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Here's what other customers are talking about
- How do I update my concessions?
The easiest way to add or manage your concessions is via My Account. Just have a copy of your bill and any eligible concession card/s handy.
- Understanding my bill
The bills we send out have a fair bit of important information on them, while most of it is pretty straightforward; there are some things that may need a little more explanation.Read more
- How can I save money on my bill?
There are a number of challenges when it comes to saving money on your gas and residential bill thanks to the range of variables that affect energy consumption in the modern household.From your climate to the number of people living under one roof, it can be difficult to manage everything without help. Thankfully, Synergy provides tools its customers can use to find where they can save power and lower their bill.Read more
- How can I tell if my bill is estimated?
You can check if your bill is estimated by grabbing a copy of your bill...
Look for the 'How much energy have you used?' chart half way down the bill.
- How long does it take to connect my home?
If you're moving in to an existing home in the metro area, it only takes around 3-5 business days (excluding weekends) to get you connected. Please allow between 6-10 days for rural connections.Read more
- What happens to my Direct Debit when I move house?
Your can keep your Direct Debit arrangement in place to pay your final bill on your existing account.
When you move, we'll ask you to confirm or update your Direct Debit preference and details so we can make sure they're set up for your new property.
You can manage your Direct Debit through My Account, or you can contact us and one of our friendly colleagues will assist you to re-establish your Direct Debit against your account at your new address.