2025 Price changes

Most popular FAQs

Would rooftop solar reduce my bill?

You could save on your electricity costs if you have solar panels installed. How much you could save depends on your energy consumption. Unless you have a battery or storage device, the solar power you generate (which occurs during the day) also needs to be used during the day. So, if you’re using heavy appliances at night, your solar panels won’t help to power these, and you won’t be maximising your solar investment.

There are plenty of small changes you can make to better manage your energy usage. These changes could help you get more out of your solar panels. For example:

• Do your laundry during the day when your solar panels are receiving maximum sunlight, especially between 10am and 2pm.
• Keep energy usage to a minimum at night if possible.
• Use a slow-cooker to cook dinner during the day.
• Charge your phone, laptops and other devices during the day.

To find out how you can get the most out of your rooftop solar, see more tips here.

Why are these prices changing?

Regulated electricity tariffs are reviewed and determined by the State Government. They review changes to the costs of providing electricity and set the retail tariffs each year.

Synergy has tried to keep its costs as low as possible, to reduce financial stress on our customers. We are committed to helping our customers to better manage their energy use and offer a range of information, concession, and support services.

Other FAQs

Will there be changes to residential electricity prices?

Yes, the regulated residential tariff payable on the Synergy Home Plan (A1) will increase by 2.50% from 1 July 2025 and there will also be increases to some of the Standard Fees and Charges. Updated pricing will be included in bills issued to customers from 1 July 2025 onwards for supply on and from this date.

Has the DEBS (Distributed Energy Buyback Scheme) buyback rate changed?

No. The rates will remain unchanged.

The current rates are:

• Electricity net exported at peak times between 3pm and 9pm will earn 10c/kWh;
• Electricity net exported at all other times will earn 2.00c/kWh.

The rates apply to the first 50 units exported from a customer to the grid each day. This is more than a 5kW solar PV system would be expected to generate daily, even in ideal conditions.

The DEBS buyback rates will be the same for the export from batteries as export from solar, recognising that batteries will be a growing component of our energy system.

When will price changes come into effect?

Changes to regulated electricity tariffs, fees, charges, and DEBS buyback rates are effective from 1 July 2025, subject to relevant legislation taking effect by that date.

See synergy.net.au/pricechanges for details on the changes.

Why does Synergy charge a paper bill fee?

Synergy incurs costs each time a paper bill is sent to a customer. We try to keep these costs as low as possible as they are passed onto customers unless you’re exempt. Customers can avoid this fee by switching to paperless billing.

You are exempt from the paper bill fee if you are;

• An eligible concession card holder
• A residential customer aged 65 years and over
• Currently identified as being in hardship

Why do we pay an over the counter fee?

There has been no increase to the over-the-counter fee of $2.10. Synergy incurs a cost every time a customer pays their Synergy bill at a post office. Customers can choose to avoid the over-the-counter fee by switching to Direct Debit. You are exempt from this over the counter fee if you are;

• An eligible concession card holder
• A residential customer aged 65 years and over
• Currently identified as being in hardship

Did the supply charges go up this year?

The fixed daily supply charge for the regulated residential tariff (A1) will increase by 2.50% from 1 July 2025.

How can I reduce my energy usage?

There are many ways you can reduce energy consumption in your home. Small energy saving habits such as only running your washing machine with a full load, stopping your dishwasher before the energy-intensive drying cycle or switching appliances off at the wall, could make a difference to your energy costs.

Synergy has a range of resources to help you understand and shape your energy use. See how your household’s energy usage compares to others using our clever Energy Tool, check out these handy energy saving tips, and don’t forget to follow our Energy Blog.

I’m not on the Synergy Home Plan (A1) plan, are my costs also increasing?

In line with the 2.50% announced by the State Government for the A1 (Home Plan) tariff Synergy are maintaining consistency across our other tariffs for customers who have chosen to opt into a TOU pricing product. 

There is still a need for an increase to cover increasing energy costs however, so this will also be 2.50% effective 1st July 2025.

How can Synergy help me manage my bill?

Sometimes changes in your household, community and even global events can have an impact on your electricity use, your situation, and your income. We’re here to help make sure no one is left behind. Whether you need more time to pay your bill or you need some tips that could help reduce your bill, we’re here to provide the support you need.

For more information how Synergy is helping our customers, visit synergy.net.au/billhelp

I’m struggling to pay my bill, can Synergy help?

If you're struggling with financial hardship, we’re here to help. We have a range of financial support options that may be available to you, to help you stay connected and get back on track.

These include:

• Payment arrangements
• Assistance with HUGS Applications
• Keeping Connected Program
• Case Management

For more information on how we can support you, go to synergy.net.au/hardship