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Why does Synergy charge a paper bill fee?
Synergy incurs costs each time a paper bill is sent to a customer. We try to keep these costs as low as possible as they are passed onto customers unless you’re exempt. Customers can avoid this fee by switching to paperless billing. You are exempt from the paper bill fee if you are; An eligible concession card holder A residential customer aged 65 years and over Currently identified as being in hardship Synergy incurs costs each time a paper bill is sent to a customer. We try to keep these costs as low as possible as they are passed onto customers unless you’re exempt. Customers can avoid this fee by switching to paperless billing. You are exempt from the paper bill fee if you are; An eligible concession card holder A residential customer aged 65 years and over Currently identified as being in hardship
How can Synergy help me manage my bill?
Sometimes changes in your household, community and even global events can have an impact on your electricity use, your situation, and your income. We’re here to help make sure no one is left behind. Whether you need more time to pay your bill or you need some tips that could help reduce your bill, we’re here to provide the support you need. For more information how Synergy is helping our customers, visit synergy.net.au/billhelp Sometimes changes in your household, community and even global events can have an impact on your electricity use, your situation, and your income. We’re here to help make sure no one is left behind. Whether you need more time to pay your bill or you need some tips that could help reduce your bill, we’re here to provide the support you need. For more information how Synergy is helping our customers, visit synergy.net.au/billhelp
How do I calculate my appliance electricity costs?
With home appliances making up over 35% of your household electricity bills in WA, find out which of your home appliances are costing you in electricity. Use our appliance running cost calculator to see the average estimated cost in your electricity bill and learn ways on how to reduce your bill. Other factors that can affect your appliance electricity costs include the make, model, age and efficiency of the appliance, appliance settings and how it is used by you. With home appliances making up over 35% of your household electricity bills in WA, find out which of your home appliances are costing you in electricity. Use our appliance running cost calculator to see the average estimated cost in your electricity bill and learn ways on how to reduce your bill. Other factors that can affect your appliance electricity costs include the make, model, age and efficiency of the appliance, appliance settings and how it is used by you.
How much does electricity cost?
Based on the standard A1 electricity tariff for residential properties, Synergy charges one flat rate applied to all units (kWH) of electricity used. The supply and usage fees below are set by the Government and are current as of July 2024. • Supply charge – 113.2200 cents per day • Supply charge: additional homes – 45.0158 cents per day • Electricity charge – 31.5823 cents per unit Effective 1 July 2024. Prices are subject to change from time to time and other fees and charges may also apply. Prices listed include GST unless otherwise stated. By law we calculate our prices to four decimal places. Electricity is charged by the 'unit'. A 'unit' is one kilowatt-hour (kWh). Based on the standard A1 electricity tariff for residential properties, Synergy charges one flat rate applied to all units (kWH) of electricity used. The supply and usage fees below are set by the Government and are current as of July 2024. • Supply charge – 113.2200 cents per day • Supply charge: additional homes – 45.0158 cents per day • Electricity charge – 31.5823 cents per unit Effective 1 July 2024. Prices are subject to change from time to time and other fees and charges may also apply. Prices listed include GST unless otherwise stated. By law we calculate our prices to four decimal places. Electricity is charged by the 'unit'. A 'unit' is one kilowatt-hour (kWh).
Why is my bill late?
To enable timely and accurate billing, Synergy must receive the correct metering data from the meter at your property from the network provider. On occasion the provision of this data may be delayed for a number of reasons including but not limited to metering delays through the network provider, a meter change on the property, a product change on the Synergy account or metering data validation issues. Recently, due to technical issues, the network operator has been unable to provide us with metering data for some accounts since the meters were last read. As a result, we’ve been unable to issue bills to impacted accounts for recent electricity consumption as per our standard 60-day billing cycle. This means that bills for impacted accounts will cover a longer period of time than usual. Synergy is working closely with the network operator to assist and resolve the technical issue as a priority and we will issue bills for impacted accounts as soon as possible. To enable timely and accurate billing, Synergy must receive the correct metering data from the meter at your property from the network provider. On occasion the provision of this data may be delayed for a number of reasons including but not limited to metering delays through the network provider, a meter change on the property, a product change on the Synergy account or metering data validation issues. Recently, due to technical issues, the network operator has been unable to provide us with metering data for some accounts since the meters were last read. As a result, we’ve been unable to issue bills to impacted accounts for recent electricity consumption as per our standard 60-day billing cycle. This means that bills for impacted accounts will cover a longer period of time than usual. Synergy is working closely with the network operator to assist and resolve the technical issue as a priority and we will issue bills for impacted accounts as soon as possible.
Can I cancel Paperless at any time?
