Electricity Sales Agreement
Electricity - done your way
A fully customised plan for major energy users (spending $1M + every year)
Key features
- Flexible and transparent agreement, tailored to your unique energy demands
- Range of competitive bundled and un-bundled rate options
- Dedicated account management team
- Fully negotiable terms
Electricity Sales Agreements are our most flexible agreements, exclusively available to businesses that use at least 5 GWh p.a. Electricity Sales Agreements are tailored to your business needs, so charges are dependent on your customised plan.
Our energy experts will work with you to determine if an Electricity Sales Agreement is the best option for all, or parts of your business. Dedicated contract management and billing and account management teams will be accountable for providing the support you need.
Please note should you select the On Peak/Off Peak with Midday Saver option the default time periods for each energy consumption rate are set out below:
- On peak Monday to Sunday 3pm - 9pm
- Off peak Monday to Sunday 9pm - 9am
- Midday Saver Monday to Sunday 9am – 3pm
A flat rate daily supply charge also applies.
As a tailored product, the applicable time periods for each energy consumption rate vary between customers so please refer to your agreement with Synergy for the applicable time periods for each energy consumption rate.
| Fees & charges | Price inc. GST |
|---|---|
| Account establishment fee | $ 37.20 |
| Cheque dishonour fee | $ 2.55 |
| Credit/debit card transaction fee - American Express | 0.84 % |
| Credit card transaction fee - MasterCard | 0.76 % |
| Debit card transaction fee - MasterCard | 0.33 % |
| Credit card transaction fee - Visa | 0.89 % |
| Debit card transaction fee - Visa | 0.39 % |
| Direct debit dishonour fee | $ 2.55 |
| Disconnection of overhead house/premises service fee following illegal re-connection | $ 194.00 |
| Meter reprogram fee | $ 95.70 |
| Meter reconfiguration fee - remote | $ 34.00 |
| Meter testing fee (refunded if meter is faulty) | $ 336.15 |
| Over the counter transaction fee | $ 2.10 |
| Overdue account notice fee (GST doesn't apply) | $ 6.15 |
| Paper based bill fee | $ 1.20 |
| Reconnection fee | $ 31.10 |
| Rejected payment/dishonour fee (payment made at Australia Post) | $ 29.00 |
| Supply abolishment fee | $ 484.00 |
| Distributed Energy Buyback Scheme administration fee | $ 21.90 |
| Distributed Energy System administration fee | $ 21.90 |
| Special meter reading fee | $ 27.90 |
| Special meter reading fee - remote | $ 17.60 |
| Subsidiary electricity meter rental fee. (Not available to customers on R1, R3, S1 or T1 tariffs) | $ 0.1597 per day |
| Meter upgrade fee | $ 95.70 |
Data services
Did you know you can access essential energy reports and forecasts through your account manager or self-monitor your energy consumption in My Account?
Find out more
Demand response
Are you able to temporarily reduce your energy demand? You can earn money by controlling your business's energy use. Contact your account manager or call 13 13 54.
Find out more
Renewable energy systems
Installing a solar or wind system to self-generate? You can register your business’s renewable energy system online, in just a few minutes.
Register now
My Account
Check your account balance, track your usage and manage your bill payments in one handy spot.
Register NowTake the next step. Find out how we can help find the right energy solution for your complex energy needs
Talk to our experts
We understand running a large business requires full-time attention, that’s why we have dedicated account managers who get to know your business and its needs.
If you'd prefer to pick up the phone - call us on 13 13 54 (8am - 5pm Monday to Friday) and we'll connect you to one of our experts below.
Andrew Williams
Retail Education, Health & Government
With over 15 years’ experience in account management and business development, Andrew puts a strong focus on relationship management.
Graeme Ross
Heavy Industry, Telecommunications & Government
Graeme has been in the energy industry for over 12 years and has extensive knowledge of both gas and electricity.
All fields required unless indicated as optional.