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Can my bill be emailed to more than 1 email address?
We’ll only send it to one nominated email address to avoid confusion or payment issues such as double-payment. You can change the default email address at any time in the ‘My details’ section of My Account. If you would like to share a copy of your bill with others in your team, you can forward your paperless bill to others using your own email account. We’ll only send it to one nominated email address to avoid confusion or payment issues such as double-payment. You can change the default email address at any time in the ‘My details’ section of My Account. If you would like to share a copy of your bill with others in your team, you can forward your paperless bill to others using your own email account.
How do I find out what energy plan I'm on?
Grab a copy of your latest bill and turn over to the 1st page. Grab a copy of your latest bill and turn over to the 1st page.
What is the difference between 'Account period', 'Supply period' and 'Charge period' on my bill?
Account period is the period from your previous bill to the issue date of your current bill. If the Account period on your current bill is '14 Sep 2017 - 14 Nov 2017', this means your previous bill was issued to you on 14 September 2017, and your current bill was issued to you on 14 November 2017. Supply period is the date your meter was last read by Western Power, up to the current read date. If the Supply period on your current bill is '14 Sep 2017 - 10 Nov 2017', this means your meter was previously read on 14 September 2017, and most recently read on 10 November 2017. Charge period is your billing period and includes all charges, concessions, rebates or discounts since your last bill. Learn more about the other important bits of information on your bill Account period is the period from your previous bill to the issue date of your current bill. If the Account period on your current bill is '14 Sep 2017 - 14 Nov 2017', this means your previous bill was issued to you on 14 September 2017, and your current bill was issued to you on 14 November 2017. Supply period is the date your meter was last read by Western Power, up to the current read date. If the Supply period on your current bill is '14 Sep 2017 - 10 Nov 2017', this means your meter was previously read on 14 September 2017, and most recently read on 10 November 2017. Charge period is your billing period and includes all charges, concessions, rebates or discounts since your last bill. Learn more about the other important bits of information on your bill
Will I still receive a Synergy bill if I sign up for BPAY View?
No, not directly to your inbox or mailbox. When you sign up for BPAY view you are agreeing for us to send your power bill to your online banking portal which means you can access your bill through your financial institution and you will not receive a paper or paperless bill directly from Synergy. If you're signed up to BPAY view please be aware that you will not eligible for the following services - Paperless (including SMS), eConnect and Automated REBS Payments. Should you want to opt in to any of these Synergy services, you'll need to contact your financial institution to cancel your BPAY view before we can opt you in to these. No, not directly to your inbox or mailbox. When you sign up for BPAY view you are agreeing for us to send your power bill to your online banking portal which means you can access your bill through your financial institution and you will not receive a paper or paperless bill directly from Synergy. If you're signed up to BPAY view please be aware that you will not eligible for the following services - Paperless (including SMS), eConnect and Automated REBS Payments. Should you want to opt in to any of these Synergy services, you'll need to contact your financial institution to cancel your BPAY view before we can opt you in to these.
Will I still receive a Synergy bill if I sign up for BPAY View?
No, not directly to your inbox or mailbox. When you sign up for BPAY View you are agreeing for us to send your power bill to your online banking portal, which means you can access your bill through your financial institution and you will not receive a paper or paperless bill directly from Synergy. If you're signed up to BPAY View please be aware that you will not eligible for Paperless (including SMS). Should you want to opt in to Paperless, you'll need to contact your financial institution to cancel your BPAY View before we can opt you in. No, not directly to your inbox or mailbox. When you sign up for BPAY View you are agreeing for us to send your power bill to your online banking portal, which means you can access your bill through your financial institution and you will not receive a paper or paperless bill directly from Synergy. If you're signed up to BPAY View please be aware that you will not eligible for Paperless (including SMS). Should you want to opt in to Paperless, you'll need to contact your financial institution to cancel your BPAY View before we can opt you in.
Depth of Discharge
This is the level the battery is set to discharge to and is crucial to ensure the longevity of certain battery chemistries. Lithium ion batteries (and some other types) are never fully discharged, because that would have a detrimental effect on the life of the battery. For example, if the depth of discharge was 80%, the battery would shut off and not provide any further power once it reached 20% of its capacity. Older lead acid batteries typically are set to discharge to about 50% and more modern Lithium Ion batteries are able to have much higher depths of discharge up to about 90%. If manufacturers advertise 100% depth of discharge, they usually have a buffer of battery capacity that they do quote on their data sheet. This is the level the battery is set to discharge to and is crucial to ensure the longevity of certain battery chemistries. Lithium ion batteries (and some other types) are never fully discharged, because that would have a detrimental effect on the life of the battery. For example, if the depth of discharge was 80%, the battery would shut off and not provide any further power once it reached 20% of its capacity. Older lead acid batteries typically are set to discharge to about 50% and more modern Lithium Ion batteries are able to have much higher depths of discharge up to about 90%. If manufacturers advertise 100% depth of discharge, they usually have a buffer of battery capacity that they do quote on their data sheet.
How can I tell if my bill is estimated?
You can check if your bill is estimated by grabbing a copy of your bill... Look for the 'How much energy have you used?' chart half way down the bill. You can check if your bill is estimated by grabbing a copy of your bill... Look for the 'How much energy have you used?' chart half way down the bill.
Understanding my business bill
The business bills we send out have a fair bit of important information on them, while most of it is pretty straightforward; there are some things that may need a little more explanation. The business bills we send out have a fair bit of important information on them, while most of it is pretty straightforward; there are some things that may need a little more explanation.
Do I need a new meter to install solar and how do I arrange this?
To install a solar power system you’ll need to have a bi-directional energy meter that is capable of separately measuring and recording electricity flows in each direction - how much energy you consume from the grid vs. how much excess energy you export back to the grid (thanks to your solar system). To install a solar power system you’ll need to have a bi-directional energy meter that is capable of separately measuring and recording electricity flows in each direction - how much energy you consume from the grid vs. how much excess energy you export back to the grid (thanks to your solar system).
Understanding my solar bill
The bills we send out have a fair bit of important information on them, while most of it is pretty straightforward; there are some things that may need a little more explanation. The bills we send out have a fair bit of important information on them, while most of it is pretty straightforward; there are some things that may need a little more explanation.