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Synergy is committed to continually improving the accessibility and usability of our website to ensure it is accessible to as many customers as possible – regardless of device, technology or ability.

Web accessibility

As part of this commitment, this website has been designed to conform to World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0.

These guidelines provide recommendations on how to make web content more accessible for people with disabilities.

We’re working really hard to achieve level AA compliance wherever possible across the site. If you do experience any difficulty accessing our site, please let us know.

Your browser

To ensure the best browsing experience, we recommend you download the latest version of:

Changing fonts, styles or colours

You can change the size, font and colour of the text through your browser settings - please refer to your browser's help for details on changing these settings:

Navigating with a keyboard

You can navigate our website using your keyboard – please refer to your browser's help for details on the keys to use.

You can also navigate both our website chat and feedback service using your keyboard. As you navigate our website, you may be invited to chat or to provide feedback on your experience using our website. You may choose not to chat and dismiss the website chat invitation by navigating to 'X' ('Close Chat Pane' button) and pressing 'Enter' key. To decline providing feedback and dismiss the invitation, you can navigate to 'X' ('Close form' button) and press the 'Escape' key.

Viewing PDF files

To improve the experience for visually impaired customers – Synergy’s online bills (in PDF format) are now compatible with screen readers. Any bills issued before 23 March 2015 will not be compatible. Some brochures and forms across the site are saved in Adobe Portable Document Format (PDF). We are working towards improving the quality of our PDF files on the website to ensure accessibility features are added to each file including. We recommend installing the free Adobe Acrobat Reader Software to view these brochures and forms.


Some interactive features across this website use JavaScript technology - please set your browser preferences to support JavaScript. Some browsers may not fully support JavaScript – please refer to your browser's help for more details.