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Managing your energy accounts is faster and easier online...

Pay your bill online

It’s the fastest way to pay with your credit or debit card.

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Moving home?

Just tell us when and we’ll take care of it.

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Get more time to pay

Request extra days to pay your bill when needed.

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High bills?

Understand why your bill is so high.

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Get answers to your queries by exploring our most popular help & advice topics

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Residential enquiries

7am - 7pm, Monday to Friday (Excludes public holidays)

Call 13 13 53
Manage home energy

Business enquiries

8am - 5pm, Monday to Friday (Excludes public holidays)

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Electricity supply faults

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Electricity

Gas supply faults

Call ATCO - 24 hrs, 7 days a week

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Residential enquiries: 7am - 7pm, Monday to Friday W.S.T. Business enquiries: 8am - 5pm, Monday to Friday W.S.T (Excludes public holidays)

Call +61 86212 2222

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Find out about the different interpreter services available, that can help you manage your energy account.

Call 13 14 50

Get in contact, we are happy to help

For residential enquiries call 13 13 53

One of our friendly, team members will be happy to help you:

  • 7am - 7pm, Monday to Friday (excluding public holidays)
  • We may need to ask you a couple of questions to confirm it's you - just have a copy of your bill handy.

For business enquiries call 13 13 54

  • 7am - 7pm, Monday to Friday (excluding public holidays)
  • We may ask you a couple of questions about your business and energy usage - it helps to have a copy of your bill close by.

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