Bills & payments
Pay your bill now in just a few clicks
Just have your credit or debit card and your latest bill handy. A small transaction fee will apply.
Set and forget with Direct Debit
When you set up Direct Debit, we’ll automatically debit the bill amount from your bank account, or your credit or debit card whenever the payment is due, so you don’t have to worry about it. A small transaction fee only applies to credit or debit cards - bank accounts are fee-free.
Use My Account to pay faster
Save time by paying in My Account using your securely saved credit or debit card details. A small transaction fee applies for credit and debit card payments. If you prefer to avoid transaction fees, you can pay your bill in My Account using a one-time bank payment instead.
Payment extension
If you’re going to pay your bill in one payment but just need a bit more time, apply for a one-off payment extension.
Apply for a payment extensionPayment arrangement
If you’d like to pay your bill off in smaller payments over time, you can apply to set up a payment arrangement, with no added fees or interest.
Set up a payment arrangementUnderstanding my bill
The bills we send out have a fair bit of important information on them, while most of it is pretty straightforward; there are some things that may need a little more explanation.
Read moreWhy is my bill so high?
If your bill seems higher than normal, or you'd like it to be lower, here are some things to consider.
Read more
Switch to Paperless with SMS reminders
Save on paperwork and get your bills and other account notifications delivered straight to your inbox.
Plus, we'll send you an SMS reminder whenever your bill is due to be paid.
FAQ
Will I still receive a bill if I switch to Paperless?
Yes. You’ll receive your bill by email (as a PDF attachment) instead of by post.
Your Synergy bill will look the same, but you’ll receive it electronically. You can choose to save, print or share your bill. Paperless billing allows you to manage your bill without paper (unless you choose to print it yourself) and keep your bills together online, through My Account.
In the future, if you decide to switch back to receiving your bill in the mail, you can do this – but please note a paper-based billing fee may apply. We’ll ask for feedback on why you’d like to switch back, to help improve our services.
FAQ
Where can I find my payment number?
You'll find this at the bottom right of your bill (that's the 10 digit number on the first page just below the dotted line).
Chris and Ernie have combined Paperless Billing, Direct Debit and My Account to make life easier. Find out how this helps them access all of the information they need quickly and easily.
