Can my bill be emailed to more than 1 email address?

We’ll only send it to one nominated email address to avoid confusion or payment issues such as double-payment. You can change the default email address at any time in the ‘My details’ section of  My Account. If you would like to share a copy of your bill with others in your team, you can forward your paperless bill to others using your own email account. We’ll only send it to one nominated email address to avoid confusion or payment issues such as double-payment. You can change the default email address at any time in the ‘My details’ section of  My Account. If you would like to share a copy of your bill with others in your team, you can forward your paperless bill to others using your own email account.

How do I find out what energy plan I'm on?

Grab a copy of your latest bill and turn over to the 1st page. Grab a copy of your latest bill and turn over to the 1st page.

What is the difference between 'Account period', 'Supply period' and 'Charge period' on my bill?

Account period is the period from your previous bill to the issue date of your current bill. If the Account period on your current bill is '14 Sep 2017 - 14 Nov 2017', this means your previous bill was issued to you on 14 September 2017, and your current bill was issued to you on 14 November 2017. Supply period is the date your meter was last read by Western Power, up to the current read date. If the Supply period on your current bill is '14 Sep 2017 - 10 Nov 2017', this means your meter was previously read on 14 September 2017, and most recently read on 10 November 2017. Charge period is your billing period and includes all charges, concessions, rebates or discounts since your last bill. Learn more about the other important bits of information on your bill Account period is the period from your previous bill to the issue date of your current bill. If the Account period on your current bill is '14 Sep 2017 - 14 Nov 2017', this means your previous bill was issued to you on 14 September 2017, and your current bill was issued to you on 14 November 2017. Supply period is the date your meter was last read by Western Power, up to the current read date. If the Supply period on your current bill is '14 Sep 2017 - 10 Nov 2017', this means your meter was previously read on 14 September 2017, and most recently read on 10 November 2017. Charge period is your billing period and includes all charges, concessions, rebates or discounts since your last bill. Learn more about the other important bits of information on your bill

Will I still receive a Synergy bill if I sign up for BPAY View?

No, not directly to your inbox or mailbox.  When you sign up for BPAY view you are agreeing for us to send your power bill to your online banking portal which means you can access your bill through your financial institution and you will not receive a paper or paperless bill directly from Synergy.  If you're signed up to BPAY view please be aware that you will not eligible for the following services - Paperless (including SMS), eConnect and Automated REBS Payments.   Should you want to opt in to any of these Synergy services, you'll need to contact your financial institution to cancel your BPAY view before we can opt you in to these.   No, not directly to your inbox or mailbox.  When you sign up for BPAY view you are agreeing for us to send your power bill to your online banking portal which means you can access your bill through your financial institution and you will not receive a paper or paperless bill directly from Synergy.  If you're signed up to BPAY view please be aware that you will not eligible for the following services - Paperless (including SMS), eConnect and Automated REBS Payments.   Should you want to opt in to any of these Synergy services, you'll need to contact your financial institution to cancel your BPAY view before we can opt you in to these.  

Will I still receive a Synergy bill if I sign up for BPAY View?

No, not directly to your inbox or mailbox.  When you sign up for BPAY View you are agreeing for us to send your power bill to your online banking portal, which means you can access your bill through your financial institution and you will not receive a paper or paperless bill directly from Synergy.  If you're signed up to BPAY View please be aware that you will not eligible for Paperless (including SMS).   Should you want to opt in to Paperless, you'll need to contact your financial institution to cancel your BPAY View before we can opt you in.  No, not directly to your inbox or mailbox.  When you sign up for BPAY View you are agreeing for us to send your power bill to your online banking portal, which means you can access your bill through your financial institution and you will not receive a paper or paperless bill directly from Synergy.  If you're signed up to BPAY View please be aware that you will not eligible for Paperless (including SMS).   Should you want to opt in to Paperless, you'll need to contact your financial institution to cancel your BPAY View before we can opt you in. 

Depth of Discharge

This is the level the battery is set to discharge to and is crucial to ensure the longevity of certain battery chemistries. Lithium ion batteries (and some other types) are never fully discharged, because that would have a detrimental effect on the life of the battery. For example, if the depth of discharge was 80%, the battery would shut off and not provide any further power once it reached 20% of its capacity. Older lead acid batteries typically are set to discharge to about 50% and more modern Lithium Ion batteries are able to have much higher depths of discharge up to about 90%. If manufacturers advertise 100% depth of discharge, they usually have a buffer of battery capacity that they do quote on their data sheet. This is the level the battery is set to discharge to and is crucial to ensure the longevity of certain battery chemistries. Lithium ion batteries (and some other types) are never fully discharged, because that would have a detrimental effect on the life of the battery. For example, if the depth of discharge was 80%, the battery would shut off and not provide any further power once it reached 20% of its capacity. Older lead acid batteries typically are set to discharge to about 50% and more modern Lithium Ion batteries are able to have much higher depths of discharge up to about 90%. If manufacturers advertise 100% depth of discharge, they usually have a buffer of battery capacity that they do quote on their data sheet.

