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The regulated tariffs are reviewed each year by the State Government and the price increases reflect the rising costs to generate and transport electricity, as well as the ongoing costs to maintain the electricity grid.    

At Synergy, we do our best to minimise the costs we can control and are always working on efficiencies to supply cleaner and more sustainable energy for our customers.

We know that times are tough for many Western Australians, which is why Synergy has a range of support services available to help customers manage their energy usage and pay their bills.  

For eligible customers, there are also concessions and State Government rebates available.

On 12 May 2022, the State Government announced that the DEBS buyback rate will change. The new buyback rates are:

  • Electricity net exported at peak times between 3pm and 9pm will earn 10c/kWh;
  • Electricity net exported at all other times will earn 2.50c/kWh.

These new DEBS buyback rates will be effective 1 July 2022.

Home business plans

Residential price changes

View the residential tariff changes from 1 July 2022 below. If you're unsure of what tariff you're on, grab a copy of your Synergy bill. On the back you'll find the tariff listed under the 'This bill' section. Our FAQs are here if you have any other queries.

Tariff

2021 Price inc. GST 2022 Price inc. GST
Home Plan (A1)
Supply charge 105.1400 cents per day  107.7685 cents per day 
Supply charge: additional homes^ 41.8017 cents per day 42.8467 cents per day
Electricity charge 29.3273 cents per unit
30.0605 cents per unit
Smart Home Plan
Supply charge 105.1400 cents per day 

107.7685 cents per day 

Everyday Off-peak electricity charge 15.3645 cents per unit 15.7486 cents per unit
Weekend shoulder electricity charge 29.2100 cents per unit 29.9402 cents per unit
Weekday shoulder electricity charge 29.2100 cents per unit 29.9402 cents per unit
Peak electricity charge 55.7734 cents per unit 57.1677 cents per unit
EV Home Plan
Supply charge 105.1400 cents per day 

107.7685 cents per day 

Standard home electricity charge 29.3273 cents per unit 30.0605 cents per unit
Everyday EV off peak electricity charge (more than 10 units per month) 20.4651 cents per unit 20.9767 cents per unit
Home Business Plan (K1)
Supply charge 185.5319 cents per day 190.1702 cents per day
Electricity charge - first 20 units per day 30.6376 cents per unit 31.4035 cents per unit
Electricity charge - next 20 - 1,650 units per day 28.8719 cents per unit 29.5937 cents per unit
Electricity charge - more than 1,650 units per day 32.5520 cents per unit  33.3658 cents per unit

Green Product Contribution 

(these charges are additional to the standard electricity price)

   
EasyGreen electricity charge 3.8937 cents per unit 5.4648 cents per unit
NaturalPower electricity charge 3.8937 cents per unit 5.4648 cents per unit
EarthFriendly electricity charge 0.6679 cents per unit 0.6459 cents per unit

 

 Electricity plans no longer offered

SmartPower (SM1)
Supply charge 105.1400 cents per day 107.7685 cents per day
Supply charge: additional homes 41.8017 cents per day 42.8467 cents per day

Electricity charge - Peak

Weekdays: 11am to 5pm (summer)
Weekdays: 7am to 11am (winter)
Weekdays: 5pm to 9pm (winter)
59.1287 cents per unit 60.607 cents per unit

Electricity charge - Weekday Shoulder

Weekdays: 11am to 5pm (winter)
Weekdays: 7am to 11am (summer)
Weekdays: 5pm to 9pm (summer)
29.5190 cents per unit 30.257 cents per unit

Electricity charge - Weekend Shoulder

Weekend: 7am to 9pm
24.4619 cents per unit 25.0735 cents per unit

Electricity charge - Off peak

Every day 9pm to 7am

15.3645 cents per unit

15.7486 cents per unit
Powershift (PS1)
Supply charge 105.1400 cents per day 107.7685 cents per day
 Supply charge: additional homes 41.8017 cents per day 42.8467 cents per day

Electricity charge - Peak

Weekdays: 7am to 2pm, 8pm to 10pm
Weekends: 7am to 10pm
27.6993 cents per unit 28.3918 cents per unit

Electricity charge - Off peak

All days 10pm to 7am 

14.1379 cents per unit 14.4914 cents per unit

Electricity charge - Super peak

Weekdays 2pm to 8pm

51.3679 cents per unit 52.6521 cents per unit
Hot Water Plan (B1)
Supply charge 22.1515 cents per day 22.7053 cents per day
Supply charge - additional homes^ 22.1515 cents per day   22.7053 cents per day  
Electricity charge 12.2374 cents per unit 12.5433  cents per unit

Business reporting

Business price changes

View the business tariff changes from 1 July 2022 below. If you're unsure of what tariff you're on, grab a copy of your Synergy bill. On the back you'll find the tariff listed under the 'This bill' section. Our FAQs are here if you have any other queries.

