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Rebates & concessions

If you, or someone living with you holds a valid concession card, you could be eligible for a number of rebates that help reduce the cost of your energy bills.

Check which ones you may be eligible for below and add your concession card details to My Account, so you can start saving now.

Energy Assistance Payment (EAP)

This rebate has replaced the Cost of Living Allowance (CoLA) and supports eligible concession card holders by paying $233.95 of their energy bill each year. 

The payment is divided into daily amounts and credited to your account whenever your bill payment is due, reducing how much you pay each time.

How much you'll save
$233.95 each year (inclusive of GST).

Eligibility

You'll need 1 of the following cards to qualify:

  • Centrelink Health Care Card
  • Centrelink Pensioner Concessions Card
  • Veteran Affairs Gold Card
Ready to apply?
  • Just have a copy of your bill and card details handy and apply online in less than 7 minutes
  • We'll apply any eligible rebates or concessions to your account
Apply now

FAQ

Why am I no longer receiving the Cost of Living Allowance (CoLA) payment?

On 14 May 2015, the state government announced increases to energy prices for WA households. As part of these changes - they also reviewed the eligibility criteria for the Cost of Living Assistance payment (CoLA).

Learn more

Hardship Utilities Grant Scheme (HUGS)

Supports Western Australian families and households pay their electricity, water or gas bills if they're experiencing financial hardship.

How much you'll save
Approximately $538 each year depending on your circumstances

Eligibility

We'll work with you to determine your HUGS eligibility and payment amount if you're:

  • A residential customer
  • Assessed by Synergy to confirm financial hardship (in line with our hardship policy)
  • Unable to pay your current bill or you've already had your service disconnected
Learn more

Dependent Child Rebate

Supports eligible customers who have dependent children by reducing the amount owing on their energy bill.

How much you'll save
The rebate is calculated daily and is based on the number of dependent children listed on your concession card.

Eligibility

You'll need 1 of the following cards to qualify:

  • Centrelink Health Care Card
  • Centrelink Pensioner Concessions Card
  • Veteran Affairs Gold Card
Ready to apply?
  • Just have a copy of your bill and card details handy
  • Apply online in less than 7 minutes
Apply now

Account Establishment Fee Rebate

This rebate helps eligible customers to cover the costs associated with establishing a new energy account. It applies to residential customers only and will be credited on the first bill you receive.

How much you'll save
$33.80 (one off fee)

Eligibility

You'll need 1 of the following cards to qualify:

  • Centrelink Health Care Card
  • Centrelink Pensioner Concessions Card
  • Veteran Affairs Gold Card

Ready to apply?

  • Just have a copy of your bill and card details handy
  • Apply online in less than 7 minutes
Apply now

FAQ

How do I update my concessions?

The easiest way to add or manage your concessions is via My Account. Just have a copy of your bill and any eligible concession card/s handy.

Log in to My Account

Air Conditioning Rebate

Subsidises the cost of running an air conditioner in areas that are deemed high heat discomfort locations, during the hottest months.

How much you'll save
Up to 200 units kilowatt hours (KWh) for every month it can be claimed. e.g This equals $52.95 per month on a A1 Home Tariff.

Which areas are considered high heat discomfort locations?
You'll need to live north of the 26th Parallel and/or north of the 50 Day Relative Strain Index line to be eligible.

View the list of eligible towns and suburbs

Eligibility

In addition to location, you'll need to either...

1. Have 1 dependent child and hold one of the following:
  • Centrelink Health Care Card
  • Centrelink Pensioner Concession Card
  • Veteran Affairs Gold Card

2. Have a WA Seniors Card and one of the following:

  • Centrelink Pensioner Concession Card
  • Commonwealth Seniors Health Card

Ready to apply?

  • Just have a copy of your bill and card details handy
  • Apply online in less than 7 minutes
Apply now

Life Support Equipment Electricity Subsidy

Offered by the WA Government to support families and households with the costs associated with operating life support equipment at home.

How much you'll save
Between $44 and $1,131 each year depending on the type of life support equipment you have registered.

Eligibility

You'll need 1 of the following cards to qualify:

  • Centrelink Health Care Card
  • Centrelink Pensioner Concessions Card
  • Veteran Affairs Gold Card

Plus...
Medical authorisation from the treating physician or medical specialist

Learn more

Thermoregulatory Dysfunction Energy Subsidy

Offered by the WA Government, to help support those who require heating or cooling to control the temperature in their home, due to specialist medical advice.

How much you'll save
$620 paid annually in advance

Eligibility

You'll need 1 of the following cards to qualify:

  • Centrelink Health Care Card
  • Centrelink Pensioner Concession Card
  • Centrelink Health Care Interim Voucher

Plus...
Medical authorisation from the treating physician or medical specialist

Learn more