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How to set up a Synergy billing account

FAQHow to set up a Synergy billing account

You will need a Synergy billing account for electricity at your new home. We’re here to help you get it set up. To get started, you’ll need to have these details ready:  Your new home address  Your contact details Your move-in date Your landlord’s contact details (if you’re renting) Your banking details or debit/credit card (if you want to set up direct debit)* * Synergy Direct Debit Agreement terms and conditions apply. You will need a Synergy billing account for electricity at your new home. We’re here to help you get it set up. To get started, you’ll need to have these details ready:  Your new home address  Your contact details Your move-in date Your landlord’s contact details (if you’re renting) Your banking details or debit/credit card (if you want to set up direct debit)* * Synergy Direct Debit Agreement terms and conditions apply.

Which payment options do not incur transaction fees or payment surcharges?

FAQWhich payment options do not incur transaction fees or payment surcharges?

We offer the following payment options which do not occur transaction fees or a payment surcharge: Payment through My Account from your bank account  Direct Debit* from your bank account Using BPAY View and paying directly from your bank account^ Online from your bank account using Synergy's 'Pay My Bill' form In person at Australia Post if you are eligible concession card holder, residential customer who is 65 years of age or older or you are currently considered by Synergy to be in financial hardship * Direct Debit Service Agreement terms and conditions apply. ^ Your financial institution's BPAY View terms and conditions apply. Contact your financial institution for more information.  We offer the following payment options which do not occur transaction fees or a payment surcharge: Payment through My Account from your bank account  Direct Debit* from your bank account Using BPAY View and paying directly from your bank account^ Online from your bank account using Synergy's 'Pay My Bill' form In person at Australia Post if you are eligible concession card holder, residential customer who is 65 years of age or older or you are currently considered by Synergy to be in financial hardship * Direct Debit Service Agreement terms and conditions apply. ^ Your financial institution's BPAY View terms and conditions apply. Contact your financial institution for more information. 

Top 10 tips for electricity safety at home

FAQTop 10 tips for electricity safety at home

Because we use it every day, it’s so easy to forget how dangerous electricity can be. Our message is to always put safety first, and respect electricity. Here's our recommended tips for keeping safe around electricity at home. Because we use it every day, it’s so easy to forget how dangerous electricity can be. Our message is to always put safety first, and respect electricity. Here's our recommended tips for keeping safe around electricity at home.

Top 10 tips for electricity safety at work

FAQTop 10 tips for electricity safety at work

Businesses have never relied on electricity more but it’s so easy to forget how dangerous it can be. Our message is to always put safety first, and respect electricity to help keep your business and employees safe. Businesses have never relied on electricity more but it’s so easy to forget how dangerous it can be. Our message is to always put safety first, and respect electricity to help keep your business and employees safe.

Struggling to pay your bill or suffering financial hardship?

FAQStruggling to pay your bill or suffering financial hardship?

Sometimes it’s hard to pay bills when they all come at once. We understand the stress this can cause. Giving you some extra time to pay, or creating a payment plan are some of the things we can do to help you manage your energy bills. Sometimes it’s hard to pay bills when they all come at once. We understand the stress this can cause. Giving you some extra time to pay, or creating a payment plan are some of the things we can do to help you manage your energy bills.

How do I organise a meter for my building site?

FAQHow do I organise a meter for my building site?

Building a home is a fun yet exhaustive process. Whether you need to get a temporary or permanent supply to your site, this is a good place to start. Building a home is a fun yet exhaustive process. Whether you need to get a temporary or permanent supply to your site, this is a good place to start.

SolarReturn Max Saver Plus

SolarReturn Max Saver Plus

Our Max Saver Plus bundle is the most powerful of them all. With premium micro-inverters and our most powerful panels, its built to maximise savings.

How long does it take to switch to Synergy?

FAQHow long does it take to switch to Synergy?

Synergy recognises that all businesses are different, resulting in unique demands for energy solutions. Because of this, we offer tailored energy products that take the needs of each individual into account. Synergy recognises that all businesses are different, resulting in unique demands for energy solutions. Because of this, we offer tailored energy products that take the needs of each individual into account.

Why do I need to notify you when I upgrade my system?

FAQWhy do I need to notify you when I upgrade my system?

To upgrade the size of your existing solar panels you’ll need to complete the Renewable Energy Systems application form. If you want to change the capacity of your inverter, you’ll also need approval from Western Power before making any changes. To upgrade the size of your existing solar panels you’ll need to complete the Renewable Energy Systems application form. If you want to change the capacity of your inverter, you’ll also need approval from Western Power before making any changes.

How do I change my Direct Debit details?

FAQHow do I change my Direct Debit details?

You can change your Direct Debit details online via My Account, or if you haven't registered for My Account, you can contact us. To make changes to your Direct Debit arrangement you will need to advise us of the change at least 5 business days before your next Direct Debit withdrawal date, so your details and arrangement are updated before your next scheduled Direct Debit withdrawal date. You can change your Direct Debit details online via My Account, or if you haven't registered for My Account, you can contact us. To make changes to your Direct Debit arrangement you will need to advise us of the change at least 5 business days before your next Direct Debit withdrawal date, so your details and arrangement are updated before your next scheduled Direct Debit withdrawal date.

Which payment options do not incur transaction fees or payment surcharges?

FAQWhich payment options do not incur transaction fees or payment surcharges?

