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How do I make a claim for an electricity outage?

FAQHow do I make a claim for an electricity outage?

If you have experienced a planned or unplanned electricity outage and need to make a compensation claim for loss or damage, visit the Western Power claims page. You can make claims for extended power outages (12 hours or more), customer damage, or non-notification of planned work (less than 72 hours’ notice of a planned outage).  If you need more details, get in contact with Western Power on 13 10 87 or visit their website. They are always happy to help.  Make a claim If you have experienced a planned or unplanned electricity outage and need to make a compensation claim for loss or damage, visit the Western Power claims page. You can make claims for extended power outages (12 hours or more), customer damage, or non-notification of planned work (less than 72 hours’ notice of a planned outage).  If you need more details, get in contact with Western Power on 13 10 87 or visit their website. They are always happy to help.  Make a claim

Solar battery and EV

Solar battery and EV

If you’re looking for ways you could reduce your electricity costs or invest in renewable energy options, a solar PV system might be right for you. We’re here to help you make sense of solar.

Track your usage

Track your usage

We've created a range of energy management tools in My Account so you can keep track of how much you're using to make it easier for you to understand your energy and reduce your bill.

Direct Debit by Instalments

Direct Debit by Instalments

We want to help make it easier to manage your cash flow for your business. That's why we've added flexibility to our Direct Debit payment option so you can choose how often you pay your bill.

Energy management

Energy management

The first step to taking control of your energy usage is to figure out where your business' energy is being spent. We're here to help you with handy tools and tips to understand, manage and reduce your energy usage.

Payment arrangement

FormPayment arrangement

Set up an arrangement so you can pay off what's owing by regular instalments.

Commercial solar

Commercial solar

The world is changing – and so are the energy needs of businesses. There’s never been a better time to explore renewable energy options, look to reduce your commercial carbon emissions or discover ways you could save on your electricity costs. WA’s intelligent energy future is here – and we’re here to help you make sense of solar options for businesses.

Around the business

Around the business

When it comes to making a real difference to your business bill, developing energy saving strategies will help you plan for success. Make it a team effort with your staff so everyone's involved in making a difference.

Distributed energy systems PDF upload

FormDistributed energy systems PDF upload

Apply to get your battery connected to the grid. We will then send your request to Western Power for approval and to arrange your battery connection.

Bills & payments

Bills & payments

Take advantage of our most convenient ways to manage your energy use and pay your bill with fast online payment options, Direct Debit and and paperless billing.

Muja Workforce Transition Program

Muja Workforce Transition Program

Synergy has been a part of the Collie community for more than 50 years and our focus is on a supportive and just transition for our people as we prepare Muja and Collie power stations for retirement.

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Synergy acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, water and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.