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How do I make a claim for an electricity outage?
If you have experienced a planned or unplanned electricity outage and need to make a compensation claim for loss or damage, visit the Western Power claims page. You can make claims for extended power outages (12 hours or more), customer damage, or non-notification of planned work (less than 72 hours’ notice of a planned outage). If you need more details, get in contact with Western Power on 13 10 87 or visit their website. They are always happy to help. Make a claim If you have experienced a planned or unplanned electricity outage and need to make a compensation claim for loss or damage, visit the Western Power claims page. You can make claims for extended power outages (12 hours or more), customer damage, or non-notification of planned work (less than 72 hours’ notice of a planned outage). If you need more details, get in contact with Western Power on 13 10 87 or visit their website. They are always happy to help. Make a claim
How to make the most of Synergy EV Add On
How to make the most of Synergy EV Add On
Explore residential solar batteries
We're here to help you make sense of your home solar battery options
How to make the most of Synergy Midday Saver (a TOU tariff plan)
How to make the most of Synergy Midday Saver (a TOU tariff plan)
Home battery costs, rebates and savings in WA
Making sense of your home solar battery options
How to make the most of your energy bill offset
How to make the most of your energy bill offset
What makes up the electricity generation mix in Western Australia?
What makes up the electricity generation mix in Western Australia?
Explore residential solar power
We’re here to help you make sense of solar for your home
Solar battery and EV
If you’re looking for ways you could reduce your electricity costs or invest in renewable energy options, a solar PV system might be right for you. We’re here to help you make sense of solar.
How to find EV charging stations in Perth and WA
How to find EV charging stations in Perth and WA
Track your usage
We've created a range of energy management tools in My Account so you can keep track of how much you're using to make it easier for you to understand your energy and reduce your bill.
Direct Debit by Instalments
We want to help make it easier to manage your cash flow for your business. That's why we've added flexibility to our Direct Debit payment option so you can choose how often you pay your bill.
Energy management
The first step to taking control of your energy usage is to figure out where your business' energy is being spent. We're here to help you with handy tools and tips to understand, manage and reduce your energy usage.
Payment arrangement
Set up an arrangement so you can pay off what's owing by regular instalments.
Commercial solar
The world is changing – and so are the energy needs of businesses. There’s never been a better time to explore renewable energy options, look to reduce your commercial carbon emissions or discover ways you could save on your electricity costs. WA’s intelligent energy future is here – and we’re here to help you make sense of solar options for businesses.
Around the business
When it comes to making a real difference to your business bill, developing energy saving strategies will help you plan for success. Make it a team effort with your staff so everyone's involved in making a difference.
Distributed energy systems PDF upload
Apply to get your battery connected to the grid. We will then send your request to Western Power for approval and to arrange your battery connection.
Electric vehicles for business: Is it time to make the switch?
Electric vehicles for business: Is it time to make the switch?
Bills & payments
Take advantage of our most convenient ways to manage your energy use and pay your bill with fast online payment options, Direct Debit and and paperless billing.
Muja Workforce Transition Program
Synergy has been a part of the Collie community for more than 50 years and our focus is on a supportive and just transition for our people as we prepare Muja and Collie power stations for retirement.
Pricing updates
From time to time, the energy market is subject to regulatory price changes. We’ll make sure we give you advanced information about the changes, why they are changing, and how they affect your business.
Deciding if solar power is right for your home
Consider the potential benefits of solar panels and do your homework to make the right choice.
How to make the most of Synergy My Account for your business
How to make the most of Synergy My Account for your business
Solar Power
Australia is one of the sunniest countries in the world. So it makes sense that we should utilise as much energy from the sun as possible.
What makes up the cost of my business bill?
Ever wondered what makes up your electricity bill? Knowing what goes into your bill could help you understand how to better manage your energy use. Your power bill is made up of a combination of cost factors, including: How much electricity your business uses When you use electricity Government energy policies in WA and nationally Market conditions Ever wondered what makes up your electricity bill? Knowing what goes into your bill could help you understand how to better manage your energy use. Your power bill is made up of a combination of cost factors, including: How much electricity your business uses When you use electricity Government energy policies in WA and nationally Market conditions
Will I be disconnected if I can't afford to pay my bill?
