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Managing your energy accounts is faster and easier online...

Pay your bill online

It’s the fastest way to pay with your credit or debit card.

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Moving home?

Just tell us when and we’ll take care of it.

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Get more time to pay

Request extra days to pay your bill when needed.

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High bills?

Understand why your bill is so high.

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Get answers to your queries by exploring our most popular help & advice topics

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Residential enquiries

7am - 7pm, Monday to Friday (Excludes public holidays)

Call 13 13 53
Manage home energy

Business enquiries

8am - 5pm, Monday to Friday (Excludes public holidays)

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Electricity supply faults

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Electricity

Gas supply faults

Call ATCO - 24 hrs, 7 days a week

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Residential enquiries: 7am - 7pm, Monday to Friday W.S.T. Business enquiries: 8am - 5pm, Monday to Friday W.S.T (Excludes public holidays)

Call +61 86212 2222

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Find out about the different interpreter services available, that can help you manage your energy account.

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Get in contact, we are happy to help

For residential enquiries call 13 13 53

One of our friendly team members will be happy to help you:

  • 7am - 7pm, Monday to Friday (excluding public holidays)
  • We may need to ask you a couple of questions to confirm it's you - just have a copy of your bill handy.

For business enquiries call 13 13 54

  • 8am - 5pm, Monday to Friday (excluding public holidays)
  • We may ask you a couple of questions about your business and energy usage - it helps to have a copy of your bill close by.

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