Bills & payments
Understanding my bill
The bills we send out have a fair bit of important information on them, while most of it is pretty straightforward; there are some things that may need a little more explanation.Read more
Use My Account to pay faster
Save time by paying in My Account using your securely saved credit or debit card details. A small transaction fee applies for credit and debit card payments. If you prefer to avoid transaction fees, you can pay your bill in My Account using a one-time bank payment instead.
Need more time to pay your bill?
If you're on holidays or just a little short this month - apply for a one off payment extension.Apply now
Switch to Paperless with SMS reminders
Save on paperwork and get your bills and other account notifications delivered straight to your inbox.
Plus, we'll send you an SMS reminder whenever your bill is due to be paid.
Struggling to pay your bill?
Set up an arrangement so you can pay off what's owing by regular instalments.Set up an arrangement
Will I still receive a bill if I switch to Paperless?
Definitely. We'll just deliver your bill and any account notifications to your inbox instead. It's still the same bill - just with less trees involved and more convenient ways to open, print, file or share. If you need to switch back, you can!
Set and forget with Direct Debit
When you set up Direct Debit, we’ll automatically debit the bill amount from your bank account, or your credit or debit card whenever the payment is due, so you don’t have to worry about it. A small transaction fee only applies to credit or debit cards - bank accounts are fee-free.
Where can I find my payment number?
You'll find this at the bottom right of your bill (that's the 10 digit number on the first page just below the dotted line).