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Managing your energy accounts is faster and easier online...

Pay your bill online

It’s the fastest way to pay with your credit or debit card.

Pay now

Moving home?

Just tell us when and we’ll take care of it.

Apply to move

Get more time to pay

Request extra days to pay your bill when needed.

Request extension

High bills?

Understand why your bill is so high.

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Get answers to your queries by exploring our most popular help & advice topics

Bills

Moving home

Hardship

Online support
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For residential enquiries call 13 13 53

One of our friendly team members will be happy to help you:

  • 7am - 7pm, Monday to Friday (excluding public holidays)
  • We may need to ask you a couple of questions to confirm it's you - just have a copy of your bill handy.

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We are available to help online now.

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Manage home energy

Residential enquiries

7am - 7pm, Monday to Friday (Excludes public holidays)

Call 13 13 53
Business plan

Business enquiries

8am - 5pm, Monday to Friday (Excludes public holidays)

Call 13 13 54
Electricity

Electricity supply faults

Call Western Power - 24 hrs, 7 days a week

Call 13 13 51
Gas

Gas supply faults

Call ATCO - 24 hrs, 7 days a week

Call 13 13 52

Calling from overseas?

Residential enquiries: 7am - 7pm, Monday to Friday W.S.T. Business enquiries: 8am - 5pm, Monday to Friday W.S.T (Excludes public holidays)

Call +61 86212 2222

Translation services

Find out about the different interpreter services available, that can help you manage your energy account.

Call 13 14 50

Teletypewriter (TTY)

For customers with speech or hearing impairments call 7am - 7pm, Monday to Friday (excludes public holidays)

Call 13 36 77
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Synergy acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, water and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.