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Which payment options do not incur transaction fees or payment surcharges?
We offer the following payment options which do not occur transaction fees or a payment surcharge: Payment through My Account from your bank account Direct Debit* from your bank account Using BPAY View and paying directly from your bank account^ Online from your bank account using Synergy's 'Pay My Bill' form In person at Australia Post if you are an eligible concession card holder, a residential customer who is 65 years of age or older or you are currently considered by Synergy to be experiencing financial hardship * Direct Debit Service Agreement terms and conditions apply. ^ Your financial institution's BPAY View terms and conditions apply. Contact your financial institution for more information. We offer the following payment options which do not occur transaction fees or a payment surcharge: Payment through My Account from your bank account Direct Debit* from your bank account Using BPAY View and paying directly from your bank account^ Online from your bank account using Synergy's 'Pay My Bill' form In person at Australia Post if you are an eligible concession card holder, a residential customer who is 65 years of age or older or you are currently considered by Synergy to be experiencing financial hardship * Direct Debit Service Agreement terms and conditions apply. ^ Your financial institution's BPAY View terms and conditions apply. Contact your financial institution for more information.
Am I eligible for DEBS?
DEBS is available to eligible households, schools, educational institutions and not-for-profits in WA who: Are looking to install a new eligible renewable or distributed energy system; Are looking to upgrade their existing renewable or distributed energy system; Are moving into a property with an existing renewable or distributed energy system on or after 06 November; or Are an existing REBS customer who want to switch to DEBS. Eligibility criteria are set out in the DEBS Terms and Conditions. DEBS is available to eligible households, schools, educational institutions and not-for-profits in WA who: Are looking to install a new eligible renewable or distributed energy system; Are looking to upgrade their existing renewable or distributed energy system; Are moving into a property with an existing renewable or distributed energy system on or after 06 November; or Are an existing REBS customer who want to switch to DEBS. Eligibility criteria are set out in the DEBS Terms and Conditions.
How do I add a new Synergy account to Synergy My Account?
To understand how to add a new Synergy account to your Synergy My Account with step by step instructions, please click read more To understand how to add a new Synergy account to your Synergy My Account with step by step instructions, please click read more
Why do I still need to pay for electricity with solar connected?
You pay to be connected to the network and only pay for electricity when your panels aren't producing enough energy to power your home. You pay to be connected to the network and only pay for electricity when your panels aren't producing enough energy to power your home.
How can I keep track of my usage?
No matter the season, there's always something that will be affecting your power and gas usage. Whether it's heaters in winter or air conditioning in the warmer months, it can be difficult to work it exactly how much of an affect these appliances have on your bill. With a couple of the tools Synergy provides, it's a easy for any household to track their energy usage and lower their bill with smarter consumption. No matter the season, there's always something that will be affecting your power and gas usage. Whether it's heaters in winter or air conditioning in the warmer months, it can be difficult to work it exactly how much of an affect these appliances have on your bill. With a couple of the tools Synergy provides, it's a easy for any household to track their energy usage and lower their bill with smarter consumption.
Is my payment number the same as my account number?
No, your account number is unique to your account and is the 8-12 digit number located top right of your bill (on the front). Your payment number is the 10 digit number located on the bottom right, below the dotted line, on the front of your bill. You can use this payment number when conveniently paying your bill online using a credit or debit card No, your account number is unique to your account and is the 8-12 digit number located top right of your bill (on the front). Your payment number is the 10 digit number located on the bottom right, below the dotted line, on the front of your bill. You can use this payment number when conveniently paying your bill online using a credit or debit card
How do I organise a meter for my building site?
Building is a fun yet exhaustive process. Whether you need to get a temporary or permanent supply to your site, this is a good place to start. Building is a fun yet exhaustive process. Whether you need to get a temporary or permanent supply to your site, this is a good place to start.
What information do I need to get a quote?
Call 1800 730 265 today or request a call back to discuss the best plan for your business – we’re here to help. Call 1800 730 265 today or request a call back to discuss the best plan for your business – we’re here to help.
What should I do if I can't afford to pay when my payment extension is due?
If you’ve put a payment extension plan in place with us but you’re still finding it difficult to pay call us on 13 13 53. Together, we'll help find an appropriate payment solution - just have your Synergy account number handy (you'll find this in the top left hand corner of your bill). At Synergy, we want to support you through difficult times. And we understand that sometimes, it's difficult to pay bills on time. That's why we've developed the Keeping Connected program - a service designed to help you: Manage your electricity bills Avoid long term debt Keep your electricity connected. If you’ve put a payment extension plan in place with us but you’re still finding it difficult to pay call us on 13 13 53. Together, we'll help find an appropriate payment solution - just have your Synergy account number handy (you'll find this in the top left hand corner of your bill). At Synergy, we want to support you through difficult times. And we understand that sometimes, it's difficult to pay bills on time. That's why we've developed the Keeping Connected program - a service designed to help you: Manage your electricity bills Avoid long term debt Keep your electricity connected.