Skip to main content

Understanding my bill

The bills we send out have a fair bit of important information on them, while most of it is pretty straightforward; there are some things that may need a little more explanation.

Say hello to your new Synergy bill

Watch our video to get a better understanding of your new, clearer Synergy bill. For a detailed summary plus helpful tips to manage your energy usage, look below to see each section of your bill at a glance.

What are my account details?

These are the first few numbers you'll see, located top right of the bill - including your account number, invoice date and account period (the time period your bill covers).

You'll need these details, especially your account number, to help confirm your identity - whenever you need to contact us or when using some of our online services, including registering for My Account.

More help and advice...

I'm moving home, what do I need to do to transfer my connection?

Can my bill be addressed to me and my partner?

How much do I owe?

Your account summary lists the total amount outstanding on your account (if any), followed by new charges which are due on the date noted to the left of the charges, and finally, your total amount due.

How much energy have I used?

Half way down your bill you'll see this quick summary of the amount of energy you've used, compared to your last bill and finally the year before (if data is available).

You'll find more in depth data like suburb comparisons in My Account, but this is a good way to keep an eye on your usage over the seasons.

If your bill has been estimated, then the horizontal bar for 'This bill' will be shaded white instead.


More help & advice...

Which appliances use the most energy?

How much could I be saving on electricity with solar?

How do I pay my bill?

Located at the bottom of the bill you'll find a list of payment options available - including Direct Debit, Credit/Debit Card, BPAY, Centrepay, Mail or at your local post office.

Take note of your payment number as you'll need this to pay your bill online, or via BPAY, where you will also need to state Synergy's biller code (2600).

More help & advice...

Learn more about our bill payment options

Need more time to pay your bill?

How do I set up Direct Debit?

Where can I find my meter reading details?

Located on the back of the bill, you'll find your energy supply details, including your supply address, your next scheduled read and your meter number.

It's important to note that the Network Operator owns and maintains the meter at your home. If you're a self reader, you'll need to ensure you supply a meter reading to your Network Operator by the next scheduled read date, indicated on your bill.

Your usage summary details the period of which you have been billed for and the amount of units (measured in kWh) consumed during this time. If you have solar panels, the amount of units exported will be displayed next to this amount.

More help & advice...

How do I read my electricity meter if I am a self reader?

How do I organise a meter for my building site?

What are my total charges and deductions?

On the back of the bill, you'll find a detailed break down of your charges and deductions. This includes your chosen energy plan, the amount of units consumed, your Western Power supply charge and any concessions or deductions you may be eligible for.

Where can I find my adjustment details?

On the back of the bill, you’ll find details of your adjustments. This includes the bill that was reversed, date of issue, reversed amount and reason for the reversal.

Why is my bill adjusted?

Some of the reasons why your bill is adjusted could be due to:

  • Updated meter information from the Network Operator Western Power
  • Updated or corrected information by Synergy
  • Information you have provided to us


Learn more about what's printed on your bill

Electricity                          Home                          Home                          Adjusted

Home Plan A1                          Smart Home Plan SM1                Home Plan A1 Grouped         Adjusted bill

Bill explanation sheet            Bill explanation sheet                Bill explanation sheet            Bill explanation sheet



Related content

Struggling to pay my bill

Is my bill estimated?

Why is my bill so high?

Am I eligible for concessions?

More ways to get help with your bill

View all bill FAQs