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Disability Access and Inclusion Plan 2024-29

We are committed to ensuring everyone in our community, including people with disability, as well as their families and carers, can access our information, services, facilities and events.

View our Disability Access and Inclusion Plan.

Making Synergy more accessible

We’re working to make it as easy as possible to access the information you need to manage your Synergy account, explore our products, information, and blog articles, and learn more about energy in WA. 

Here’s an overview of some of our accessibility initiatives, both online and offline, to help improve your experience with Synergy.  

Large print bills

To help make reading and understanding your bill easier, you can register for large print billing. This means your bills can be printed in a larger font and delivered by mail.

If you wish to register for large print billing, one of our friendly team members will be happy to help you:

- For residential customers, please call us on 13 13 53  between 7am - 7pm, Monday to Friday (excluding public holidays)
- For business customers, please call us on 13 13 54 between 8am - 5pm, Monday to Friday (excluding public holidays)

National Relay Service 

The National Relay Service is an Australian phone service for people who are d/Deaf, hard of hearing or have a speech communication difficulty. The NRS allows you to use SMS or online messaging to communicate with an interpreter, who speaks to one of our Synergy team members by phone on your behalf.

Find out more about the National Relay Service

Synergy Webchat

You can chat with our Synergy customer service team online during business hours using our Webchat. 

Look for the ‘Chat now’ tab while you’re using our website.

Translating and interpreter service

If you’re helping someone who doesn’t speak English, they can use the national Translation and Interpreting Service. A conference call can be set up to communicate between them, a translator and a member of our Synergy team. Find out more or call 13 14 50 to use this service.

Web accessibility

We’re working to improve the accessibility and usability of our website to make sure it’s easy to access and use, regardless of anybody’s device, technology or ability.
This website has been designed to conform to World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.0. We’re working hard to achieve level AA compliance wherever possible across our website. 

If you have any difficulty accessing or using our website, please let us know.

Your browser

For the best browsing experience, we recommend you download the latest version of: 

Changing fonts, styles or colours

You can change the size, font and colour of the text through your browser settings. Each device and platform will be different, so please refer to your browser's help for details on changing these settings:

Navigating with a keyboard

You can navigate our website using your keyboard. Please refer to your browser's help for details on which keys to use:

You can also use our Webchat and feedback service with your keyboard. 

As you navigate our website, you may be invited to chat or to provide feedback on your experience. If you have feedback on using our website which we could use to make our website easier to use, please take these opportunities to let us know.

If an invitation to Webchat pops up while you’re using our website and you want to close it, navigate to 'X' ('Close Chat Pane' button) and press the 'Enter' key. To close an invitation to provide feedback, you can navigate to 'X' ('Close form' button) and press the 'Escape' key.

View PDF files

We’re working on improving the quality of the PDF files on our website. 
Your online bill (in PDF) is now compatible with screen readers. Please note, any bills issued before 23 March 2015 will not be compatible. 
Some brochures and forms across the site are saved in Adobe Portable Document Format (PDF). We recommend installing the free Adobe Acrobat Reader Software to view these brochures and forms.

Supporting JavaScript

Some interactive features across this website use JavaScript technology - please set your browser preferences to support JavaScript. Some browsers may not fully support JavaScript – please refer to your browser's help for more details.