Payment options

Paying your Synergy energy bill has never been easier. There's a wide range of payment methods to suit your needs – including the convenience of online payment through My Account.

Pay with a Credit or Debit Card Pay with My Account Set and Forget with Direct Debit Payment extension

Pay with a Debit
or Credit Card


Pay with
My Account


Set and forget
with Direct Debit


Request a
payment extension



 

Online credit card payment

You can make secure online payments using your credit card from this website. Paying your bill online can save you time, paperwork, and allows you to pay at whatever time of the day suits you.

We accept credit card payments by Visa, MasterCard, and American Express. A transaction fee of 0.53% incl. GST will apply for Visa/MasterCard credit cards or debit cards. American Express credit cards will incur a transaction fee of 1.68% incl. GST. These prices are correct at 1 July 2015 and are subject to change. Other fees and charges may apply.

For more information on the transaction fee, please visit the Fees - Credit & Debit cards page.

Read about the Direct Debit below, for set-and-forget convenience. BPAY® and BPAY View® are other online payment methods that are available, and can be accessed via your financial institution's internet banking website.

Make an online credit card payment here.

Direct debit

Direct debit is a convenient, hassle-free way to pay your Synergy bills through My Account. If you choose to register for direct debit, the Total Due amount on your Synergy bill will be automatically deducted from your credit card or bank account on the due date – so your bills are paid on time, every time.

To apply for direct debit, you will first need to login or register for My Account.

As per the Direct Debit Terms and Conditions, we are currently investigating options to provide you with more ways to pay by direct debit. Download a copy of the Direct Debit Service Agreement for the Terms and Conditions.

Things you should know regarding direct debit

Please note any outstanding amount you owe us will be deducted within 24 hours of establishing your direct debit. Please contact us on 13 13 53 if you wish to confirm whether you have any historical debt and the basis of the historical debt prior to establishing the direct debit.



Request a payment extension

If you're struggling to pay your bill on time then you can request a bit more time to pay. It only takes a few minutes to complete - just check the following before you begin:

  • Have your Synergy account number handy - you'll find this in the top left hand corner of you bill
  • If you have a Direct Debit plan - please cancel this first via My Account - you can set this up again, once the payment has been made
  • If you already have a payment arrangement set up - please call us on 13 13 53 to discuss your options

If you're suffering from financial hardship -we can find an appropriate payment solution to make it easier to manage your bills and avoid getting into debt. Call us on 13 13 53 to discuss your options.

BPAY®

You can access the BPAY online payment method through your own bank or financial institution's website, using internet banking. To pay by BPAY®, you'll need to enter the biller code and payment reference number on your Synergy bill, shown near the BPAY® logo.

You can register for internet banking by contacting your bank or financial institution.

*If you have recently received a message on your bill regarding using an incorrect BPay payment number, please refer to our BPay Exception FAQs.

BPAY View

With BPAY View you can view and pay bills from your nominated bank account, through your financial institution's website. Once you've registered for BPAY View, you won't be sent paper bills by post. Instead, you'll receive an email letting you know there's a new bill waiting to be viewed.

Visit your financial institution's website to find out more information and register for BPAY View.

Over the phone by credit card

To make a payment over the phone, call 1300 650 900.

You'll need:

  • Your credit card number 
  • The card expiry date 
  • Your bill payment number, as shown on your Synergy bill.

We accept MasterCard, Visa, and American Express credit card payments over the phone. A transaction fee of 0.53% incl. GST will apply for Visa/MasterCard credit cards or debit cards. American Express credit cards will incur a transaction fee of 1.68% incl. GST.

The above prices are correct at 1 July 2015 and are subject to change. Other fees and charges may apply.

Mail

You can pay your bill by posting us a cheque or money order. Make sure you tear off and include the payment slip on your Synergy bill, so we can record your payment.

Please make your payment out to 'Synergy', and address your envelope to:
Synergy
GPO Box U1913
Perth WA 6845

Cheque acceptance is subject to being met on first presentation.

Centrepay

If you're a home energy user receiving Centrelink payments, the hassle-free Centrepay payment option is available to you.

It's a free service that pays your bill automatically out of your Centrelink payments. Unlike a regular energy bill, you won't have to worry about paying a large amount every two months. Instead, your bill is paid from your Centrelink payments in small, regular amounts that make it easier to manage.

The Synergy Centrepay Reference number is 555 015 042S.

For more information about Centrepay, call Centrelink on 13 12 02.

In person

If you'd prefer to pay in person, simply take your bill into any Australia Post Office or one of their agencies. You can choose to pay by cash, cheque or debit card over the counter.

Ways to help you manage your payments

Synergy understands it can be difficult to budget for higher electricity bills at certain times of the year (i.e. summer cooling and winter heating).

Here are some tips on how you can smooth out your electricity bills.

icons: graphs

View My Account

icon_tree

Sign up for paperless billing

Convenient and secure, and never misplace another bill again.