Yes. My Account makes it easy for you to switch between paper and paperless at any time. Just select Paperless from the right hand menu to cancel this service in less than three clicks. We’ll also ask why you’re cancelling Paperless along the way to help us continue to make our services even better. Register for My Account Yes. My Account makes it easy for you to switch between paper and paperless at any time. Just select Paperless from the right hand menu to cancel this service in less than three clicks. We’ll also ask why you’re cancelling Paperless along the way to help us continue to make our services even better. Register for My Account
Top 10 tips for electricity safety at home
Because we use it every day, it’s so easy to forget how dangerous electricity can be. Our message is to always put safety first, and respect electricity. Here's our recommended tips for keeping safe around electricity at home. Because we use it every day, it’s so easy to forget how dangerous electricity can be. Our message is to always put safety first, and respect electricity. Here's our recommended tips for keeping safe around electricity at home.
Who should be the account holder of a temporary supply?
Whenever a property has a power supply, there must be an account holder who is responsible for paying the account. The account holder is usually the property owner, but if you only need power temporarily, the builder or electrician can be the account holder.This way, the tradesperson will be billed for any power used during construction. If you’re not sure who should be responsible, check your building contract for details. Whenever a property has a power supply, there must be an account holder who is responsible for paying the account. The account holder is usually the property owner, but if you only need power temporarily, the builder or electrician can be the account holder.This way, the tradesperson will be billed for any power used during construction. If you’re not sure who should be responsible, check your building contract for details.
Energy
You know what energy is – you might feel like you have more of it after that chocolate bar at 3pm. Scientifically speaking, energy is the ability to do work or produce a change over time. It’s expressed in kilowatt hours (kWh). You know what energy is – you might feel like you have more of it after that chocolate bar at 3pm. Scientifically speaking, energy is the ability to do work or produce a change over time. It’s expressed in kilowatt hours (kWh).
Cycle life
Cycle life has nothing to do with cyclists wearing lycra and drinking lattes at your local café (although keep up the great work if you are one!). Cycle life is the number of charge/discharge cycles a battery can achieve prior to reaching end of its design life which is usually when its capacity is significantly reduced. Cycle life has nothing to do with cyclists wearing lycra and drinking lattes at your local café (although keep up the great work if you are one!). Cycle life is the number of charge/discharge cycles a battery can achieve prior to reaching end of its design life which is usually when its capacity is significantly reduced.
What happens if I want to cancel my solar application?
We understand that there are times that our customers want to cancel a solar application, whether it be because you've changed your mind about installing solar or you've proceeded with a different installer. We understand that there are times that our customers want to cancel a solar application, whether it be because you've changed your mind about installing solar or you've proceeded with a different installer.
Why do I need to notify you when I upgrade my system?
If you want to upgrade the size of your existing system you’ll need to complete the Distributed Energy Systems application form. If you want to change the capacity of your inverter, you’ll also need approval from Western Power before making any changes. For REBS customers, if you upgrade your system you may no longer be eligible for REBS and will need to apply for DEBS. If you want to upgrade the size of your existing system you’ll need to complete the Distributed Energy Systems application form. If you want to change the capacity of your inverter, you’ll also need approval from Western Power before making any changes. For REBS customers, if you upgrade your system you may no longer be eligible for REBS and will need to apply for DEBS.
Is Synergy an accredited GreenPower supplier?
Yes. Synergy's Albany wind farm, a Bright Energy Investments joint venture and part of the Albany Grasmere Wind Farm, is an accredited energy supplier for the GreenPower program and is cutting Australia’s greenhouse gas emissions by 65,000 tonnes per annum. That's equal to taking nearly 15,000 cars from our roads for one year. Yes. Synergy's Albany wind farm, a Bright Energy Investments joint venture and part of the Albany Grasmere Wind Farm, is an accredited energy supplier for the GreenPower program and is cutting Australia’s greenhouse gas emissions by 65,000 tonnes per annum. That's equal to taking nearly 15,000 cars from our roads for one year.
What is a payment arrangement?
If you’re experiencing payment difficulties and finding it hard to pay your Synergy bill, we may be able to help you with an interest-free and fee-free instalment plan to help avoid disconnection. We will ensure any plan is fair and reasonable, by taking into account information about your capacity to pay and any debt owed to Synergy. This is known as a payment arrangement. With a payment arrangement in place, you could pay your Synergy bill and outstanding amounts off in smaller amounts over time, rather than all at once. It’s easy to apply for a payment arrangement online – you’ll just need a copy of your bill to get started. We’ll let you know if your payment arrangement application is successful at the end of the process and the details of the amounts and due dates for instalments. If you’re experiencing payment difficulties and finding it hard to pay your Synergy bill, we may be able to help you with an interest-free and fee-free instalment plan to help avoid disconnection. We will ensure any plan is fair and reasonable, by taking into account information about your capacity to pay and any debt owed to Synergy. This is known as a payment arrangement. With a payment arrangement in place, you could pay your Synergy bill and outstanding amounts off in smaller amounts over time, rather than all at once. It’s easy to apply for a payment arrangement online – you’ll just need a copy of your bill to get started. We’ll let you know if your payment arrangement application is successful at the end of the process and the details of the amounts and due dates for instalments.
