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A 'cookie' is a small piece of data sent from a website and stored on your computer or device that makes it much easier for us to identify and communicate with you and your computer (and indeed, it is a form of identification in itself).

Our cookie doesn’t harm your computer in any way. It helps us by identifying your web browser type (for example, Internet Explorer or Safari) and your internet service provider (for example, BigPond).

Different cookies we use across the site

Session cookies remember your details and journey when you visit a website. For example, we use these to securely serve you, your energy account details when you log in to My Account . These cookies are normally removed from your browser as soon as you close the browser.

Persistent cookies

Persistent cookies are saved to your browser in between sessions to remember your settings or browsing history. For example, we may use these for marketing purposes to serve you relevant information or advertising based on information you viewed, the last time you visited our site.

1st party vs 3rd party cookies

1st party cookies are created and set by the website you’re browsing. 3rd party cookies are created and provided by other providers that support that website. For example, we use website analytics to see how people use our site so we can continue to make improvements to the information and experience for our customers.

Why we use cookies

Some cookies are necessary to enable key features across the site, like maintaining your My Account log in identity, or holding temporary information while you complete a form through the course of your session.

Other cookies are not functionally required to be able to browse our site but they help us to identify broad, usage patterns, which in turn allows us to improve our online products and services.

We use this knowledge for example to keep our website updated with the most requested and useful information as well as ensuring our existing and new products and services continue to meet our customers' needs.

Managing your cookie settings

You have the option of setting up your web browser to accept all cookies, reject all cookies, or notify you when a cookie is sent.

You can control how cookies are used on your computer or device by changing your browser settings. Your web browser's help screens can guide you through this.

If you disable the use of cookies on your web browser or remove or reject specific cookies from our website or linked sites then you may not be able to gain access to all of the content and facilities in those websites. For example, to make an online payment, you must have cookies enabled on your web browser.