We offer the following payment options which do not occur transaction fees or a payment surcharge: Payment through My Account from your bank account  Direct Debit* from your bank account Using BPAY View and paying directly from your bank account^ Online from your bank account using Synergy's 'Pay My Bill' form In person at Australia Post if you are an eligible concession card holder, a residential customer who is 65 years of age or older or you are currently considered by Synergy to be experiencing financial hardship * Direct Debit Service Agreement terms and conditions apply. ^ Your financial institution's BPAY View terms and conditions apply. Contact your financial institution for more information.  We offer the following payment options which do not occur transaction fees or a payment surcharge: Payment through My Account from your bank account  Direct Debit* from your bank account Using BPAY View and paying directly from your bank account^ Online from your bank account using Synergy's 'Pay My Bill' form In person at Australia Post if you are an eligible concession card holder, a residential customer who is 65 years of age or older or you are currently considered by Synergy to be experiencing financial hardship * Direct Debit Service Agreement terms and conditions apply. ^ Your financial institution's BPAY View terms and conditions apply. Contact your financial institution for more information. 

Am I eligible for DEBS?

FAQAm I eligible for DEBS?

DEBS is available to eligible households, schools, educational institutions and not-for-profits in WA who: Are looking to install a new eligible renewable or distributed energy system; Are looking to upgrade their existing renewable or distributed energy system; Are moving into a property with an existing renewable or distributed energy system on or after 06 November; or Are an existing REBS customer who want to switch to DEBS. Eligibility criteria are set out in the DEBS Terms and Conditions. DEBS is available to eligible households, schools, educational institutions and not-for-profits in WA who: Are looking to install a new eligible renewable or distributed energy system; Are looking to upgrade their existing renewable or distributed energy system; Are moving into a property with an existing renewable or distributed energy system on or after 06 November; or Are an existing REBS customer who want to switch to DEBS. Eligibility criteria are set out in the DEBS Terms and Conditions.

How do I add a new Synergy account to Synergy My Account?

FAQHow do I add a new Synergy account to Synergy My Account?

To understand how to add a new Synergy account to your Synergy My Account with step by step instructions, please click read more To understand how to add a new Synergy account to your Synergy My Account with step by step instructions, please click read more

How do I organise a meter for my building site?

FAQHow do I organise a meter for my building site?

Building is a fun yet exhaustive process. Whether you need to get a temporary or permanent supply to your site, this is a good place to start. Building is a fun yet exhaustive process. Whether you need to get a temporary or permanent supply to your site, this is a good place to start.

What information do I need to get a quote?

FAQWhat information do I need to get a quote?

Call 1800 730 265 today or request a call back to discuss the best plan for your business – we’re here to help. Call 1800 730 265 today or request a call back to discuss the best plan for your business – we’re here to help.

Why do I still need to pay for electricity with solar connected?

FAQWhy do I still need to pay for electricity with solar connected?

You pay to be connected to the network and only pay for electricity when your panels aren't producing enough energy to power your home. You pay to be connected to the network and only pay for electricity when your panels aren't producing enough energy to power your home.

How can I keep track of my usage?

FAQHow can I keep track of my usage?

No matter the season, there's always something that will be affecting your power and gas usage. Whether it's heaters in winter or air conditioning in the warmer months, it can be difficult to work it exactly how much of an affect these appliances have on your bill. With a couple of the tools Synergy provides, it's a easy for any household to track their energy usage and lower their bill with smarter consumption. No matter the season, there's always something that will be affecting your power and gas usage. Whether it's heaters in winter or air conditioning in the warmer months, it can be difficult to work it exactly how much of an affect these appliances have on your bill. With a couple of the tools Synergy provides, it's a easy for any household to track their energy usage and lower their bill with smarter consumption.

Is my payment number the same as my account number?

FAQIs my payment number the same as my account number?

No, your account number is unique to your account and is the 8-12 digit number located top right of your bill (on the front). Your payment number is the 10 digit number located on the bottom right, below the dotted line, on the front of your bill. You can use this payment number when conveniently paying your bill online using a credit or debit card No, your account number is unique to your account and is the 8-12 digit number located top right of your bill (on the front). Your payment number is the 10 digit number located on the bottom right, below the dotted line, on the front of your bill. You can use this payment number when conveniently paying your bill online using a credit or debit card

What should I do if I can't afford to pay when my payment extension is due?

FAQWhat should I do if I can't afford to pay when my payment extension is due?

If you’ve put a payment extension plan in place with us but you’re still finding it difficult to pay call us on 13 13 53. Together, we'll help find an appropriate payment solution - just have your Synergy account number handy (you'll find this in the top left hand corner of your bill). At Synergy, we want to support you through difficult times. And we understand that sometimes, it's difficult to pay bills on time. That's why we've developed the Keeping Connected program - a service designed to help you: Manage your electricity bills Avoid long term debt Keep your electricity connected. If you’ve put a payment extension plan in place with us but you’re still finding it difficult to pay call us on 13 13 53. Together, we'll help find an appropriate payment solution - just have your Synergy account number handy (you'll find this in the top left hand corner of your bill). At Synergy, we want to support you through difficult times. And we understand that sometimes, it's difficult to pay bills on time. That's why we've developed the Keeping Connected program - a service designed to help you: Manage your electricity bills Avoid long term debt Keep your electricity connected.

Moving or building?

FormMoving or building?

Whether you’re moving in or out, you can create, close or transfer your electricity connection online.

Set up Direct Debit

FormSet up Direct Debit

When you set up Direct Debit, we’ll automatically debit the bill amount from your bank account, or your credit or debit card whenever the payment is due, so you don’t have to worry about it.

Building a new property?

FormBuilding a new property?

You can apply to install a new temporary or permanent electricity supply at your building site online.

Moving or building premises

Moving or building premises

Moving premises or building a new location for your business can mean exciting times ahead. We've made managing your energy connections simple, so you can focus on the future.

Wind power

Wind power

Wind Power in Western Australia

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Synergy acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, water and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.