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Solar credits, REBS & upgrades

Am I eligible for REBS?
REBS is available to residential customers, non-profit organisations and educational institutions that have a small solar system between 500 watts and 5kW.
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Can I connect a battery storage system to the grid?
Yes, you can now connect an export-capable battery storage system (including electric vehicles) to the grid. All you need to do is download and complete the renewable energy systems application form and send it back to us.
Can I still receive Automated REBS Payments if I unsubscribe from Direct Debit and/or Paperless?

Unfortunately you'll no longer be eligible to get your REBS credits sent straight to your nominated bank account. You need to be registered for these (convenient) services to be eligible for Automated REBS Payments (as per the Terms & Conditions).

Can I transfer my net feed-in tariff to another home?

Unfortunately no. The net feed-in tariff can only be applied to the home registered against the subsidy. Any subsequent customer that moves in to this premises will be entitled to receive this subsidy, but only for the remaining balance of the 10 year period.

Read the REBS Terms & Conditions for more information (PDF 188KB)

Can solar help reduce my power bill?
There are many ways to reduce a residential energy bill. Along with managing electricity demands in peak times and reducing appliance use, homeowners can also embrace the power of renewable energy by installing solar panels.
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Do I need a new meter to install solar and how do I arrange this?
To install a solar power system you’ll need to have a bi-directional energy meter that is capable of separately measuring and recording electricity flows in each direction - how much energy you consume from the grid vs. how much excess energy you export back to the grid (thanks to your solar system).
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Do I need approval from my local council to install solar?
This varies depending on your individual circumstances. It’s best to double check with your solar installer and local council before proceeding with a solar power system.
How does Renewable Energy Buyback Scheme (REBS) affect my bill?
In a really good way! When the sun is shining bright, you'll harness the energy from the sun to power your home so you don't have to pay for any electricity during this time.
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How is the REBS rate calculated?
The rate Synergy pays customers who export excess energy back in to the grid is independently reviewed and approved by the State Government's Coordinator of Energy.
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How long will it take to pay back my solar system?
To understand some of the financial benefits of going solar, try our handy solar payback calculator. It can provide a general estimate of how much you could save, along with other valuable information like the estimated payback period of your system and how much energy your solar power system could generate.
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How many solar panels will I need for my home?
The location of your roof in relation to sunshine, shading, dirt on solar panels and temperature all play a part in maximising your solar power production.
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How much does it cost to apply for the Renewable Energy Buyback Scheme (REBS)?
There’s a $26.40 fee (inclusive of GST) for your application to participate in the Renewable Energy Buyback Scheme (REBS). This fee may change from time to time but as of 1 July 2017 it’s correct.

Other additional costs include the installation of a bi-directional electricity meter that separately measures the electricity flow in both directions. It records consumption (usage within the home) and export (excess electricity produced and exported back to the electricity network).

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How much energy will my solar panels generate?
For many in Australia, solar power is still an unknown quantity, and they'll no doubt have a number of questions about how it affects their power bill. Synergy has prepared a range of resources for people to consider before signing up for the solar revolution.
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How much more will I save by increasing my solar system?
Just because you've chosen to receive a solar power solution from Synergy doesn't mean the energy savings have to stop there. Embracing renewable energy is the first step to reducing your power bill even further, and there are a range of options that can be scaled up or down based on the needs of your home.
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I no longer want to receive Automated REBS Payments

No worries, we can help arrange this for you. The quickest and simplest way is to opt out via My Account, or you can call our customer service centre on 13 13 53.

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If my current home has REBS, what happens when I move home?
If you move to a home that is also eligible for REBS, we'll still send your REBS payment to your nominated account for any credit on your final account. If the home you're moving in to is not eligible for REBS, then we'll transfer any credits to your new energy contract.
My last meter reading was estimated and it has prevented me from receiving my REBS payment. What should I do?

There could be a variety of reasons why your bill was estimated. It may be because the meter reader was unable to gain access to your meter to take a reading. Please contact our customer service centre on 13 13 53 so that we can assist you further.

As part of the Automated REBS Payment Terms & Conditions, automated payments can only be made based on actual readings, taken by Western Power. If this condition is not met at the time you are being billed, the refund will not be processed automatically and your REBS credits remain against your account. This is to ensure the accuracy of the credits applied.

