Payment options

Paying your Synergy energy bill has never been easier. There’s a wide range of payment methods to suit your needs – including the convenience of online payment through My Account.

Pay with a Credit or Debit Card

Pay with My Account

Set and Forget with Direct Debit

Pay with a Debit
or Credit Card

Pay with
MyAccount

Set and forget
with Direct Debit


 

Online credit card payment

You can make secure online payments using your credit card from this website. Paying your bill online can save you time, paperwork, and allows you to pay at whatever time of the day suits you.

We accept credit card payments by Visa, MasterCard, and American Express. A transaction fee of 0.53% incl. GST will apply for Visa/MasterCard credit cards or debit cards. American Express credit cards will incur a transaction fee of 1.54% incl. GST. For more information on the transaction fee, please visit the Fees - Credit & Debit cards page.

Read about the Direct Debit below, for set-and-forget convenience. BPAY® and BPAY View® are other online payment methods that are available, and can be accessed via your financial institution's internet banking website.

Make an online credit card payment here.

Direct debit

Direct debit is a convenient, hassle-free way to pay your energy bills through My Account. If you choose to register for direct debit, the exact amount of your power bill is automatically deducted from your credit card or bank account on the due date – so your bills are paid on time, every time.

Apply for direct debit now. To apply online you will first have to register for My Account.

Download a copy of our Direct Debit Service Agreement for Terms and Conditions.

Things you should know regarding direct debit

Please note any outstanding amount you owe us will be deducted within 24 hours of establishing your direct debit. Please contact us on 13 13 53 if you wish to confirm whether you have any historical debt and the basis of the historical debt prior to establishing the direct debit.



BPAY®

You can access the BPAY online payment method through your own bank or financial institution's website, using internet banking. To pay by BPAY®, you’ll need to enter the biller code and payment reference number on your Synergy bill, shown near the BPAY® logo.

You can register for internet banking by contacting your bank or financial institution.

*If you have recently received a message on your bill regarding using an incorrect BPay payment number, please refer to our BPay Exception FAQs.

BPAY View

With BPAY View you can view and pay bills from your nominated bank account, through your financial institution’s website. Once you’ve registered for BPAY View, you won’t be sent paper bills by post. Instead, you’ll receive an email letting you know there’s a new bill waiting to be viewed.

Visit your financial institution’s website to find out more information and register for BPAY View.

Over the phone by credit card

To make a payment over the phone, call 1300 650 900.

You’ll need:

  • Your credit card number 
  • The card expiry date 
  • Your bill payment number, as shown on your Synergy bill.

We accept MasterCard, Visa, and American Express credit card payments over the phone. A transaction fee of 0.53% incl. GST will apply for Visa/MasterCard credit cards or debit cards. American Express credit cards will incur a transaction fee of 1.54% incl. GST. 

If you are a holder of a Veterans Affairs Gold Card (War Widow, Dependent, Totally and Permanently Incapacitated) and/or Seniors Card and you have registered your concession card with us, you do not have to pay the transaction fee.

Mail

You can pay your bill by posting us a cheque or money order. Make sure you tear off and include the payment slip on your Synergy bill, so we can record your payment.

Please make your payment out to ‘Synergy’, and address your envelope to:
Synergy
GPO Box U1913
Perth WA 6845

Cheque acceptance is subject to being met on first presentation.

Centrepay

If you’re a home energy user receiving Centrelink payments, the hassle-free Centrepay payment option is available to you.

It’s a free service that pays your bill automatically out of your Centrelink payments. Unlike a regular energy bill, you won’t have to worry about paying a large amount every two months. Instead, your bill is paid from your Centrelink payments in small, regular amounts that make it easier to manage.

The Synergy Centrepay Reference number is 555 015 042S.

For more information about Centrepay, call Centrelink on 13 12 02.

In person

If you’d prefer to pay in person, simply take your bill into any Australia Post Office or one of their agencies. You can choose to pay by cash, cheque or debit card over the counter.

Ways to help you manage your payments

Synergy understands it can be difficult to budget for higher electricity bills at certain times of the year (i.e. summer cooling and winter heating).

Here are some tips on how you can smooth out your electricity bills:

Spreading your payments out evenly over a year

For starters, you may want to make more frequent payments towards your Synergy bill. Making a regular payment is easy using your cheque, savings or credit card accounts (but make sure you also consider the cost of any interest and charges you might have to pay to your financial institution – e.g. take into account transaction card fees, costs if you overdraw or run up a credit card debt).

All you need to do is decide on an amount you can afford to pay into your Synergy account (see below) and then pay that same amount on a weekly, fortnightly or monthly basis.

The minimum payment in advance that Synergy must accept is $20, or other such amount if you are a residential customer experiencing payment difficulties or financial hardship as determined under the Code of Conduct.

Each time you put money into your Synergy account, we deduct that amount off your current debt and before you know it, you may even end up in credit (in which case we will apply the credit to paying off future charges on your account, unless you ask us for a refund before the credit is used up by those charges). Synergy does not credit you with any interest on amounts paid in advance.

Working out how much to pay

When seeking to average out your bill payments over the year, we recommend you consider your previous consumption history, current energy usage, seasonality (typically most consumption occurs in summer and winter), fixed charges (such as the supply charge), expected future usage and the most up-to-date pricing information available (bearing in mind that electricity prices normally increase annually, effective 1 July). Using the recommended calculation below, can assist you in making regular fortnightly or monthly payments towards your future Synergy bill, making managing your bills easier.

Recommended calculation

If you would like to spread your payments evenly and pay monthly, simply take your annual consumption ($ value) and divide by 12. Or if you prefer to pay fortnightly, divide your annual consumption ($ value) by 26. You can locate*** up to 15 months past billing history on-line if you sign up to our My Account service. 

When deciding what you can afford to pay, make sure you also consider the cost of any interest and charges you might have to pay to your financial institution.

Always remember to factor in any changes you make in and around your home that will affect your power consumption, for example, if you install a new swimming pool or purchase new home appliances such as an air conditioning/heating unit.

If you are a My Account customer you can access your previous billing data. To sign up, visit synergy.net.au/MyAccount

How can I make these payments?

If you receive Centrelink* payments, you can elect to use Centrepay, a free direct bill-paying service offered to customers receiving Centrelink payments.

Through Centrepay, Synergy** customers can choose to pay their bills by having a regular amount deducted from their Centrelink payment, which assists with budgeting and keeps bills under control. Centrepay does not charge you to transfer the money from your Centrelink payment and the service is voluntary. Customers can stop or vary the deduction at any time.

You can also make regular advance payments to your electricity bill by manually making regular BPay payments through your bank.

* For more information on Centrepay, call or visit your nearest Centrelink office.
** Synergy's minimum fortnightly deduction requirement is $20 per fortnight for Centrepay payments.
*** If you are a non-contestable customer (i.e. a customer who cannot choose their retailer) and you request 24 months (or less) of billing data no more than once a year, we will provide that billing data to you at no cost.

Payment difficulties

We’re here to help you during tough times. If you’re having problems paying your energy bill on time, please contact us as soon as possible on 13 13 53. We’ll work out a payment solution with you, and help to keep your power connected.

You can also refer to our Financial Hardship Policy, effective from 1 January 2013. 

Over the counter service is no longer available, if you have any questions or need assistance please call us on 13 13 53.

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