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Update your details

Any change can be good but updating your energy account is probably one of the last things on your mind.  That's why we've made keeping your account details up-to-date easy.

Update your contact details

Sometimes details change, that’s why we made updating them a simple process through My Account.

Update your details

Register your concession cards

Add, update or remove your concession cards via My Account to take advantage of eligible rebates and concessions.

Manage concessions

Manage multiple homes in one central spot

Manage your billing history, energy usage and energy saving tips for each of your properties via My Account.

Add or remove a home

Nominate others to manage your account

Give permission for your partner, family member or real estate agent to manage your energy account by filling out this simple form.

Download consent form (PDF 100KB)

Reset your My Account log in details

Is your My Account username or password so secure even you can’t remember it? Reset it here.

Reset your log in details


Where can I find my account number?

It's the 8-12 digit number, located top right of your bill (on the front page).

Learn more

Moving home?

Start, close or transfer your connection online. Just tell us when and where and we’ll take care of the rest.

Arrange your connection