Need help with your bill?
We understand it can be stressful when bills start piling up due to a change in income, illness or other personal matters. If you’re experiencing financial hardship don't worry you're not alone, whatever your situation, please get in touch.
So what is financial hardship? It’s when you’re willing to pay your bills but do not have the money to do so. Some of the ways we can help include giving you some extra time to pay, or creating a payment plan.
Synergy is supporting our customers and the WA community in response to COVID-19
Understand your usage (how much energy you consume around the home)
Are you eligible for a concession?
WA Government Energy Assistance Program
Replaced the Cost of Living Allowance (CoLA) & supports eligible concession card holders by paying $300 of their energy bill each year.
Dependent Child Rebate
Supports eligible customers who have dependent children by reducing the amount owing on their energy bill.
Extra help is available
Synergy’s Financial Hardship Policy
Learn more about Synergy’s Financial Hardship Policy. Available as a printable PDF.Download Policy