How can I tell if my bill is estimated?

You can check if your bill is estimated by grabbing a copy of your bill...  Look for the 'How much energy have you used?' chart half way down the bill.  You can check if your bill is estimated by grabbing a copy of your bill...  Look for the 'How much energy have you used?' chart half way down the bill. 

Understanding my business bill

The business bills we send out have a fair bit of important information on them, while most of it is pretty straightforward; there are some things that may need a little more explanation. The business bills we send out have a fair bit of important information on them, while most of it is pretty straightforward; there are some things that may need a little more explanation.

Do I need a new meter to install solar and how do I arrange this?

To install a solar power system you’ll need to have a bi-directional energy meter that is capable of separately measuring and recording electricity flows in each direction - how much energy you consume from the grid vs. how much excess energy you export back to the grid (thanks to your solar system). To install a solar power system you’ll need to have a bi-directional energy meter that is capable of separately measuring and recording electricity flows in each direction - how much energy you consume from the grid vs. how much excess energy you export back to the grid (thanks to your solar system).

Understanding my solar bill

The bills we send out have a fair bit of important information on them, while most of it is pretty straightforward; there are some things that may need a little more explanation. The bills we send out have a fair bit of important information on them, while most of it is pretty straightforward; there are some things that may need a little more explanation.

What can I do to ensure my personal and financial information are safe?

You can view Synergy’s privacy policy at synergy.net.au/privacy for more information on how and why we collect and store your personal information. There are a few steps that you can take to safeguard your personal information when engaging online. The ACSC has resources on their website at cyber.gov.au that are free of charge to help you and your family to be cyber secure.   You can view Synergy’s privacy policy at synergy.net.au/privacy for more information on how and why we collect and store your personal information. There are a few steps that you can take to safeguard your personal information when engaging online. The ACSC has resources on their website at cyber.gov.au that are free of charge to help you and your family to be cyber secure.  

Synergy Midland Energy Tool Kiosk Competition

Synergy Energy Tool Kiosk Competiton

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Help and advice about moving premises.

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Everything you need to know about the Perth Home Show SolarReturn Competition

Win $200 credit off your Synergy residential energy bill

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Are there any instalment amount limits?

There is a $20 minimum Direct Debit instalment amount; however there are no maximum dollar limits you can pay through My Account. The only restrictions could be the credit card limit or daily maximum transfer limit imposed by your bank. There is a $20 minimum Direct Debit instalment amount; however there are no maximum dollar limits you can pay through My Account. The only restrictions could be the credit card limit or daily maximum transfer limit imposed by your bank.

I am on a green energy option, how will Midday Saver affect me?

You will stay signed-up to the green energy option, whether it is NaturalPower® or EasyGreen®. But it means that instead of paying the premium on top of the Home Plan (A1) flat rate, the same premium will now be added to all of the applicable Midday Saver variable rates.     You will stay signed-up to the green energy option, whether it is NaturalPower® or EasyGreen®. But it means that instead of paying the premium on top of the Home Plan (A1) flat rate, the same premium will now be added to all of the applicable Midday Saver variable rates.    

My last meter reading was estimated and it has prevented me from receiving my DEBS or REBS payment. What should I do?

There could be a variety of reasons why your bill was estimated. It may be because the meter reader was unable to gain access to your meter to take a reading. Please contact our customer service centre on 13 13 53 so that we can assist you further. For REBS customers only - As part of the Automated REBS Payment Terms & Conditions, automated payments can only be made based on actual readings, taken by Western Power. If this condition is not met at the time you are being billed, the refund will not be processed automatically and your REBS credits remain against your account. This is to ensure the accuracy of the credits applied. There could be a variety of reasons why your bill was estimated. It may be because the meter reader was unable to gain access to your meter to take a reading. Please contact our customer service centre on 13 13 53 so that we can assist you further. For REBS customers only - As part of the Automated REBS Payment Terms & Conditions, automated payments can only be made based on actual readings, taken by Western Power. If this condition is not met at the time you are being billed, the refund will not be processed automatically and your REBS credits remain against your account. This is to ensure the accuracy of the credits applied.