Most popular FAQ's
- What is My Account?
My Account is a secure, energy management tool that supports you in understanding and managing your business's energy consumption.Read more
- Can I change organisation name in My Account?
To change your organisation name, you will need to contact us on 13 13 54 to verify your business details before we can proceed the change. The terms of your existing contract/s will remain the same with the change of details and the previous bills shall remain in the same name prior to the change.
- Are there any additional costs for My Account?
No, My Account is a free service for all our customers to make managing your energy use easier. If you pay your bill using a debit or credit card, a small transaction fee will be applied at the time of payment. There is no surcharge or transaction fee if you choose to pay using your bank details.
- Can I view the Synergy website in another language?
Our website is written in English. If you require information in another language please call 13 14 50 to utilise our interpreter services.
- My business receives a collective invoice - can I still register for My Account?
Yes, of course. The parent account and your individual child accounts can all be paid and managed through My Account.
You'll need your parent account number and business details to register for My Account. Any online payments made will be credited to the parent account.
- What browsers are recommended for My Account and the Synergy website?
To ensure the best browsing experience, we recommend you download the latest version of...Read more
- What happens to My Account access if I change my address?
Your My Account username and password will stay the same, but your energy account number may change when you move home or premises.
To manage your energy account for your new home, all you need to do is add this account to your My Account portal. Just have a copy of the account number, log in to My Account select 'Add account'.
- Who can register for My Account
As long as you have your Synergy account number then you can take advantage of My Account - the easiest way to manage your usage.
Can’t find the answer above? Get in contact, we are happy to help
For business enquiries call 13 13 54
One of our friendly, team members will be happy to help you:
- 8am - 5pm, Monday to Friday (excluding public holidays)
- We may ask you a couple of questions about your business and energy usage - it helps to have a copy of your bill close by.
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