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Installer-Information
Synergy Energy Hub Giveaway Terms & Conditions
Synergy Energy Hub Giveaway Terms & Conditions
Understanding ESM Event data in My Account FAQs
ESM and the Solar Application process FAQs
Moving home?
Help and advice about moving home.
These low-cost tips could help reduce your electricity use
These low-cost tips could help reduce your electricity use
Synergy Business Fixed
Take control of your energy costs and lock in a rate with a Business Fixed plan. Learn more about this product.
What is DEBS?
The Distributed Energy Buyback Scheme (DEBS) was launched by the State Government on 31 August 2020. It is available to eligible residential, not-for profit and education customers and offers a buyback rate for electricity exported back into the network, which appears on your bill as a credit. Under DEBS, electricity can now be exported from other sources of distributed energy technology, for example home battery storage and export-capable electric vehicle batteries. Small (no more than 5kW) renewable energy systems (i.e. solar PV) will continue to be able to export electricity to the grid. DEBS does not limit the size of consumer battery installations. DEBS will replace the existing Renewable Energy Buyback Scheme (REBS) for eligible new and upgraded systems. The Distributed Energy Buyback Scheme (DEBS) was launched by the State Government on 31 August 2020. It is available to eligible residential, not-for profit and education customers and offers a buyback rate for electricity exported back into the network, which appears on your bill as a credit. Under DEBS, electricity can now be exported from other sources of distributed energy technology, for example home battery storage and export-capable electric vehicle batteries. Small (no more than 5kW) renewable energy systems (i.e. solar PV) will continue to be able to export electricity to the grid. DEBS does not limit the size of consumer battery installations. DEBS will replace the existing Renewable Energy Buyback Scheme (REBS) for eligible new and upgraded systems.
Why is my bill so high?
Does your business electricity bill seem higher than normal? Electricity usage can be affected by a range of factors. Here are some things to keep in mind when reviewing power use in your company. Does your business electricity bill seem higher than normal? Electricity usage can be affected by a range of factors. Here are some things to keep in mind when reviewing power use in your company.
I am looking at purchasing solar/home battery storage/electric vehicle, how will this affect me?
Customers looking to install a new eligible distributed energy system or upgrade their existing system will be eligible under DEBS if they submit a completed application with Synergy, meeting all the other terms and conditions of the scheme. If you are already in the process of finalising your application for buyback payments for your solar export, then you will have a week’s grace to finalise and submit it to Synergy. Provided we receive your eligible completed application on or before 7 September 2020, you will receive REBS. Customers looking to install a new eligible distributed energy system or upgrade their existing system will be eligible under DEBS if they submit a completed application with Synergy, meeting all the other terms and conditions of the scheme. If you are already in the process of finalising your application for buyback payments for your solar export, then you will have a week’s grace to finalise and submit it to Synergy. Provided we receive your eligible completed application on or before 7 September 2020, you will receive REBS.
I already have a home battery and want to apply for DEBS, how do I do this?
Customers wanting to apply for DEBS will be able to submit their application for DEBS to Synergy. Customers wanting to apply for DEBS will be able to submit their application for DEBS to Synergy.
Here's why your meter might have not been read
There are a number of reasons why your meter may not have been read. Here are some important things to note: Western Power meter readers won’t enter any enclosure where there is a dog or signs of a dog, regardless of the breed or how friendly it seems. Western Power meter readers won’t climb over fences or gates to access your meter. Western Power meters readers won’t open meter boxes where there’s signs of bees or wasp nests. There are a number of reasons why your meter may not have been read. Here are some important things to note: Western Power meter readers won’t enter any enclosure where there is a dog or signs of a dog, regardless of the breed or how friendly it seems. Western Power meter readers won’t climb over fences or gates to access your meter. Western Power meters readers won’t open meter boxes where there’s signs of bees or wasp nests.
How we calculate your bill
The rates and charges for electricity are set by the State Government. Synergy uses these to calculate your electricity bill in two parts. It's a combination of how much electricity you use and a daily cost for your connection to the electricity network. Your electricity use information is provided to us by Western Power who reads your meter approximately every two months. This is called ‘meter data’ or ‘energy data’ and is obtained from actual meter readings or estimated meter readings. Synergy is required to use this data when calculating your bill. This is then used by Synergy to calculate your electricity bill. We do this by applying your nominated electricity tariff or plan to the data, to obtain what we refer to as ‘billing data’. Western Power is responsible for the meter/energy data and Synergy is responsible for billing data. If, for any reason, you feel the amount on your bill is not what you expected, simply submit an enquiry online and we will review your bill. The rates and charges for electricity are set by the State Government. Synergy uses these to calculate your electricity bill in two parts. It's a combination of how much electricity you use and a daily cost for your connection to the electricity network. Your electricity use information is provided to us by Western Power who reads your meter approximately every two months. This is called ‘meter data’ or ‘energy data’ and is obtained from actual meter readings or estimated meter readings. Synergy is required to use this data when calculating your bill. This is then used by Synergy to calculate your electricity bill. We do this by applying your nominated electricity tariff or plan to the data, to obtain what we refer to as ‘billing data’. Western Power is responsible for the meter/energy data and Synergy is responsible for billing data. If, for any reason, you feel the amount on your bill is not what you expected, simply submit an enquiry online and we will review your bill.
