How do I make a claim for an electricity outage?

If you have experienced a planned or unplanned electricity outage and need to make a compensation claim for loss or damage, visit the Western Power claims page. You can make claims for extended power outages (12 hours or more), customer damage, or non-notification of planned work (less than 72 hours’ notice of a planned outage). 

If you need more details, get in contact with Western Power on 13 10 87 or visit their website. They are always happy to help. 

Make a claim

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Synergy acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, water and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.