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I have Direct Debit. What happens when my credit card expires or when I receive a new credit or debit card?
We keep track of your card's expiry date, to help make sure your Direct Debit won't be disrupted. We'll notify you in writing or via email (if you're registered for Paperless) in advance to remind you to update your credit/debit card details. We keep track of your card's expiry date, to help make sure your Direct Debit won't be disrupted. We'll notify you in writing or via email (if you're registered for Paperless) in advance to remind you to update your credit/debit card details.
I no longer want to receive promotional messages from Synergy
Aww snap! Are we coming on a little too strong? No worries – we’ll make sure we unsubscribe you from receiving Synergy promotional messages via email, phone or print. We'll still continue to notify you about updates to your electricity or gas supply including billing and changes to your account or energy contract. There are a couple of ways to opt out of receiving future, promotional messages from us... Call us on 13 13 53 - Monday to Friday, anytime between 7am - 7pm Or submit your request online: Select 'Unsubscribe me from receiving promotional messages' from the topic list. You'll just need to provide your account number and date of birth just to confirm your identity and check we have the right details. Aww snap! Are we coming on a little too strong? No worries – we’ll make sure we unsubscribe you from receiving Synergy promotional messages via email, phone or print. We'll still continue to notify you about updates to your electricity or gas supply including billing and changes to your account or energy contract. There are a couple of ways to opt out of receiving future, promotional messages from us... Call us on 13 13 53 - Monday to Friday, anytime between 7am - 7pm Or submit your request online: Select 'Unsubscribe me from receiving promotional messages' from the topic list. You'll just need to provide your account number and date of birth just to confirm your identity and check we have the right details.
Tips on choosing an energy provider
Synergy is WA’s largest electricity provider, supplying most of the electricity to residential and commercial customers in the south west of WA. If you’re exploring different power supply options for your business, here are 10 questions to ask: “What is your cents per kilowatt hour (c/KWh) rate?” This is the best way to ensure you’re comparing the same elements when considering energy costs for your business. “How does our business location impact the price of electricity?” Check the provider understands where your premises are located, as this could affect the price they are offering. “What kind of service fees do you charge?” At Synergy, we charge service fees pro rata on a daily basis. If you’re evaluating a market offer from another provider, you need to compare their charges with the same number of days listed on your electricity bill. “Am I liable to be charged any extra fees?” Avoid any surprises later and make sure you understand any other fees that may apply, such as late payment fees. “Do you need a security deposit from our business?” If so, find out how much the deposit will be, as you’ll need to factor this into your business cash-flow planning. “Does your market offer include any extras such as bonuses or savings?” Over a period of time, any extras could make a real difference to your business. “How and when will we be billed?” Knowing your bill frequency and how you will be billed can help you to plan ahead. "How and when do we need to pay our bill?” Flexible options such as online payments, credit card facilities and direct debit can help to streamline your internal bill payment processes. “Are there any penalties for early contract termination?” If there is a contract term, find out how flexible it is before you commit. “What happens at the end of the contract period?” It’s important to know how the end of your contract will be handled so you can plan ahead to ensure your needs continue to be met. Different providers may offer you different price structures, services or other benefits to encourage you to choose their service – so it’s important to consider your options carefully before making a decision. Synergy tailor an energy solution for your business and provide you with the tools, services and advice to help you manage your energy - so you can focus on keeping your business in great shape. To get started... explore our range of energy products or request a call back and we'll be in touch in one business day to discuss your options. Synergy is WA’s largest electricity provider, supplying most of the electricity to residential and commercial customers in the south west of WA. If you’re exploring different power supply options for your business, here are 10 questions to ask: “What is your cents per kilowatt hour (c/KWh) rate?” This is the best way to ensure you’re comparing the same elements when considering energy costs for your business. “How does our business location impact the price of electricity?” Check the provider understands where your premises are located, as this could affect the price they are offering. “What kind of service fees do you charge?” At Synergy, we charge service fees pro rata on a daily basis. If you’re evaluating a market offer from another provider, you need to compare their charges with the same number of days listed on your electricity bill. “Am I liable to be charged any extra fees?” Avoid any surprises later and make sure you understand any other fees that may apply, such as late payment fees. “Do you need a security deposit from our business?” If so, find out how much the deposit will be, as you’ll need to factor this into your business cash-flow planning. “Does your market offer include any extras such as bonuses or savings?” Over a period of time, any extras could make a real difference to your business. “How and when will we be billed?” Knowing your bill frequency and how you will be billed can help you to plan ahead. "How and when do we need to pay our bill?” Flexible options such as online payments, credit card facilities and direct debit can help to streamline your internal bill payment processes. “Are there any penalties for early contract termination?” If there is a contract term, find out how flexible it is before you commit. “What happens at the end of the contract period?” It’s important to know how the end of your contract will be handled so you can plan ahead to ensure your needs continue to be met. Different providers may offer you different price structures, services or other benefits to encourage you to choose their service – so it’s important to consider your options carefully before making a decision. Synergy tailor an energy solution for your business and provide you with the tools, services and advice to help you manage your energy - so you can focus on keeping your business in great shape. To get started... explore our range of energy products or request a call back and we'll be in touch in one business day to discuss your options.
Can the Direct Debit bank account be in a different name than my Synergy account?
