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Synergy Community Service Plan® (C1) tariff

Don't forget the small print

Prices current as at 1 July 2024. Prices are subject to change from time to time and other fees and charges may also apply. Prices listed include GST unless otherwise stated. Synergy calculates its tariffs to four decimal places. Electricity is charged in cents per ‘unit’ unless otherwise specified. A ‘unit’ is one kilowatt-hour (kWh).
If your supply address is located in a suburb where Advanced Metering Infrastructure (AMI) is available, to be eligible for the Synergy Business Time of Use® (R1) tariff you must have an Advanced Meter. If AMI is not currently available in your suburb but becomes available at any time in the future, you will be required to upgrade your meter to an Advanced Meter to remain eligible for this plan. Customers on this plan who elect to ‘opt-out’ of AMI and do not upgrade their meter will be reverted to the Synergy Business Plan ( L1).

What you need to know

The Community Service Plan (C1) tariff is a Government regulated electricity tariff specifically designed for small voluntary and charitable organisations.

If you believe your organisation is eligible, please apply in writing to Synergy, and provide evidence which shows that your organisation meets all the relevant eligibility criteria as listed in the Energy Operators (Electricity Retail Corporation)(Charges) By-Laws 2006.


  • Your organisation is a direct customer of Synergy
  • Your organisation is voluntary and non-profit, providing a public service and is available to any member of the public without discrimination
  • Endorsement by the Commissioner of Taxation that the organisation is exempt from income tax under Subdivision 50-B of the Income Tax Assessment Act 1997
  • The organisation is not a Commonwealth/State/Local government department, agency or instrumentality, nor does it have majority funding from one of these organisations

Required documentation

  • A copy of a Synergy bill
  • Written declaration on the organisation’s letterhead from the authorised representative
  • A copy of Endorsement as an Income Tax Exempt charity under subdivision 50-B of the Income Tax Assessment Act 1997
  • A copy of audited financial accounts or Annual report from the previous financial year

Current rates

Anytime stepped rates apply.

Item Price inc. GST
Supply charge 109.2700 cents per day
Electricity charge - first 20 units per day 25.5261 cents per unit
Electricity charge - next 20 - 1,650 units per day 27.2347 cents per unit
Electricity charge - more than 1,650 units per day 25.9779 cents per unit
Other fees & charges
Other fees and charges may apply. All prices listed below are correct as at 1 July 2024 and are subject to change.
Fees & charges Price inc. GST
Account establishment fee $ 26.84
Cheque dishonour fee $ 3.19
Credit or debit card transaction fee American Express 0.84 %
Credit card transaction fee MasterCard 0.77 %
Debit card transaction fee MasterCard 0.43 %
Credit card transaction fee Visa 0.90 %
Debit card transaction fee Visa 0.39 %
Direct debit dishonour fee $ 3.19
Disconnection of overhead house premises fee $ 194.00
Meter reconfiguration fee $ 106.92
Meter reconfiguration fee - remote $ 39.38
Meter testing fee $ 340.40
Over the counter transaction fee $ 2.10
Overdue account notice fee $ 5.72
Paper based bill fee $ 1.54
Reconnection fee $ 31.10
Rejected payment dishonour fee payment made at Australia Post $ 33.88
Supply abolishment fee $ 576.95
Distributed Energy System administration fee $ 12.32
Special meter reading fee $ 25.96
Special meter reading fee - remote $ 20.46
Subsidiary electricity meter rental fee $ 0.1597 per day
Meter upgrade fee $ 105.93

Connect today with a Community Service® (C1) tariff

Apply in writing

Please download an application form and return this form, along with your supporting material, to: 

Synergy Customer Service Centre
GPO Box K851 
Perth WA 6842

C1 Application form