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Electricity Sales Agreement

What you need to know

Electricity Sales Agreements are our most flexible agreements, exclusively available to businesses that use at least 5 GWh p.a.  Electricity Sales Agreements are tailored to your business needs, so charges are dependent on your customised plan. 

Our energy experts will work with you to determine if an Electricity Sales Agreement is the best option for all, or parts of your business. Dedicated contract management and billing and account management teams will be accountable for providing the support you need.

Please note should you select the On Peak/Off Peak with Midday Saver option the default time periods for each energy consumption rate are set out below: 

  • On peak Monday to Sunday 3pm - 9pm
  • Off peak Monday to Sunday 9pm - 9am
  • Midday Saver Monday to Sunday 9am – 3pm

A flat rate daily supply charge also applies.

As a tailored product, the applicable time periods for each energy consumption rate vary between customers so please refer to your agreement with Synergy for the applicable time periods for each energy consumption rate.

Other fees & charges
Other fees and charges may apply. All prices listed below are correct as at 1 July 2023 and are subject to change.
Fees & charges Price inc. GST
Account establishment fee $ 30.95
Cheque dishonour fee $ 2.60
Credit or debit card transaction fee American Express 0.84 %
Credit card transaction fee MasterCard 0.77 %
Debit card transaction fee MasterCard 0.43 %
Credit card transaction fee Visa 0.90 %
Debit card transaction fee Visa 0.39 %
Direct debit dishonour fee $ 2.60
Disconnection of overhead house premises fee $ 198.25
Meter reconfiguration fee $ 101.30
Meter reconfiguration fee - remote $ 39.90
Meter testing fee $ 340.40
Over the counter transaction fee $ 2.10
Overdue account notice fee $ 6.15
Paper based bill fee $ 1.30
Reconnection fee $ 31.10
Rejected payment dishonour fee payment made at Australia Post $ 29.00
Supply abolishment fee $ 518.10
Distributed Energy System administration fee $ 14.45
Special meter reading fee $ 27.90
Special meter reading fee - remote $ 15.80
Subsidiary electricity meter rental fee $ 0.1597 per day
Meter upgrade fee $ 101.30
Compatible with
Data services

Data services

Did you know you can access essential energy reports and forecasts through your account manager or self-monitor your energy consumption in My Account?

Find out more
Demand respond

Demand response

Are you able to temporarily reduce your energy demand? You can earn money by controlling your business's energy use. Contact your account manager or call 13 13 54.

Find out more

Renewable energy systems

Installing a solar or wind system to self-generate? You can register your business’s renewable energy system online, in just a few minutes.

Register now

Request a call back

Find the right electricity or gas plan for your business. The right plan will depend on your estimated annual energy costs or volume. Request a call back and one of our friendly, team members will be happy to help you.

Request a call back