Bills & payments
Use My Account to pay faster
Save time by paying in My Account using your securely saved credit or debit card details. A small transaction fee applies for credit and debit card payments. If you prefer to avoid transaction fees, you can pay your bill in My Account using a one-time bank payment instead.
If you’re going to pay your bill in one payment but just need a bit more time, apply for a one-off payment extension.Apply for a payment extension
If you’d like to pay your bill off in smaller payments over time, you can apply to set up a payment arrangement, with no added fees or interest.Set up a payment arrangement
Understanding my bill
The bills we send out have a fair bit of important information on them, while most of it is pretty straightforward; there are some things that may need a little more explanation.Read more
Set and forget with Direct Debit
When you set up Direct Debit, we’ll automatically debit the bill amount from your bank account, or your credit or debit card whenever the payment is due, so you don’t have to worry about it. A small transaction fee only applies to credit or debit cards - bank accounts are fee-free.
Switch to Paperless with SMS reminders
Save on paperwork and get your bills and other account notifications delivered straight to your inbox.
Plus, we'll send you an SMS reminder whenever your bill is due to be paid.
Will I still receive a bill if I switch to Paperless?
Definitely. We'll just deliver your bill and any account notifications to your inbox instead. It's still the same bill - just with less trees involved and more convenient ways to open, print, file or share. If you need to switch back, you can!
Where can I find my payment number?
You'll find this at the bottom right of your bill (that's the 10 digit number on the first page just below the dotted line).