What is an export limit and how does it work?
An export limit refers to the maximum amount of solar energy generated by a rooftop solar PV system, in excess to personal consumption, that is permitted to be exported to, or feed back into, the electricity grid. The purpose of export limiting is to help ensure that the grid remains stable and safe. For the solar PV system to be export limited, at installation a sensor is attached to the inverter that determines the amount of current being sent to the grid (an export limiter). The inverter converts solar energy into electricity. This solar generated electricity offsets consumption at the property first at the time of generation and then anything in excess is exported to the grid. The export limiter controls the amount that can be exported to the grid. The offset of solar generated electricity against your personal consumption will help to reduce your electricity costs as you are not drawing electricity directly from the grid. Export limits are set in accordance with Western Power’s Basic Embedded Generator Connection Technical Requirements. How to apply: An application to install or connect a solar PV system that cannot meet ESM requirements and is required to be subject to an export limit cannot be completed online. To apply, please complete the Distributed Energy Systems Application for renewable energy system with an inverter capacity of up to 30kW form. An export limit refers to the maximum amount of solar energy generated by a rooftop solar PV system, in excess to personal consumption, that is permitted to be exported to, or feed back into, the electricity grid. The purpose of export limiting is to help ensure that the grid remains stable and safe. For the solar PV system to be export limited, at installation a sensor is attached to the inverter that determines the amount of current being sent to the grid (an export limiter). The inverter converts solar energy into electricity. This solar generated electricity offsets consumption at the property first at the time of generation and then anything in excess is exported to the grid. The export limiter controls the amount that can be exported to the grid. The offset of solar generated electricity against your personal consumption will help to reduce your electricity costs as you are not drawing electricity directly from the grid. Export limits are set in accordance with Western Power’s Basic Embedded Generator Connection Technical Requirements. How to apply: An application to install or connect a solar PV system that cannot meet ESM requirements and is required to be subject to an export limit cannot be completed online. To apply, please complete the Distributed Energy Systems Application for renewable energy system with an inverter capacity of up to 30kW form.
How does Renewable Energy Buyback Scheme (REBS) affect my bill?
In a really good way! When the sun is shining bright, you'll harness the energy from the sun to power your home so you don't have to pay for any electricity during this time. Whenever your panels aren't producing enough energy to power your home, we'll supply the electricity to your home instead. So you'll only pay for the electricity we supply you. Plus, you'll also be doing your bit for the environment by reducing your carbon footprint. Any money earned for exporting energy back to the grid, will be displayed as a credit on your next bill. Once your credit reaches $75 or more... we'll deliver the money you've earned straight to your nominated bank account if you've registered for Automated REBS Payments. In a really good way! When the sun is shining bright, you'll harness the energy from the sun to power your home so you don't have to pay for any electricity during this time. Whenever your panels aren't producing enough energy to power your home, we'll supply the electricity to your home instead. So you'll only pay for the electricity we supply you. Plus, you'll also be doing your bit for the environment by reducing your carbon footprint. Any money earned for exporting energy back to the grid, will be displayed as a credit on your next bill. Once your credit reaches $75 or more... we'll deliver the money you've earned straight to your nominated bank account if you've registered for Automated REBS Payments.
Can I cancel my green energy contribution?
Yes, you can cancel your green energy at any time by updating your preferences in My Account. We'll backdate your cancellation or changes to the first day of the current billing period. No cancellation or change fees apply. Yes, you can cancel your green energy at any time by updating your preferences in My Account. We'll backdate your cancellation or changes to the first day of the current billing period. No cancellation or change fees apply.
Battery capacity
This is the amount of energy a battery is able to store and deliver in a single discharge. Battery capacity is usually measured in kilowatt hours (kWh) for home batteries. This is the amount of energy a battery is able to store and deliver in a single discharge. Battery capacity is usually measured in kilowatt hours (kWh) for home batteries.
Kilowatt (kW)
This is a unit that power is measured in. See the definition of power. This is a unit that power is measured in. See the definition of power.
Charge/discharge rate
This is the rate at which a battery can be charged and discharged. It’s a measurement of power and can be expressed in kilowatts(kW). The higher the charge rate, the faster your battery will be able to charge. The lower the discharge rate, the longer your battery will last but you’ll need to rely on the grid to support larger appliances. This is the rate at which a battery can be charged and discharged. It’s a measurement of power and can be expressed in kilowatts(kW). The higher the charge rate, the faster your battery will be able to charge. The lower the discharge rate, the longer your battery will last but you’ll need to rely on the grid to support larger appliances.