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How do I make a claim for an electricity outage?

FAQHow do I make a claim for an electricity outage?

If you have experienced a planned or unplanned electricity outage and need to make a compensation claim for loss or damage, visit the Western Power claims page. You can make claims for extended power outages (12 hours or more), customer damage, or non-notification of planned work (less than 72 hours’ notice of a planned outage).  If you need more details, get in contact with Western Power on 13 10 87 or visit their website. They are always happy to help.  Make a claim If you have experienced a planned or unplanned electricity outage and need to make a compensation claim for loss or damage, visit the Western Power claims page. You can make claims for extended power outages (12 hours or more), customer damage, or non-notification of planned work (less than 72 hours’ notice of a planned outage).  If you need more details, get in contact with Western Power on 13 10 87 or visit their website. They are always happy to help.  Make a claim

Careers

Careers

More than one million Western Australians rely on Synergy to make sure they have access to a reliable source of energy each day.

Direct Debit by Instalments

Direct Debit by Instalments

We want to help make it easier to manage your cash flow for your business. That's why we've added flexibility to our Direct Debit payment option so you can choose how often you pay your bill.

Track your usage

Track your usage

We've created a range of energy management tools in My Account so you can keep track of how much you're using to make it easier for you to understand your energy and reduce your bill.

Solar & battery

Solar & battery

If you’re looking for ways you could reduce your electricity costs or invest in renewable energy options, a solar PV system might be right for you. We’re here to help you make sense of solar.

Commercial solar

Commercial solar

The world is changing – and so are the energy needs of businesses. There’s never been a better time to explore renewable energy options, look to reduce your commercial carbon emissions or discover ways you could save on your electricity costs. WA’s intelligent energy future is here – and we’re here to help you make sense of solar options for businesses.

Energy management

Energy management

The first step to taking control of your energy usage is to figure out where your business' energy is being spent. We're here to help you with handy tools and tips to understand, manage and reduce your energy usage.

Around the business

Around the business

When it comes to making a real difference to your business bill, developing energy saving strategies will help you plan for success. Make it a team effort with your staff so everyone's involved in making a difference.

Payment arrangement

FormPayment arrangement

Set up an arrangement so you can pay off what's owing by regular instalments.

Bills & payments

Bills & payments

Take advantage of our most convenient ways to manage your energy use and pay your bill with fast online payment options, Direct Debit and and paperless billing.

Muja Workforce Transition Program

Muja Workforce Transition Program

Synergy has been a part of the Collie community for more than 50 years and our focus is on a supportive and just transition for our people as we prepare Muja and Collie power stations for retirement.

Pricing updates

Pricing updates

From time to time, the energy market is subject to regulatory price changes. We’ll make sure we give you advanced information about the changes, why they are changing, and how they affect your business.

What makes up the cost of my business bill?

FAQWhat makes up the cost of my business bill?

Ever wondered what makes up your electricity bill? Knowing what goes into your bill could help you understand how to better manage your energy use. Your power bill is made up of a combination of cost factors, including: How much electricity your business uses When you use electricity Government energy policies in WA and nationally Market conditions Ever wondered what makes up your electricity bill? Knowing what goes into your bill could help you understand how to better manage your energy use. Your power bill is made up of a combination of cost factors, including: How much electricity your business uses When you use electricity Government energy policies in WA and nationally Market conditions

Will I be disconnected if I can't afford to pay my bill?

FAQWill I be disconnected if I can't afford to pay my bill?

If you’re having trouble paying your bill: Apply for a payment arrangement that allows you to pay off what's owing over time by regular instalments. Just have a copy of your bill or My Account log in details handy to get started... Set up a payment arrangement If your circumstances change and you're unable to meet your payment plan, please call us on 13 13 53 as soon as possible . Together, we can find an appropriate payment solution to make it easier to manage your bills and avoid getting into debt. Learn more about Synergy’s Financial Hardship policy Other services and assistance that can help: Arrange for automatic deductions from your Centrelink payments via Centrepay Seek the assistance of a financial counsellor Claim all relevant concessions you’re eligible for e.g. pensioner rebates Check if you’re eligible to apply for the Government’s Hardship Utility Grant Scheme (HUGS) If you’re having trouble paying your bill: Apply for a payment arrangement that allows you to pay off what's owing over time by regular instalments. Just have a copy of your bill or My Account log in details handy to get started... Set up a payment arrangement If your circumstances change and you're unable to meet your payment plan, please call us on 13 13 53 as soon as possible . Together, we can find an appropriate payment solution to make it easier to manage your bills and avoid getting into debt. Learn more about Synergy’s Financial Hardship policy Other services and assistance that can help: Arrange for automatic deductions from your Centrelink payments via Centrepay Seek the assistance of a financial counsellor Claim all relevant concessions you’re eligible for e.g. pensioner rebates Check if you’re eligible to apply for the Government’s Hardship Utility Grant Scheme (HUGS)

Explore residential solar

Explore residential solar

Solar power and other energy innovations are changing the way we use, store and share electricity. If you’re considering solar for your home, we’re here to help you make sense of your options.

Solar Power

Solar Power

Australia is one of the sunniest countries in the world. So it makes sense that we should utilise as much energy from the sun as possible.

Monitor & forecast your demand

Monitor & forecast your demand

As WA’s most experienced energy provider, we offer a customised suite of reporting tools so you can make an informed view of your energy consumption across all sites and understand ways to keep control of your costs.

Solar connections & upgrades for your business

Solar connections & upgrades for your business

If you've decided to connect solar to your business, you'll first need to apply to us and then Western Power to get connected. Once installed, you then get to enjoy power generated from a renewable source, combined with a reduced business bill.

Advanced meters

Advanced meters

To make it easy to access your AMI data, we’ve added new features to My Account.

Synergy Demolition & Supply Abolishment Application Form

FormSynergy Demolition & Supply Abolishment Application Form

Before you can demolish a property, you need to have the meter and electricity cables leading into the property removed. Synergy can arrange this for you by sending what is known as a Supply Abolishment request to Western Power.

Distributed energy systems PDF upload

FormDistributed energy systems PDF upload

Apply to get your battery connected to the grid. We will then send your request to Western Power for approval and to arrange your battery connection.

Bills & payments

Bills & payments

Take advantage of our most convenient ways to manage your energy use and pay your bill with fast online payment options, Direct Debit and and paperless billing.

Switch to Paperless

FormSwitch to Paperless

Switch to paperless and save on paperwork and get your bills and other account notifications delivered straight to your inbox. Plus, we'll send you an SMS reminder whenever your bill is due to be paid.

Pay my bill

FormPay my bill

Pay your bill now in just a few clicks. Just have your credit or debit card and your latest bill handy. A small transaction fee will apply.

Payment Extension

FormPayment Extension

A payment extension just gives you a little more time to pay your bill before your next bill is due. All you need is a copy of your bill details handy to apply.

Forms

FormForms

Super quick access to the forms and tools that make managing your energy easier

Emergency Solar Management (ESM)

Emergency Solar Management (ESM)

To maintain the stability of the electricity system and support the continued installation of rooftop solar, the WA State Government introduced emergency solar management (ESM) – the capability to remotely turn off (and on again) all new and upgraded rooftop solar systems.

Changes to your electricity prices

Changes to your electricity prices

The State Government has recently approved price changes to selected residential and business electricity tariffs, effective from 1 July 2024.

Synergy's generation transformation

Synergy's generation transformation

The State Government has announced that Synergy’s Muja and Collie coal-fired power stations will be retired by 2030 - as the continued uptake of rooftop solar and renewables forces changes in the energy system.

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Synergy acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, water and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.