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Managing your energy accounts is faster and easier online...

Pay your bill online

It’s the fastest way to pay with your credit or debit card.

Pay now

Moving home?

Just tell us when and we’ll take care of your connection.

Arrange your connection

Get more time to pay

Request extra days to pay your bill when needed.

Request extension

Make smaller payments

Choose the amount and frequency via My Account to help avoid bill shock.

Set up Direct Debit

If you prefer to talk someone...


Talk to one of our friendly colleagues on Facebook

  • We're online ready to help: Monday to Friday 8.30am - 5pm
  • Or leave us a message any other time and we'll get back in touch, the next business day

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Residential enquiries

7am - 7pm, Monday to Friday (Excludes public holidays)

Call 13 13 53
Manage home energy

Business enquiries

8am - 5pm, Monday to Friday (Excludes public holidays)

Call 13 13 54
Business plan

Electricity supply faults

Call Western Power - 24 hrs, 7 days a week

Call 13 13 51

Gas supply faults

Call ATCO - 24 hrs, 7 days a week

Call 13 13 52

Calling from overseas?

For both residential and business enquiries: 7am - 7pm, Monday to Friday W.S.T (Excludes public holidays)

Call +61 86212 2222

Translation services

Find out about the different interpreter services available, that can help you manage your energy account.

Call 13 14 50