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Synergy Community Service Plan® (C1) tariff

Don't forget the small print

Effective 1 July 2020. Prices are subject to change from time to time and other fees and charges may also apply. Prices listed include GST unless otherwise stated. By law we calculate our prices to four decimal places. Electricity is charged by the 'unit'. A 'unit' is one kilowatt-hour (kWh).

The pricing details shown relate to Synergy customers connected to the South West Interconnected System (SWIS), covering the area from Kalbarri in the North, down to Albany in the South and East to Kalgoorlie. For other areas of Western Australia outside of the SWIS please contact Horizon Power.

What you need to know

The Community Service Plan (C1) tariff is a Government regulated electricity tariff specifically designed for small voluntary and charitable organisations.

If you believe your organisation is eligible, please apply in writing to Synergy, and provide evidence which shows that your organisation meets all the relevant eligibility criteria as listed in the Energy Operators (Electricity Retail Corporation)(Charges) By-Laws 2006.


  • Your organisation is a direct customer of Synergy
  • Your organisation is voluntary and non-profit, providing a public service and is available to any member of the public without discrimination
  • Endorsement by the Commissioner of Taxation that the organisation is exempt from income tax under Subdivision 50-B of the Income Tax Assessment Act 1997
  • The organisation is not a Commonwealth/State/Local government department, agency or instrumentality, nor does it have majority funding from one of these organisations

Required documentation

  • A copy of a Synergy bill
  • Written declaration on the organisation’s letterhead from the authorised representative
  • A copy of Endorsement as an Income Tax Exempt charity under subdivision 50-B of the Income Tax Assessment Act 1997
  • A copy of audited financial accounts or Annual report from the previous financial year

Current rates

Anytime stepped rates apply.

Item Price inc. GST
Supply charge 99.7104 cents per day
Electricity charge - first 20 units per day 23.2958 cents per unit
Electricity charge - next 20 - 1,650 units per day 24.8550 cents per unit
Electricity charge - more than 1,650 units per day 23.7081 cents per unit
Other fees & charges
Other fees and charges may apply. All prices listed below are correct as at 1 November 2020 and are subject to change.
Fees & charges Price inc. GST
Account establishment fee $ 42.75
Cheque dishonour fee $ 2.55
Credit/debit card transaction fee - American Express 0.84 %
Credit card transaction fee - MasterCard 0.85 %
Debit card transaction fee - MasterCard 0.31 %
Credit card transaction fee - Visa 0.85 %
Debit card transaction fee - Visa 0.38 %
Direct debit dishonour fee $ 2.55
Disconnection of overhead house/premises service fee following illegal re-connection $ 194.00
Meter reprogram fee $ 95.70
Meter reconfiguration fee - remote $ 34.00
Meter testing fee (refunded if meter is faulty) $ 336.15
Over the counter transaction fee $ 2.10
Overdue account notice fee (GST doesn't apply) $ 6.15
Paper based bill fee $ 1.20
Reconnection fee $ 31.10
Rejected payment/dishonour fee (payment made at Australia Post) $ 29.00
Removal of a temporary supply fee $ 469.15
Distributed Energy Buyback Scheme administration fee (educational and non profit organisations only) $ 21.00
Distributed Energy System administration fee $ 21.00
Special meter reading fee $ 33.00
Special meter reading fee - remote $ 17.60
Subsidiary electricity meter rental fee. (Not available to customers on R1, R3, S1 or T1 tariffs) $ 0.1597 per day
Meter upgrade fee $ 95.70

Connect today with a Community Service® (C1) tariff

Apply in writing

Please download an application form and return this form, along with your supporting material, to: 

Synergy Customer Service Centre
GPO Box K851 
Perth WA 6842

C1 Application form