Here's why your bill might have been estimated
There are a number of reasons your bill might be estimated. The common reasons which may be behind your bill estimation are: Issues with access to your meter, Meter affected by fault or damage, Issues with your self-read information, Partial interval meter data, or Other circumstances There are a number of reasons your bill might be estimated. The common reasons which may be behind your bill estimation are: Issues with access to your meter, Meter affected by fault or damage, Issues with your self-read information, Partial interval meter data, or Other circumstances
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I have moved into a property with existing DER. Will I be paid DEBS rates from Day 1 of my Move-In?
Yes if you are eligible, have applied and accepted the DEBS terms and conditions (contract) offered to you during the move-in process and have the appropriate metering in place, you will receive the DEBS buyback rates from the first day of your move-in. The DEBS buyback rates will be reviewed each year by the State Government, just like other regulated electricity prices. The DEBS Rate applies to the first 50 units exported from a customer to the grid each day. If you are eligible, have existing (Distributed Energy Resources) and Synergy has accepted your DEBS application but the appropriate metering is not installed at your premises: Synergy will request (or has requested) a meter upgrade or a meter re-configuration from Western Power and Synergy at its discretion will pay an approved customer a Temporary Export Credit for each unit of energy exported into the grid on a net basis, from the move in date until the necessary metering has been installed. The Temporary Export Credit will be paid per below: Electricity net exported from eligible systems will be temporarily paid at 7.135 c/kWh. Following installation of the required metering and the commencement of the DEBS contract in accordance with its terms and conditions, the Temporary Export Credit will cease. Synergy reserves its discretion to remove the temporary export credit at any time. Yes if you are eligible, have applied and accepted the DEBS terms and conditions (contract) offered to you during the move-in process and have the appropriate metering in place, you will receive the DEBS buyback rates from the first day of your move-in. The DEBS buyback rates will be reviewed each year by the State Government, just like other regulated electricity prices. The DEBS Rate applies to the first 50 units exported from a customer to the grid each day. If you are eligible, have existing (Distributed Energy Resources) and Synergy has accepted your DEBS application but the appropriate metering is not installed at your premises: Synergy will request (or has requested) a meter upgrade or a meter re-configuration from Western Power and Synergy at its discretion will pay an approved customer a Temporary Export Credit for each unit of energy exported into the grid on a net basis, from the move in date until the necessary metering has been installed. The Temporary Export Credit will be paid per below: Electricity net exported from eligible systems will be temporarily paid at 7.135 c/kWh. Following installation of the required metering and the commencement of the DEBS contract in accordance with its terms and conditions, the Temporary Export Credit will cease. Synergy reserves its discretion to remove the temporary export credit at any time.
I have moved into a premise with an existing solar and/or battery system, am I eligible for DEBS?
From 6 November 2020, customers moving into a premises with an existing DER system installed will only be able to apply under DEBS, subject to the terms and conditions. Prior to 6 November 2020, customers moving into a premise with an existing DER system installed can choose to apply under either REBS or DEBS, subject to the terms and conditions. From 6 November 2020, customers moving into a premises with an existing DER system installed will only be able to apply under DEBS, subject to the terms and conditions. Prior to 6 November 2020, customers moving into a premise with an existing DER system installed can choose to apply under either REBS or DEBS, subject to the terms and conditions.
Synergy invests in new 4G mobile phone tower in Collie
How long do I have to install my system and still be eligible for REBS?
Customers who have applied to Synergy for REBS on or before 7 September 2020, and have received a Synergy reference number (RRN), will have 90 days to apply to Western Power for system approval. Once Western Power approves the application, customers will then have 6 months to have their system installed. If any of the above timelines are not met, the customer will need to reapply under DEBS. Customers who have applied to Synergy for REBS on or before 7 September 2020, and have received a Synergy reference number (RRN), will have 90 days to apply to Western Power for system approval. Once Western Power approves the application, customers will then have 6 months to have their system installed. If any of the above timelines are not met, the customer will need to reapply under DEBS.