If you choose to make bill payments using Direct Debit and are an authorised contact (i.e. not the Synergy account holder), you will need to provide Synergy with consent to establish the Direct Debit in the name of the bank account holder and on behalf of the Synergy account holder. The nominated bank account holder will need to ensure there are enough funds in the account to cover the payments and will also need to read the Direct Debit Service Agreement, these can be found here If you choose to make bill payments using Direct Debit and are an authorised contact (i.e. not the Synergy account holder), you will need to provide Synergy with consent to establish the Direct Debit in the name of the bank account holder and on behalf of the Synergy account holder. The nominated bank account holder will need to ensure there are enough funds in the account to cover the payments and will also need to read the Direct Debit Service Agreement, these can be found here
How do I register for My Account?
It only takes a few minutes, just grab a copy of your Synergy bill. All you need is your account number and name as printed on your bill and you can start using My Account straight away. When you register, you’ll be asked to make up your own username, password and a password hint. Register for My Account It only takes a few minutes, just grab a copy of your Synergy bill. All you need is your account number and name as printed on your bill and you can start using My Account straight away. When you register, you’ll be asked to make up your own username, password and a password hint. Register for My Account
Can I get a discount?
If you’ve got a concession card, you could qualify for rebates that could make paying your bills easier. Find out if you're eligible If you’ve got a concession card, you could qualify for rebates that could make paying your bills easier. Find out if you're eligible
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Can my bill be addressed to both me and my partner?
No. It’s only possible to have one name on the energy bill. However, you can add your partner's name as an authorised representative so they’re able to make changes, updates and enquiries to the account. To add your partner to your account, please call us on 13 13 53 - just have a copy of your bill handy. No. It’s only possible to have one name on the energy bill. However, you can add your partner's name as an authorised representative so they’re able to make changes, updates and enquiries to the account. To add your partner to your account, please call us on 13 13 53 - just have a copy of your bill handy.
Can the Direct Debit bank account be in a different name than my Synergy account?
If you choose to make bill payments using Direct Debit and are an authorised contact (i.e. not the Synergy account holder), you will need to provide Synergy with consent to establish the Direct Debit in the name of the bank account holder and on behalf of the Synergy account holder. The nominated bank account holder will need to ensure there are enough funds in the account to cover the payments and will also need to read the Direct Debit Service Agreement, these can be found here. If you choose to make bill payments using Direct Debit and are an authorised contact (i.e. not the Synergy account holder), you will need to provide Synergy with consent to establish the Direct Debit in the name of the bank account holder and on behalf of the Synergy account holder. The nominated bank account holder will need to ensure there are enough funds in the account to cover the payments and will also need to read the Direct Debit Service Agreement, these can be found here.
Where do I update my credit card or bank account details for my Direct Debit?
Keep your credit card or bank account details up-to-date anytime, anywhere, via My Account. Please make any changes at least 5 business days before your next Direct Debit payment date - so your details are updated in time. Keep your credit card or bank account details up-to-date anytime, anywhere, via My Account. Please make any changes at least 5 business days before your next Direct Debit payment date - so your details are updated in time.
How do I renew my contract?
If your contract is up for renewal, contact the business team or your account manager on 1800 730 265 or request a call back and we'll be in touch. They’ll be happy to discuss your options with you and make sure you have the best energy plan for your business. If your contract is up for renewal, contact the business team or your account manager on 1800 730 265 or request a call back and we'll be in touch. They’ll be happy to discuss your options with you and make sure you have the best energy plan for your business.
How much will my solar system cost my business?
Costs vary depending on the size and location of your system. There are also many factors that can influence how much you'll save with solar including financial, hours of operation and available roof space. That's why we'll be upfront with you, if solar isn't right for your business. By matching and designing a system that's right for your business, you're not going to be installing (and paying) for extra capacity that you don't need. Ask your supplier how to maximise the return on your solar investment so you make the best solar savings you can. Costs vary depending on the size and location of your system. There are also many factors that can influence how much you'll save with solar including financial, hours of operation and available roof space. That's why we'll be upfront with you, if solar isn't right for your business. By matching and designing a system that's right for your business, you're not going to be installing (and paying) for extra capacity that you don't need. Ask your supplier how to maximise the return on your solar investment so you make the best solar savings you can.
When will I receive my paperless bill?
Your billing cycle and payment options won’t change with paperless billing. When your bill is ready, we’ll send you an email with the bill attached as a PDF document. You’ll also receive a direct link to view your bill online. If you register for My Account, you can log in any time to view your bill online and access your billing history. Explore Understanding your bill to learn more about your billing cycle and what makes up your bill. Your billing cycle and payment options won’t change with paperless billing. When your bill is ready, we’ll send you an email with the bill attached as a PDF document. You’ll also receive a direct link to view your bill online. If you register for My Account, you can log in any time to view your bill online and access your billing history. Explore Understanding your bill to learn more about your billing cycle and what makes up your bill.
Where do I update my credit card or bank account details for my Direct Debit?
Keep your credit card or bank account details for Direct Debit up-to-date, anytime, anywhere via My Account. Log in to My Account Please make any changes at least 5 business days before your next Direct Debit payment date so your details are updated in time. Keep your credit card or bank account details for Direct Debit up-to-date, anytime, anywhere via My Account. Log in to My Account Please make any changes at least 5 business days before your next Direct Debit payment date so your details are updated in time.
When you can't pay your bill
Everyone’s circumstances are different and may change. So if you’re having difficulties paying your bill on time, it’s better to let us know sooner rather than later. We have solutions to help make paying easier. If you leave it too late to contact us we may not be able to help. Everyone’s circumstances are different and may change. So if you’re having difficulties paying your bill on time, it’s better to let us know sooner rather than later. We have solutions to help make paying easier. If you leave it too late to contact us we may not be able to help.