Synergy Business Electricity

Find the right electricity plan for your business. Electricity plans are available if your business spends $13,500 p.a. or more on electricity. Find out more.

Getting connected to the grid

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Xmas Light Trail Competition 2019 – Decorators

Moving, demolishing or building

Moving, demolishing or building can be exciting, but it can also be quite stressful. Fortunately, managing your energy connections with Synergy is simple, whether you're moving out, moving in, building a new home or demolishing an existing one.

Electricity

Help and advice about electricity accounts and plans for your business.

Unmetered electricity supplies

If your organisation needs to power streetlights, traffic lights, signs, railway crossing boom gates, bus shelters and telephone boxes you'll need an unmetered supply tariff.

Where we've been

As Western Australia’s largest provider of gas and electricity to more than one million customers, Synergy has a long and proud history serving its customers and the community in which it operates.

Wholesale Business Unit

Following the merger of Synergy and Verve Energy on 1 January 2014, the Wholesale Business Unit (WBU) was established as a core element of Synergy.

Energy tips

Energy efficiency doesn’t have to be difficult, just start with one simple tip and then move on to another.

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Synergy Innaloo Energy Tool Kiosk Competition

Synergy Energy Tool Kiosk Competition

Bills

Help and advice about bills.

Commercial property council conference - win a $500 off your business energy account

International Women’s Day Competition Terms & Conditions

PowerBank Saver Plan Terms & Conditions

Project Symphony

A little energy could mean big things for WA.

Synergy Business Flexi

Sign up for the Synergy Business Flexi for 2 years and be rewarded with the best rate for your business. Learn more about this product.

Synergy Business Flexi Plus

Sign up for the Synergy Business Flexi Plus for 2 years and be rewarded with the best rate for your business. Learn more about this product.

Xmas Light Trail 2019 – Nominate Your Neighbour Competition

Synergy Rockingham Energy Tool Kiosk Competition

Synergy Energy Tool Kiosk Competition

Synergy Armadale Energy Tool Kiosk Competition

Synergy Energy Tool Kiosk Competition

Need help with your bill? We're here for you

Our people

Synergy’s executive leaders across eight key business units driving strategic initiatives, and a temporary transformation office, to drive efficiencies, strategic initiatives and change to meet our new corporate vision and organisational values.

Regulated Streetlight (Z) tariffs

Power your street lights

Bills

Help and advice about bills.

Distributed Energy Systems terms and conditions

Account Verification Form

Concessions

Help and advice about concessions.

Synergy Prize Draw to win a $100 Coles-Myer Gift Card

Synergy Prize Draw to win a $100 Coles-Myer Gift Card

APPA 2018 - Win $500 off your business energy account

Miscellaneous Unmetered Supplies

Community

At Synergy, being Greater, connected means more than generating and supplying electricity to our customers.

Register for life support

Some of the most important innovations energy has given us are medical machines that support life. We know that for some of our customers, keeping you connected is vital.

Hiring process

Why can’t I use my username and password to log in to My Account?

The security and privacy of our customers’ information is our highest priority and Synergy undertakes regular assessment and continuous improvement of our security measures, against best-practice industry standards.  We have introduced SMS and email authentication to enhance customer security and this is now a mandatory step each time you log into My Account.  You will no longer be able to log in with your username and password, instead you will need to provide your supply address (normally your home address) exactly as it appears on your Synergy bill and provide your phone number and/or email address to receive a one-time use code to log in to My Account.  The security and privacy of our customers’ information is our highest priority and Synergy undertakes regular assessment and continuous improvement of our security measures, against best-practice industry standards.  We have introduced SMS and email authentication to enhance customer security and this is now a mandatory step each time you log into My Account.  You will no longer be able to log in with your username and password, instead you will need to provide your supply address (normally your home address) exactly as it appears on your Synergy bill and provide your phone number and/or email address to receive a one-time use code to log in to My Account. 

Can I change the Synergy account holder’s name?

The Synergy account holder’s name may be changed to reflect a registered name change. If you are the account holder and you wish to update the account to reflect the change to your name, you will need to contact us on 13 13 53 to verify your identity and provide evidence of name change. The name change on the account will be effective from the date we process your request and previous bills will not be updated to reflect the change. The Synergy account holder’s name may be changed to reflect a registered name change. If you are the account holder and you wish to update the account to reflect the change to your name, you will need to contact us on 13 13 53 to verify your identity and provide evidence of name change. The name change on the account will be effective from the date we process your request and previous bills will not be updated to reflect the change.

I am a SmartPower customer, will my arrangement be affected if I want to sign up to green energy too?

You can sign-up to any of Synergy’s green energy options, whether it is NaturalPower® or EasyGreen®. But it means that the green energy premium will be added to all of the applicable SmartPower variable rates. You can sign-up to any of Synergy’s green energy options, whether it is NaturalPower® or EasyGreen®. But it means that the green energy premium will be added to all of the applicable SmartPower variable rates.

Can I cancel My Account?