What happens if I want to cancel my solar application?
We understand that there are times that our customers want to cancel a solar application, whether it be because you've changed your mind about installing solar or you've proceeded with a different installer. 
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What happens if my new home has solar installed?
Congratulations, you'll be able to take advantage of cheaper energy bills.  

Depending on the size of the system - you may be eligible for the Renewable Energy Buyback Scheme (REBS) which means you can earn some extra cash just for exporting excess energy back in to the grid.  
 
Call us on 13 13 53 or submit an enquiry to find out more.

 

What information will I need to apply for the Renewable Energy Buyback Scheme (REBS)?
The fastest and simplest way is to apply online when you connect to the grid.
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What is Renewable Energy Buyback Scheme (REBS)?
REBS gives eligible customers the chance to earn money just for exporting any excess solar back in to the grid. Any money earned will be displayed as a credit on your next bill.
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What is the current Renewable Energy Buyback Scheme (REBS) rate?

As a residential customer, Synergy will buy back any excess energy you export back to grid.

Any money earned will be displayed as a credit on your next bill. Rates and charges for Renewable Energy Buyback Scheme (REBS) are subject to change from time to time.

For the most up-to-date information about buyback rates and charges please view our REBS pricing schedule (PDF 300KB).

Learn more about exporting back to the grid

What is the net feed in tariff?
Unlike REBS which is the amount Synergy pays for electricity purchased from a customer, the net feed-in tariff is the amount the state government pays eligible customers for any excess energy they export back to the grid (in addition to REBS). This subsidy was created to encourage customers to give solar a go.
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What solar system will work best for me?
There are many different variables to consider when choosing the best solar power system for your home.
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When can I expect to receive my Automated REBS payments in my bank account?
We'll check for any credits on your account over $75 on the first business day of every month. If you meet the eligibility criteria, we'll send your REBS payment to your nominated bank account by Electronic Funds Transfer (EFT) the next business day.
Who are the approved suppliers in my area?

Good news. The Clean Energy Council (Australia's peak solar industry body) have compiled a list of accredited installers.

To get approval from us and Western Power to connect to the grid and be eligible for the Renewable Energy Buyback Scheme (REBS); you must select an accredited installer from this list.

Find an installer

Why can’t Automated REBS payments be processed for credits through CentrePay/Salary Sacrifice arrangements?
This service currently doesn't include these payment options. Automated REBS Payments was set up to make it faster and easier for you to receive your REBS credits so you could spend less time making calls and waiting for the cheque to arrive in the post.
Why can’t I receive Automated REBS payments if I am a self-reader?

As part of the Automated REBS Payment Terms & Conditions, automated payments can only be made based on actual readings, taken by Western Power. If this condition is not met at the time you are being billed, the refund will not be processed automatically and your REBS credits remain against your account. This is to ensure the accuracy of the credits applied.

Why can’t I receive Automated REBS payments if I have a grouped account?

As part of the Automated REBS Payment Terms & Conditions, in order to be eligible to receive automated payments your account must be billed individually and must not be part of a grouped account. This is to ensure REBS payments are automatically processed to the correct account.

Why do I need to be registered for Direct Debit and Paperless to receive Automated REBS Payments?

As part of the Automated REBS Payment Terms & Conditions, you need to be registered for both Direct Debit and Paperless Billing in order to automatically receive REBS Payments to your nominated bank account.

By signing up to our other convenient services, such as Direct Debit and Paperless Billing, you’ll never miss a bill, plus you’ll also save on paperwork.

Why do I need to notify you when I upgrade my system?

To upgrade the size of your existing solar panels you’ll need to complete the Renewable Energy Systems application form. If you want to change the capacity of your inverter, you’ll also need approval from Western Power before making any changes.

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Why do I still need to pay for electricity with solar connected?
You only need to pay for electricity when your panels aren't producing enough energy to power your home, when the sun isn't shining brightly. The good news is, in the not too distant future, battery storage technology will enable you to store excess energy produced during the day, so you can take advantage of it long after the sun goes down.

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Can’t find the answer above? Get in contact, we are happy to help

For residential enquiries call 13 13 53

One of our friendly, team members will be happy to help you:

  • 7am - 7pm, Monday to Friday (excluding public holidays)
  • We may ask you a couple of questions about your business and energy usage - it helps to have a copy of your bill close by.
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