Why am I no longer receiving the Cost of Living Allowance (CoLA) payment?
On 14 May 2015, the state government announced increases to energy prices for WA households. As part of these changes - they also reviewed the eligibility criteria for the Cost of Living Assistance payment (CoLA).
From 1 July 2015...
- If you only hold a WA Seniors card, you'll no longer be eligible for the WA Government EAP and will not receive any payments from 1 July 2015.
- As long as you hold a valid Centrelink Commonwealth concession card - you're eligible to apply for the WA Government EAP. You just need to register your card with Synergy.
Eligible Commonwealth Concession cards:
Register your concession cards with Synergy
If you hold an eligible concession card that is not registered with Synergy, you'll need to register to receive the new WA Government EAP so we can automatically apply the payments to your energy account.
The easiest way to register your Commonwealth concession card is online via My Account. It's quick and easy.
- Register for My Account
- Or talk to one of our friendly customer service representatives on 13 13 53