Regulatory Reports
Synergy is a highly regulated business and therefore required under its electricity and gas retail licences to publish annual information on its performance in relation to a range of retail indicators including:
Affordability and access, customer complaints, compensation payments, call centre performance customer accounts.
We recognise and appreciate the good working relationship we have with the Western Australian Energy Ombudsman and the Economic Regulation Authority in terms of our performance in delivering mandated customer service standards.
Energy efficiency reports
Quarterly reports
- Quarter ending 31 December 2015
- Quarter ending 31 March 2016
- Quarter ending 30 September 2016
- Quarter ending 31 December 2016
- Quarter ending 31 March 2017
- Quarter ending 30 September 2017
- Quarter ending 31 December 2017
- Quarter ending 31 March 2018
- Quarter ending 30 September 2018
- Quarter ending 31 December 2018
- Quarter ending 31 March 2019
- Quarter ending 30 September 2019
- Quarter ending 31 December 2019
- Quarter ending 31 March 2020
- Quarter ending 30 September 2020
- Quarter ending 31 December 2020
- Quarter ending 31 March 2021
- Quarter ending 30 June 2021
- Quarter ending 30 September 2021
- Quarter ending 31 December 2021
- Quarter ending 31 March 2022
- Quarter ending 30 September 2022
- Quarter ending 31 December 2022
- Quarter ending 31 March 2023
Year in review reports
Record keeping and reporting
- Record keeping and reporting- Electricity : 2013
- Record keeping and reporting- Gas : 2013
- Record keeping and reporting- Gas : 2014
- Synergy electricity retail licence ERL1 performance report datasheet 2013/2014
- Synergy electricity retail licence ERL1 performance report datasheet 2015/2016
- Synergy gas trading licence GTL8 performance report datasheet 2015/2016
- Synergy gas trading licence GTL8 performance report datasheet 2016/2017
- Synergy electricity retail licence ERL1 performance report datasheet 2016/2017
- Synergy gas trading licence GTL8 performance report datasheet 2017/2018
- Synergy electricity retail licence ERL1 performance report datasheet 2017/2018
- Synergy gas trading licence GTL8 performance report datasheet 2018/2019
- Synergy electricity retail licence ERL1 performance report datasheet 2018/2019
- Synergy gas trading licence GTL8 performance report datasheet 2019/2020
- Synergy electricity retail licence ERL1 performance report datasheet 2019/2020
- Synergy gas trading licence GTL8 performance report datasheet 2020/2021
- Synergy electricity retail licence ERL1 performance report datasheet 2020/2021
- Synergy gas trading licence GTL8 performance report datasheet 2021/2022
- Synergy electricity retail licence ERL1 performance report datasheet 2021/2022
- Synergy gas trading licence GTL8 performance report datasheet 2022/2023
- Synergy electricity retail licence ERL1 performance report datasheet 2022/2023
- Synergy electricity retail licence ERL1 performance report datasheet 2023/2024
- Synergy gas trading licence GTL8 performance report datasheet 2023/2024