Bills & payments
Let’s be honest, bills aren’t the most exciting things in the world, but our tools make the payment process pretty straightforward.
Where can I find my payment number?
You'll find this at the bottom right of your bill (that's the 10 digit number on the first page just below the dotted line).
Use My Account to pay faster
If you choose to save your credit or debit card details into My Account, you won’t have to enter them each time your bill is due. A small transaction fee will apply.
Set and forget with Direct Debit
When you set up Direct Debit through My Account, we’ll automatically debit the bill amount from your bank account, credit or debit card whenever the payment is due, so you don’t have to worry about it. A small transaction fee may apply.
Need more time to pay your bill?
If you're on holidays or just a little short this month - apply for a one off payment extension.Apply now
Struggling to pay your bill?
Set up an arrangement so you can pay off what's owing by regular instalments.Set up an arrangement
Will I still receive a bill if I switch to Paperless?
Definitely. We'll just deliver your bill and any account notifications to your inbox instead. It's still the same bill - just with less trees involved and more convenient ways to open, print, file or share. If you need to switch back, you can!