If you’re having trouble paying your bill: Apply for a payment arrangement that allows you to pay off what's owing over time by regular instalments. Just have a copy of your bill or My Account log in details handy to get started... Set up a payment arrangement If your circumstances change and you're unable to meet your payment plan, please call us on 13 13 53 as soon as possible . Together, we can find an appropriate payment solution to make it easier to manage your bills and avoid getting into debt. Learn more about Synergy’s Financial Hardship policy Other services and assistance that can help: Arrange for automatic deductions from your Centrelink payments via Centrepay Seek the assistance of a financial counsellor Claim all relevant concessions you’re eligible for e.g. pensioner rebates Check if you’re eligible to apply for the Government’s Hardship Utility Grant Scheme (HUGS) If you’re having trouble paying your bill: Apply for a payment arrangement that allows you to pay off what's owing over time by regular instalments. Just have a copy of your bill or My Account log in details handy to get started... Set up a payment arrangement If your circumstances change and you're unable to meet your payment plan, please call us on 13 13 53 as soon as possible . Together, we can find an appropriate payment solution to make it easier to manage your bills and avoid getting into debt. Learn more about Synergy’s Financial Hardship policy Other services and assistance that can help: Arrange for automatic deductions from your Centrelink payments via Centrepay Seek the assistance of a financial counsellor Claim all relevant concessions you’re eligible for e.g. pensioner rebates Check if you’re eligible to apply for the Government’s Hardship Utility Grant Scheme (HUGS)
Monitor & forecast your demand
As WA’s most experienced energy provider, we offer a customised suite of reporting tools so you can make an informed view of your energy consumption across all sites and understand ways to keep control of your costs.
Getting started with EV charging
Here's what you need to know about EV charging, at home and on the road
Website terms and conditions
Everything you need to know about our website terms of use
Your guide to buying an electric vehicle in WA
Here's how to choose an electric vehicle
Synergy Demolition & Supply Abolishment Application Form
Before you can demolish a property, you need to have the meter and electricity cables leading into the property removed. Synergy can arrange this for you by sending what is known as a Supply Abolishment request to Western Power.
Making the most of your solar investment
Tap into the potential benefits of solar and get the most out of solar panels with these tips
Having a baby? These tiny tips could make a big difference at your place
Having a baby? These tips could help
Maximising your solar investment
The latest energy insights to help you get the most from your solar PV system.
Consider these easy energy saving tips for the school holidays
Consider these easy energy saving tips for the school holidays
Community Engagement
WA’s energy future is for everyone
Solar system sizes
Solar system sizes
Solar connections & upgrades for your business
If you've decided to connect solar to your business, you'll first need to apply to us and then Western Power to get connected. Once installed, you then get to enjoy power generated from a renewable source, combined with a reduced business bill.
Energy savings for the long weekend
Energy savings for the long weekend
Advanced meters
To make it easy to access your AMI data, we’ve added new features to My Account.
Electricity Bill Calculator
Common myths about solar power and the truth behind them
Common myths about solar power and the truth behind them
Kwinana Battery Energy Storage System 2
Boosting battery power across the SWIS.
Is solar right for my business?
Bills & payments
Take advantage of our most convenient ways to manage your energy use and pay your bill with fast online payment options, Direct Debit and and paperless billing.
Getting started with EV charging
Getting started with EV charging
Payment confirmation
Switch to Paperless
Switch to paperless and save on paperwork and get your bills and other account notifications delivered straight to your inbox. Plus, we'll send you an SMS reminder whenever your bill is due to be paid.
Pay my bill
Pay your bill now in just a few clicks. Just have your credit or debit card and your latest bill handy. A small transaction fee will apply.
Payment Extension
A payment extension just gives you a little more time to pay your bill before your next bill is due. All you need is a copy of your bill details handy to apply.