Equipment retailers and Installers

Equipment retailers

Customers need to be supported in making informed choices about the DER assets they purchase and install. If you are an equipment retailer, you may be your customers’ main source of information and can help them to make informed choices. You’re also responsible for ensuring new installation and commissioning requirements are implemented by any employees or contractors who deliver your equipment installations.

As an equipment retailer for a Synergy customer , you will need to:

  • Support customers to choose equipment that meets the requirements. 
  • Help customers understand the benefits associated with these changes, including the opportunity to opt into new products that reward them for the services their DER can provide.  
  • Make sure your installers (whether employed directly or sub-contracted) are aware of the installation and commissioning requirements for each installation, including using the Synergy Test tool to confirm the equipment is functioning correctly.   

Retailer process diagram

Onboarding and training approach for DER retailers

 

Installers

If you’re an installer for a Synergy customer, you are critical to ensuring customer DER is correctly installed and commissioned to meet the requirements and maximise the value to the customer.

As these changes are implemented, you will need to:   

  • Ensure equipment is installed and commissioned in accordance with the requirements.
  • Follow the technology provider (OEM) instructions to connect the asset to our Synergy systems.
  • Work with the equipment retailer to use our Synergy Test Tool to confirm the equipment is functioning correctly.

Apply now

Ready to become a registered equipment retailer with Synergy? Complete the application form.

Apply now

Synergy Battery Rewards

The Synergy Battery Rewards program is designed to help customers make the most of their household battery, in addition to the available government incentives. Battery Rewards is a new way to make even more back on the investment in household energy assets. Customers can earn rewards for exporting stored energy from their battery when the energy system needs it most. During these times, customers could earn credits to help save on their energy costs and help keep WA’s energy system more reliable for everyone. Learn more about Virtual Power Plants (VPP) and Synergy’s Battery Rewards Program.

Resources

Explore our DER industry resources including documents and useful links that are relevant to Equipment retailers and Installers. We’ll continuing adding to these as new information becomes available.

  • DER Installer test tool user guide - This user guide is designed to help Installers navigate and use the installer test tool with ease. It includes step-by-step instructions to manage your login credentials, perform installation and testing procedures, and troubleshoot problems. Download here.
  • DER industry fact sheet - This document provides useful information for technology providers, equipment retailers and installers about new DER requirements, applications and exceptions plus more. Download here.
  • DER QRG installation handbook - This quick reference guide summarises key points about Synergy's DER installation handbook. Download here.
  • DER QRG asset commissioning and testing - This quick reference guide summarises key points about asset commissioning and testing as part of installing compliant customer DER assets. Download here.
  • Synergy's supported solutions list (SSL) - This list provides a high level summary of the current status of technology providers who have applied for inclusion on Synergy's support solutions list (SSL). This list will be updated regularly. Download here.
  • Battery Rewards flyer - This customer flyer provides more information about how they can unlock additional value from their home battery system with Synergy's Battery Rewards program. Download here.
  • DER functionality requirements - This document details Synergy’s requirements for generating and consuming DER assets in the SWIS. Download here.
  • Utility interconnection handbook - This document provides technology providers and OEMs with all necessary information to implement and test a compatible hardware and software solution. Download here.
  • Retailer process diagram - Onboarding and training approach for DER retailers. Download here.
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Synergy acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, water and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.