Skip to main content


General Conditions of Contract – Purchase Orders

Please ensure you read and agree to our terms and conditions governing purchase orders.

Download now

General Conditions of Contract – Goods & Services

Please ensure you read and agree to our General Conditions of Contract for Goods & Services (short form).

Download now

General Conditions of Contract – Consultancy

Please ensure you read and agree to our General Conditions of Contract for Consultancy (short form).

Download now

Synergy's Bidder Agreement

Understand the terms and conditions if you've been invited to participate in an Ariba sourcing event.

Download now

Safety & Health Policy

We set ourselves high standards of safety and health to achieve our goal of zero harm.

Download now
Get a quote

Incident Notification Form

Please complete this form and send it back to us to report any on site incidents.

Download now


Synergy's procurement is subject to the Western Australian Industry Participation Strategy (WAIPS).

Find out more about WAIPS

Supplier Code of Conduct

The supplier code of conduct applies to all suppliers to Synergy.

Code of conduct

Bullying, discrimination and sexual harassment standard

Synergy's Bullying, discrimination and sexual harassment standard applies to all contractors

Download now

Aboriginal Procurement

Procurement at Synergy is subject to the State Government's Aboriginal Procurement policy.

Find out more

Regulatory compliance policy

Download now

Procurement Systems - Ariba and Axis

Synergy uses two e-procurement systems.

Ariba, enables suppliers to: 

  • Participate in Synergy's online accreditation process;
  • Update and maintain company profile details in one central online location; and
  • Respond to Synergy tenders.

Axis Supplier Portal, allows for the transfer of key procurement documents through an online portal, including:

  • Receiving Purchase Orders (PO);
  • PO Acknowledgements
  • PO changes
  • Managing Request for Quotes
  • Invoicing
  • Receiving Remittance Advice

Using Ariba

Supplier accreditation requirements

Synergy will only engage with suppliers that meet the minimum accreditation requirements. Our accreditation process requires suppliers to be transparent about their business and to engage actively in our policies and processes. 

We build strong relationships with our suppliers and we work with them to ensure that our standards are continually maintained. The accreditation requirements cover the following areas: 

  1. Business and commercial information
  2. Insurance
  3. Safety and Health
  4. Environmental

All supplier accreditation processes occur through Ariba. For any questions, please contact Synergy’s Ariba support team at

Ariba supplier registration guide

Updating insurance details guide

Ariba Sourcing Event

If you are invited to participate in a sourcing event, a Synergy procurement representative will be in contact with you and you will be sent an Ariba link or notification for the sourcing event. 

Once you have logged into Ariba you will be guided through the process of submitting a response.
All suppliers must agree to Synergy’s Bidder Agreement in order to participate in an Ariba sourcing event.

Read the bidder agreement

Read Ariba sourcing event guide

Using Axis

If you would like register to use the Axis Supplier Portal to transfer procurement and invoicing documents, please email

News update: revised payment terms.

Synergy is moving to 20 day standard payment terms.

COVID-19 has had a huge impact across a wide range of businesses and Synergy is committed to supporting its suppliers through these difficult times. We know that cash flow is particularly important for small to medium businesses, to ensure that they can continue to provide valuable services, pay staff, and recover more quickly from the effects of the pandemic.

To support our suppliers, and in line with the Treasurer’s Instructions, Synergy will apply 20 day payment terms to all goods and services invoices under $1 million from 1st October 2020.

If you have an existing purchase order or contract with agreed payment terms of less than 20 days, the lower payment term will apply.
Please note that this is an administrative change to payment timeframes and contracts will not be varied.

If you are a small to medium sized business and are experiencing significant financial hardship as a result of COVID-19, or would like to know more about the above, please contact your procurement representative for further support.