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Who do I contact if there are any issues with my SolarReturn system?

FAQYour homeHelp and adviceSolarReturn and batteryWho do I contact if there are any issues with my SolarReturn system?

While we only use the highest quality components in SolarReturn systems, we understand that things can sometimes go wrong. If you have any issues with your system, you have access to Synergy’s SolarReturn team and technical gurus.   Get us on 1800 453 021.

Where can I find my account number?

FAQYour businessHelp and adviceBillsWhere can I find my account number?

It's the 8-12 digit number, located top right of your bill (on the front page).

Will I be disconnected if I can't afford to pay my bill?

FAQYour businessHelp and advicePaymentsWill I be disconnected if I can't afford to pay my bill?

If you’re having trouble paying your bill: Call us on 13 13 54 - just have your Synergy account number handy (you'll find this in the top left hand corner of your bill) We can discuss giving you more time, or We’ll devise a manageable payment plan with you.

Do I have to be home when my meter is read?

FAQYour homeHelp and adviceElectricityDo I have to be home when my meter is read?

No. As long as the Western Power meter reader has access to your electricity meter, you don’t need to be home. If they're unable to enter your property or if your meter box is locked, then your consumption for that billing period may be estimated. If you need a key to be able to read your meter, then the meter box or gate needs to be fitted with a Western Power masterkey lock. You can purchase one of these from licensed locksmiths or security suppliers. Visit Western Power for more information about meter reading

How do I submit a Freedom of Information request?

FAQYour businessHelp and adviceFeedback and complaintsHow do I submit a Freedom of Information request?

The proclamation of the Freedom of Information Act 1992 (WA) on 1 November 1993 gives the community a legal right of access to documents held by all state and local government organisations. A document includes any record or part of a record, and any copy or reproduction. It therefore covers files, computer printouts, maps, plans, photographs, tape recordings, films, video tapes or electronically-stored information.

What are the terms and conditions for Direct Debit?

FAQYour homeHelp and advicePaymentsWhat are the terms and conditions for Direct Debit?

The current terms and conditions for Direct Debit can be found by downloading a copy of the Direct Debit Service Agreement 190KB

How many solar panels will I need for my business?

FAQYour businessHelp and adviceSolarReturn BusinessHow many solar panels will I need for my business?

Your business should use as much energy as the system can generate, as this will be more beneficial for your business than exporting excess energy to the grid.    

How do I switch from a tariff to a plan?

FAQYour businessHelp and adviceGasHow do I switch from a tariff to a plan?

It’s simple! Call us on 1800 730 265 or request a call back and we'll call you back at a time that suits. We'll discuss your options and connect you to the right solution for your business. 

Why do I need to notify you when I upgrade my system?

FAQYour businessHelp and adviceElectricityWhy do I need to notify you when I upgrade my system?

To upgrade the size of your existing solar panels you’ll need to complete the Renewable Energy Systems application form. If you want to change the capacity of your inverter, you’ll also need approval from Western Power before making any changes.

What if I do not have a time-of-use compatible meter?

FAQYour homeHelp and adviceMetersWhat if I do not have a time-of-use compatible meter?

Most recently built homes have a compatible meter that can be re-programmed to suit a time-of-use tariff. Otherwise, you need to have a new meter installed. There are two types of meters which you can choose from depending on the existing meter installed at your property or the appliances you use.

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