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How do I make a claim for an electricity outage?
If you have experienced a planned or unplanned electricity outage and need to make a compensation claim for loss or damage, visit the Western Power claims page. You can make claims for extended power outages (12 hours or more), customer damage, or non-notification of planned work (less than 72 hours’ notice of a planned outage). If you need more details, get in contact with Western Power on 13 10 87 or visit their website. They are always happy to help. Make a claim If you have experienced a planned or unplanned electricity outage and need to make a compensation claim for loss or damage, visit the Western Power claims page. You can make claims for extended power outages (12 hours or more), customer damage, or non-notification of planned work (less than 72 hours’ notice of a planned outage). If you need more details, get in contact with Western Power on 13 10 87 or visit their website. They are always happy to help. Make a claim
How to make the most of Synergy EV Add On
How to make the most of Synergy EV Add On
How to make the most of Synergy Midday Saver (a TOU tariff plan)
How to make the most of Synergy Midday Saver (a TOU tariff plan)
How to make the most of your energy bill offset
How to make the most of your energy bill offset
What makes up the electricity generation mix in Western Australia?
What makes up the electricity generation mix in Western Australia?
How to find EV charging stations in Perth and WA
How to find EV charging stations in Perth and WA
Careers
More than one million Western Australians rely on Synergy to make sure they have access to a reliable source of energy each day.
Direct Debit by Instalments
We want to help make it easier to manage your cash flow for your business. That's why we've added flexibility to our Direct Debit payment option so you can choose how often you pay your bill.
Track your usage
We've created a range of energy management tools in My Account so you can keep track of how much you're using to make it easier for you to understand your energy and reduce your bill.
Solar & battery
If you’re looking for ways you could reduce your electricity costs or invest in renewable energy options, a solar PV system might be right for you. We’re here to help you make sense of solar.
Commercial solar
The world is changing – and so are the energy needs of businesses. There’s never been a better time to explore renewable energy options, look to reduce your commercial carbon emissions or discover ways you could save on your electricity costs. WA’s intelligent energy future is here – and we’re here to help you make sense of solar options for businesses.
Energy management
The first step to taking control of your energy usage is to figure out where your business' energy is being spent. We're here to help you with handy tools and tips to understand, manage and reduce your energy usage.
Around the business
When it comes to making a real difference to your business bill, developing energy saving strategies will help you plan for success. Make it a team effort with your staff so everyone's involved in making a difference.
Payment arrangement
Set up an arrangement so you can pay off what's owing by regular instalments.
Electric vehicles for business: Is it time to make the switch?
Electric vehicles for business: Is it time to make the switch?
Bills & payments
Take advantage of our most convenient ways to manage your energy use and pay your bill with fast online payment options, Direct Debit and and paperless billing.
Muja Workforce Transition Program
Synergy has been a part of the Collie community for more than 50 years and our focus is on a supportive and just transition for our people as we prepare Muja and Collie power stations for retirement.
Pricing updates
From time to time, the energy market is subject to regulatory price changes. We’ll make sure we give you advanced information about the changes, why they are changing, and how they affect your business.
What makes up the cost of my business bill?
Ever wondered what makes up your electricity bill? Knowing what goes into your bill could help you understand how to better manage your energy use. Your power bill is made up of a combination of cost factors, including: How much electricity your business uses When you use electricity Government energy policies in WA and nationally Market conditions Ever wondered what makes up your electricity bill? Knowing what goes into your bill could help you understand how to better manage your energy use. Your power bill is made up of a combination of cost factors, including: How much electricity your business uses When you use electricity Government energy policies in WA and nationally Market conditions
Will I be disconnected if I can't afford to pay my bill?
If you’re having trouble paying your bill: Apply for a payment arrangement that allows you to pay off what's owing over time by regular instalments. Just have a copy of your bill or My Account log in details handy to get started... Set up a payment arrangement If your circumstances change and you're unable to meet your payment plan, please call us on 13 13 53 as soon as possible . Together, we can find an appropriate payment solution to make it easier to manage your bills and avoid getting into debt. Learn more about Synergy’s Financial Hardship policy Other services and assistance that can help: Arrange for automatic deductions from your Centrelink payments via Centrepay Seek the assistance of a financial counsellor Claim all relevant concessions you’re eligible for e.g. pensioner rebates Check if you’re eligible to apply for the Government’s Hardship Utility Grant Scheme (HUGS) If you’re having trouble paying your bill: Apply for a payment arrangement that allows you to pay off what's owing over time by regular instalments. Just have a copy of your bill or My Account log in details handy to get started... Set up a payment arrangement If your circumstances change and you're unable to meet your payment plan, please call us on 13 13 53 as soon as possible . Together, we can find an appropriate payment solution to make it easier to manage your bills and avoid getting into debt. Learn more about Synergy’s Financial Hardship policy Other services and assistance that can help: Arrange for automatic deductions from your Centrelink payments via Centrepay Seek the assistance of a financial counsellor Claim all relevant concessions you’re eligible for e.g. pensioner rebates Check if you’re eligible to apply for the Government’s Hardship Utility Grant Scheme (HUGS)