Technical FAQs for Battery Rewards

What are the technical specifications to participate in Synergy Battery Rewards?

Your battery system and all system components must meet the Tier 1 and Tier 2 product requirements set out in Synergy's Functionality Requirements.

Your system solution must also be listed under the category "DER-Storage" on Synergy’s Supported Solutions List.

• Each inverter OR all inverters combined must meet the minimum 2.5kVA capacity requirement.
• Each approved battery OR all approved batteries combined must meet the minimum 5 unit storage capacity requirement and
• The system must meet the system availability requirements in Synergy’s Functionality Requirements.

My Wi-Fi password/internet provider changed, do I need to do anything?

When your Wi-Fi password or internet provider changes, your cloud connected battery system will likely go offline until it reconnects to the internet. If you have changed your internet provider, router, or Wi-Fi password, you will need to update the Wi-Fi or network settings on your battery system. If you’re not sure how this works, check your user manual or contact your installer.

To ensure you are eligible for credits you will need to ensure your system is connected to a reliable internet connection.

What should I do if my battery doesn’t seem to operate correctly after a Battery Rewards event?

Please contact your installer in the first instance.

Do I need to do anything to make sure my battery participates in an event?

Provided that your system is connected to the internet you do not need to take any action for your battery to participate in the event.

Can I see the amount of energy being drawn from my battery?

Your battery or inverter app will display how much energy is in your battery and how much electricity is being drawn.

What happens if my household is using energy during an activation event?

The energy your household uses during an activation event will reduce the amount you are exporting, which will reduce your activation credits.

Can I specify a reserved minimum for my battery system for my own usage?

You can specify a reserved minimum for your own usage in your battery system’s app, that Synergy cannot access and use as part of activation events. Increasing the value for this reserved minimum will reduce the amount of energy delivered as part of the events and result in reduced activation credits paid to you.

Does there have to be a minimum amount of charge available in my battery during an activation event?

Synergy may pre-charge your asset during the activation standby window to ensure that the greatest amount of energy is available for delivery during the event to maximise the activation credits you could receive.

What happens if I increase my battery size?

If your upgraded battery system is installed, commissioned, and tested in line with Synergy’s latest communication software requirements your upgraded battery will be eligible to participate in Battery Rewards.

Can I choose not to participate in a particular event?

No, you cannot choose which events to participate in as it is managed through the cloud communications software within your battery inverter.