Skip to main content
Back to topics


Most popular FAQ's

How does self-reading your meter work?

You might choose to read your own meter because of meter access issues, or perhaps you live in an area of WA where it’s hard for Western Power meter readers to visit regularly. If you read and submit your own meter readings, you’re known as a “self-read” customer.

Here’s a quick guide to how the self-read process works:

  1. Generally, every two months Western Power will let you know when and how to submit your meter reading. They might let you know by text, email or a self-read card sent in the mail.
  2. You read your meter and submit the information using Western Power’s online portal, by calling Western Power or by posting your self-read card back to Western Power. (If you receive a self-read card and submit your reading online, your next meter read reminder will be sent by text or email, not by card.)
  3. You receive your Synergy bill.

If you are a self-read customer, it’s important to submit your reading in the timeframe that Western Power gives to you. If you don’t make the deadline, your next bill will be based on your estimated electricity use instead of what you’ve actually used.

Even when you’re a self-read customer, Western Power will need to visit your property and access your meter for a reading at least once every 12 months.

Please visit the Western Power website for more details about your meter readings.

Read more

Other FAQ's

Will there be any interruptions to my gas supply when I switch to Synergy Gas?
As long as your gas meter can be upgraded to support an interval metering device, it’s unlikely your supply will be interrupted.
Do I need a new meter to participate in DEBS and how do I arrange this?
To participate in DEBS you’ll need to have a bi-directional energy meter that is capable of separately measuring and recording electricity flows in each direction - how much energy you consume from the grid vs. how much excess energy you export back to the grid from your distributed energy system.
What is a MIRN number?
MIRN stands for Meter Installation Reference Number - this is the unique number used by our gas supplier (ATCO) to identify the gas meter at your premises. Your MIRN can be found on your bill.
Read more
How do I get the temporary meter removed?
Call us on 13 13 53 to arrange removal. We'll arrange with Western Power to remove the meter for you. Please note, a temporary supply removal fee of $576.95 (inc GST)  is charged by Synergy in order to recover costs charged by Western Power to visit a site and remove a temporary supply. This fee may change from time to time but as of 1 July 2024 it's correct. 
How do I read my electricity meter at my premises?

It all depends on what type of meter you have. Western Power, the network operator, owns and maintains the meter at your premises and is responsible for reading or estimating your meter - unless you're a self reader.

For detailed information on ‘how to read your meter’, please read the Western Power meter reading FAQs.

How long does it take to connect a meter to our building site?

It depends on how many steps below you need completed to connect your site:

  1. First, check for underground power installed on your block. Look for a shiny green dome or call Western Power on 13 10 87 to confirm or to install your dome.
  2. Apply for a new connection with us - we'll process your request within 3-5 days and issue you with a reference number:
  3. Pass on the reference number/s on to your builder or electrician.
  4. Your builder/ electrician will liaise with Western Power to get your meter installed and connected to the grid. Allow 5 working days in a metropolitan area, and up to 10 working days in rural areas.

Search all of our help & advice

Can’t find the answer above? Get in contact, we are happy to help

For business enquiries call 13 13 54

One of our friendly, team members will be happy to help you:

  • 8am - 5pm, Monday to Friday (excluding public holidays)
  • We may ask you a couple of questions about your business and energy usage - it helps to have a copy of your bill close by.
View all contact numbers