Tariff

2021 Price inc. GST 2022 Price inc. GST

Synergy Business Plan Fifty (L3) Tariff

Supply charge 190.6604 cents per day  184.8834 cents per day  
Electricity charge - First 1,650 units per day 38.7263 cents per unit 37.5529 cents per unit
Electricity charge - More than 1,650 units per day 32.8605 cents per unit 31.8648 cents per unit

Synergy Business Time of Use (R3) Tariff

Supply charge 370.8348 cents per day 366.343 cents per day
Electricity charge - Peak (8am - 10pm) 54.0913 cents per unit 53.4368 cents per unit
Electricity charge - Off peak (10pm - 8am weekdays and weekend- ex. public holidays) 16.2491 cents per unit 16.0525 cents per unit

Synergy Business Plan (L1) tariff

   
Supply charge 187.6982 cents per day 192.3907 cents per day
Electricity charge - First 1,650 units per day 29.2089 cents per unit 29.9391 cents per unit
Electricity charge - More than 1,650 units per day 32.9320 cents per unit 33.7553 cents per unit

Synergy Business Time of Use (R1) tariff

   
Supply charge 350.9800 cents per day 359.7545 cents per day
Electricity charge - Peak (8am- 10pm) 38.0661 cents per unit 39.0178 cents per unit
Electricity charge - Off peak (10pm - 8am weekdays and all weekend- ex. public holidays) 11.4198 cents per unit 11.7053 cents per unit

Synergy Charity Accommodation Plan (D1) tariff

   
Supply charge - cents per day first 5 beds 100.0744 cents per day 102.5718 cents per day
Supply charge - cents per day for each additional 5 beds 37.1009 cents per day 38.0284 cents per day
Electricity charge - cents per unit 25.4249 cents per day 26.0605 cents per day

Synergy Community Service Plan (C1) tariff

   
Supply charge 101.4553 cents per day 103.9965 cents per day
Electricity charge - First 20 units per day 23.7035 cents per unit 24.2961 cents per unit
Electricity charge - Next 20 - 1,650 units per day 25.2900 cents per unit 25.9223 cents per unit
Electricity charge - More than 1,650 units per day 24.1230 cents per unit 24.7261 cents per unit

Home Business Plan (K1)

   
Supply charge 185.5319 cents per day 190.1702 cents per day
Electricity charge - First 20 units per day 30.6376 cents per unit 31.4035 cents per unit
Electricity charge - Next 20 - 1,650 units per day 28.8719 cents per unit 29.5937 cents per unit
Electricity charge - More than 1,650 units per day 35.5520 cents per unit 33.3658 cents per unit

Out of contract (Anytime)

Supply charge 190.6604 cents per day  184.8834 cents per day  
Electricity charge - First 1,650 units per day 38.7263 cents per unit 37.5529 cents per unit
Electricity charge - More than 1,650 units per day 32.8605 cents per unit 31.8648 cents per unit

Out of contract (Time of use)

Supply charge 370.8348 cents per day 366.3429 cents per day
Electricity charge - Peak (8am - 10pm) 54.0913 cents per unit 53.4368 cents per unit
Electricity charge - Off peak (10pm - 8am weekdays and weekend- ex. public holidays) 16.2491 cents per unit 16.0525 cents per unit

 


   

Business reporting

Standard fees and charges changes

If you're moving to a new house, need a new connection or you’re changing your meter, there are some changes to our standard fees and charges related to managing your account.

Fees & charges 2021 Price inc. GST 2022 Price inc. GST
Account establishment fee (residential and business) $37.20 $35.40
Reconnection fee $31.10 $31.10
Demolition fee $484.00 $518.10
Meter reprogram fee $95.70
$96.50
Meter testing fee (refunded if meter is faulty) $336.15 $336.15
Overdue account notice fee (GST doesn't apply) $6.15 $6.15
Rejected payment/dishonour fee (payment made at Australia Post) $29.00 $29.00
Removal of a temporary supply fee $484.00 $518.10
Renewable Energy Buyback Scheme administration fee $21.90 $21.90
Special meter reading fee $27.90 $27.90
Meter upgrade fee $95.70 $96.50
Credit/debit card transaction fee - American Express 0.84% 0.84%
Credit card transaction fee - Mastercard 0.76% 0.73%
Debit card transaction fee - Mastercard 0.33% 0.31%
Credit card transaction fee - Visa 0.89% 0.89%
Debit card transaction fee - Visa 0.39% 0.38%
Cheque dishonour fee $2.55 $2.55
Direct debit dishonour fee $2.55 $2.55
Paper based bill fee $1.20 $1.20
Over the counter transaction fee $2.10 $2.10
Urgent Reconnection Fee $213.76 $189.00
Meter reconfiguration fee - remote
$34.00 $35.00
Special meter reading fee - remote
$17.60 $17.60

 

We're here to help you manage these changes

We're always working to support our customers, whatever circumstances they are in. To do this, we work closely with many organisations and consumer representatives from social services and the Energy Ombudsman, to financial and legal service providers.

Sometimes you might need a little extra time to pay your bill, or a payment arrangement to help you budget for unforeseen circumstances like chronic illness, loss of income or other personal reasons.

We also offer additional support to eligible customers through our Keeping Connected Program, and assist eligible customers with application for State Government's Hardship Utility Grant Scheme (HUGS). If you need help to get on top of your Synergy bill, please let us know. We're here to help you find the solution you need. 

To find out more follow the links below.

 

Check if you're eligible for hardship assistance

If you’re having difficulties paying your bill on time, it’s better to let us know. We have solutions to help make paying easier.

Learn more

Check if you're eligible for any concessions

If you hold a valid concession card, you could be eligible for a number of rebates that help reduce the cost of your energy bills.

Learn more

Reduce your bill

Discover how your major appliances impact your bill and how to make small changes for big results through our energy tool.

See if you could save

Here are WA’s most popular energy saving tips

Improving your energy efficiency doesn’t have to be difficult. It just takes one simple tip, and once you’ve done that, you can move on to another.

Learn more