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How long is the warranty period for a SolarReturn system

FAQYour businessHelp and adviceSolarReturn BusinessHow long is the warranty period for a SolarReturn system

The equipment that we use for Business SolarReturn products is made to last. All the solar panels and inverters that we offer come with industry leading warranty periods.

What if Western Power doesn’t approve my solar system application?

FAQYour homeHelp and adviceSolarReturn and batteryWhat if Western Power doesn’t approve my solar system application?

Western Power in some cases may not approve the system that has been applied for. Where this happens, Western Power may provide various options, including approving a smaller sized system, or providing the option to upgrade the network infrastructure servicing your property, for a fee, to connect the system. If your system application is rejected we will work through your option with you and Western Power.

What access will the SolarReturn installer need to my property?

FAQYour homeHelp and adviceSolarReturn and batteryWhat access will the SolarReturn installer need to my property?

They will need a clear path to your roof  that is wide enough to accommodate a cherry picker. What happens on the day? The installation is normally completed within 1 day. Here's the key steps that the installer will do on the day to get you up and running: They'll start with setting up the mounting frames on your roof Next up is attaching the solar panels to these frames The inverter is then installed on an external wall close to the fuse box It's then time to connect the electricity cables from the solar panels to the inverter New safety switches will be added to your fuse box for the solar power system before connecting the inverter to the fuse box Last but not least, they'll add stickers to you fuse box to notify electricians and emergency services of the presence of your solar power system

When do I receive my Paperless bill notification?

FAQYour businessHelp and adviceBillsWhen do I receive my Paperless bill notification?

With Paperless, you’ll conveniently receive your energy bill as soon as it’s ready to view. You'll receive your bill, attached to the email notification, as well as a direct link to view your bill online. You can keep track of your payment due date in My Account, however, you won’t receive email reminders when your electricity bill is due. The timing of your billing cycle doesn't change when you sign up to Paperless. Switch to Paperless now. Just have a copy of your bill handy

Am I notified of successful Direct Debit transactions?

FAQYour homeHelp and advicePaymentsAm I notified of successful Direct Debit transactions?

No. This is because Direct Debit is a regular deduction so you won’t get notified or sent a receipt for these payments. It’s best to check your bank statement or you can log in to My Account and check the payment record under the tab 'Bills and Payments'. Payments we successfully receive may not be recorded in My Account until 24 hours after the payment is made.

How much energy will my solar panels generate?

FAQYour businessHelp and adviceRenewable energyHow much energy will my solar panels generate?

The more sun the better! Apart from the number of panels and invertor capacity of your system, there's a couple of other factors that can impact how much energy you produce. It all depends on how much sun the system can generate, as this will be more beneficial for your business than exporting excess energy to the grid.

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