Yes, just call us 13 13 53 or submit an enquiry with your cancellation request. If you’re moving home and plan to keep using My Account at your new address, you don’t have to cancel your My Account registration. All you need to do is add your new home to your My Account portal - just have a copy of the account number. If you want to remove an old account, log in to My Account and select 'Accounts' then ‘Remove Account’ and follow the prompts. How do I add a new Synergy account to Synergy My Account How do I remove a Synergy account from Synergy My Account Yes, just call us 13 13 53 or submit an enquiry with your cancellation request. If you’re moving home and plan to keep using My Account at your new address, you don’t have to cancel your My Account registration. All you need to do is add your new home to your My Account portal - just have a copy of the account number. If you want to remove an old account, log in to My Account and select 'Accounts' then ‘Remove Account’ and follow the prompts. How do I add a new Synergy account to Synergy My Account How do I remove a Synergy account from Synergy My Account

How much energy will my solar panels generate?

The more sun the better! Apart from the number of panels and invertor capacity of your system, there's a couple of other factors that can impact how much energy you produce. It all depends on how much sun the system can generate, as this will be more beneficial for your business than exporting excess energy to the grid. The more sun the better! Apart from the number of panels and invertor capacity of your system, there's a couple of other factors that can impact how much energy you produce. It all depends on how much sun the system can generate, as this will be more beneficial for your business than exporting excess energy to the grid.

How do I apply for new unmetered electricity supplies?

You will need to apply for new unmetered electricity supplies using the Unmetered Electricity Supplies application form. You will need to apply for new unmetered electricity supplies using the Unmetered Electricity Supplies application form.

Am I eligible for concessions?

Good news. If you have one of the following concession cards, then you may be eligible for a number of rebates that could assist you with paying your energy bills: Commonwealth Seniors Health Card Health Care Card Pensioner Concession Card Veterans' Affairs Gold Card Veterans' Affairs Pensioner Concession Card Learn more about the different rebates and concessions you may be eligible for Good news. If you have one of the following concession cards, then you may be eligible for a number of rebates that could assist you with paying your energy bills: Commonwealth Seniors Health Card Health Care Card Pensioner Concession Card Veterans' Affairs Gold Card Veterans' Affairs Pensioner Concession Card Learn more about the different rebates and concessions you may be eligible for

Am I notified of successful Direct Debit transactions?

No. This is because Direct Debit is a regular deduction so you won’t get notified or sent a receipt for these payments. It’s best to check your bank statement or you can log in to My Account and check the payment record under the tab 'Bills and Payments'. Payments we successfully receive may not be recorded in My Account until 24 hours after the payment is made. No. This is because Direct Debit is a regular deduction so you won’t get notified or sent a receipt for these payments. It’s best to check your bank statement or you can log in to My Account and check the payment record under the tab 'Bills and Payments'. Payments we successfully receive may not be recorded in My Account until 24 hours after the payment is made.

Can Synergy supply gas to my home as well?

Although the retail gas market is fully deregulated, the Government prevents Synergy from supplying gas to users who consume less than 180 gigajoules per annum. Although the retail gas market is fully deregulated, the Government prevents Synergy from supplying gas to users who consume less than 180 gigajoules per annum.

How are concessions paid?

Concessions will be applied as a credit to your Synergy bill to reduce the total amount you have to pay. Eligible concessions will be applied from the date the application was received and when Synergy has confirmed and approved your eligibility. Check if you're eligible to apply Concessions will be applied as a credit to your Synergy bill to reduce the total amount you have to pay. Eligible concessions will be applied from the date the application was received and when Synergy has confirmed and approved your eligibility. Check if you're eligible to apply

When is the money debited from my account, if paying by Direct Debit? 

The amount due will be debited from your bank account on; or shortly after the due date shown on your bill. It takes up to 2 days for this payment to reach your Synergy account. The amount due will be debited from your bank account on; or shortly after the due date shown on your bill. It takes up to 2 days for this payment to reach your Synergy account.

How much does it cost to submit a Freedom of Information request?

The rate of fees and charges are set under the FOI Act Regulations. Apart from the application fee for non-personal information, all charges are discretionary. The rate of fees and charges are set under the FOI Act Regulations. Apart from the application fee for non-personal information, all charges are discretionary.

Battery

This is an electrochemical device used to store energy for a range of uses – from noisy toys to energy to use in your home. The main purpose of a battery for your home is to store excess solar PV that’s generated by your solar system, so you can use that energy when there’s no sun to power your PV system. This is an electrochemical device used to store energy for a range of uses – from noisy toys to energy to use in your home. The main purpose of a battery for your home is to store excess solar PV that’s generated by your solar system, so you can use that energy when there’s no sun to power your PV system.

Total Energy Throughout

This is the amount of energy a battery is able to provide over its entire design life. It is calculated by multiplying the usable energy a battery system has by that batteries cycle life. This is an important factor to consider when comparing the upfront cost of different products as it will give a better indication of value for money. It is usually expressed in megawatt hours(MWh). One MWh is equal to 1000 KWh. Total energy throughput (MWh) = usable energy (kWh) x battery cycle life / 1000 This is the amount of energy a battery is able to provide over its entire design life. It is calculated by multiplying the usable energy a battery system has by that batteries cycle life. This is an important factor to consider when comparing the upfront cost of different products as it will give a better indication of value for money. It is usually expressed in megawatt hours(MWh). One MWh is equal to 1000 KWh. Total energy throughput (MWh) = usable energy (kWh) x battery cycle life / 1000

How do I switch from a tariff to a plan?

It’s simple! Call us on 1800 730 265 or request a call back and we'll call you back at a time that suits. We'll discuss your options and connect you to the right solution for your business.  It’s simple! Call us on 1800 730 265 or request a call back and we'll call you back at a time that suits. We'll discuss your options and connect you to the right solution for your business.