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What is a payment extension?

If you’re planning to pay your bill in one lump sum payment and need to extend the "due date" that appears on your bill, this is known as a payment extension. 

If you apply for a payment extension from Synergy before your bill due date and don’t already have a payment extension or payment arrangement in place, a payment extension can give you a bit more time to pay your bill.

You might apply for a payment extension if you need a one-off payment extension because your bill is higher than you were expecting, or you’re facing a lot of different bills or expenses at once. It could also be helpful if you’re waiting to be paid by your employer, or a client, and just need a bit more time your current bill.

It’s easy to apply for a payment extension online – you’ll just need a copy of your bill to get started.
We’ll let you know if your payment extension application is successful at the end of the process. 

If a payment extension is granted, you will not be charged a late payment fee if you pay your bill in full by the new due date . However, if you don't pay your bill in full by the new due date  as advised by Synergy, a late payment fee may be payable (and added to your next bill).
Apply for a payment extension