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How do I make a claim for an electricity outage?

FAQHow do I make a claim for an electricity outage?

If you have experienced a planned or unplanned electricity outage and need to make a compensation claim for loss or damage, visit the Western Power claims page. You can make claims for extended power outages (12 hours or more), customer damage, or non-notification of planned work (less than 72 hours’ notice of a planned outage).  If you need more details, get in contact with Western Power on 13 10 87 or visit their website. They are always happy to help.  Make a claim If you have experienced a planned or unplanned electricity outage and need to make a compensation claim for loss or damage, visit the Western Power claims page. You can make claims for extended power outages (12 hours or more), customer damage, or non-notification of planned work (less than 72 hours’ notice of a planned outage).  If you need more details, get in contact with Western Power on 13 10 87 or visit their website. They are always happy to help.  Make a claim

Careers

Careers

More than one million Western Australians rely on Synergy to make sure they have access to a reliable source of energy each day.

Direct Debit by Instalments

Direct Debit by Instalments

We want to help make it easier to manage your cash flow for your business. That's why we've added flexibility to our Direct Debit payment option so you can choose how often you pay your bill.

Track your usage

Track your usage

We've created a range of energy management tools in My Account so you can keep track of how much you're using to make it easier for you to understand your energy and reduce your bill.

Solar & battery

Solar & battery

If you’re looking for ways you could reduce your electricity costs or invest in renewable energy options, a solar PV system might be right for you. We’re here to help you make sense of solar.

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Synergy acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, water and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.