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Electricity Sales Agreement

What you need to know

Electricity Sales Agreements are our most flexible agreements, exclusively available to businesses that use at least 5 GWh p.a.  Electricity Sales Agreements are tailored to your business needs, so charges are dependent on your customised plan. 

Our energy experts will work with you to determine if an Electricity Sales Agreement is the best option for all, or parts of your business. Dedicated contract management and billing and account management teams will be accountable for providing the support you need.

Please note should you select the On Peak/Off Peak with Midday Saver option the default time periods for each energy consumption rate are set out below: 

  • On peak Monday to Sunday 3pm - 9pm
  • Off peak Monday to Sunday 9pm - 9am
  • Midday Saver Monday to Sunday 9am – 3pm

A flat rate daily supply charge also applies.

As a tailored product, the applicable time periods for each energy consumption rate vary between customers so please refer to your agreement with Synergy for the applicable time periods for each energy consumption rate.

 
Other fees & charges
Other fees and charges may apply. All prices listed below are correct as at 1 July 2021 and are subject to change.
Fees & charges Price inc. GST
Account establishment fee $ 37.20
Cheque dishonour fee $ 2.55
Credit/debit card transaction fee - American Express 0.84 %
Credit card transaction fee - MasterCard 0.76 %
Debit card transaction fee - MasterCard 0.33 %
Credit card transaction fee - Visa 0.89 %
Debit card transaction fee - Visa 0.39 %
Direct debit dishonour fee $ 2.55
Disconnection of overhead house/premises service fee following illegal re-connection $ 194.00
Meter reprogram fee $ 95.70
Meter reconfiguration fee - remote $ 34.00
Meter testing fee (refunded if meter is faulty) $ 336.15
Over the counter transaction fee $ 2.10
Overdue account notice fee (GST doesn't apply) $ 6.15
Paper based bill fee $ 1.20
Reconnection fee $ 31.10
Rejected payment/dishonour fee (payment made at Australia Post) $ 29.00
Supply abolishment fee $ 484.00
Distributed Energy Buyback Scheme administration fee $ 21.90
Distributed Energy System administration fee $ 21.90
Special meter reading fee $ 27.90
Special meter reading fee - remote $ 17.60
Subsidiary electricity meter rental fee. (Not available to customers on R1, R3, S1 or T1 tariffs) $ 0.1597 per day
Meter upgrade fee $ 95.70
Compatible with
Data services

Data services

Did you know you can access essential energy reports and forecasts through your account manager or self-monitor your energy consumption in My Account?

Find out more
Demand respond

Demand response

Are you able to temporarily reduce your energy demand? You can earn money by controlling your business's energy use. Contact your account manager or call 13 13 54.

Find out more
gas

Renewable energy systems

Installing a solar or wind system to self-generate? You can register your business’s renewable energy system online, in just a few minutes.

Register now

Take the next step. Find out how we can help find the right energy solution for your complex energy needs

Talk to our experts

We understand running a large business requires full-time attention, that’s why we have dedicated account managers who get to know your business and its needs. 

If you'd prefer to pick up the phone - call us on 13 13 54 (8am - 5pm Monday to Friday) and we'll connect you to one of our experts below.

Andrew Williams

Retail Education, Health & Government

With over 15 years’ experience in account management and business development, Andrew puts a strong focus on relationship management.

Email Andrew

Graeme Ross

Heavy Industry, Telecommunications & Government

Graeme has been in the energy industry for over 12 years and has extensive knowledge of both gas and electricity.

Email Graeme

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