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How long does it take to switch my gas to Synergy?

FAQYour businessHelp and adviceGasHow long does it take to switch my gas to Synergy?

All we need to get started is your contact details and business name. We'll then request permission to access your meter details so we can better understand your usage and provide you with the right gas plan Once we’ve figured out your exact savings, we’ll send you an offer for you to sign and return. We can start the switching process – it only takes between 5-7 business days to switch to cheaper gas. Arrange a call back or you can call us 13 13 54.

What if I'm not satisfied with your response to my complaint?

FAQYour homeHelp and adviceFeedback and complaintsWhat if I'm not satisfied with your response to my complaint?

If you're not satisfied with our response to your complaint, you can: Request that we advise you of the reasons for the outcome in writing Raise the complaint with the Energy and Water Ombudsman (Freecall 1800 754 004). The Energy and Water Ombudsman was established to receive, investigate and facilitate the resolution of complaints. Please contact Synergy before you contact the Energy and Water Ombudsman, so we have the opportunity to resolve your complaint.

Does Synergy remind me if my bill is overdue?

FAQYour homeHelp and adviceBillsDoes Synergy remind me if my bill is overdue?

If your account falls overdue, we’ll send you a friendly reminder via email if you're registered for Paperless or by post, if not.depending on if you’re registered for Paperless. If you can, try to avoid your account becoming overdue as Synergy reminder notices can attract a fee. If you need a little more time to pay your bill, you can request a payment extension online (just have a copy of your bill handy). If you're struggling to pay your bill, call us on 13 13 53 - we're here to help.

Will I still receive a Synergy bill if I sign up for Direct Debit?

FAQYour homeHelp and advicePaymentsWill I still receive a Synergy bill if I sign up for Direct Debit?

Yes! You'll still receive a copy of your bill so you can keep track of your usage and check the amount due. We'll send it by post or deliver it straight to your inbox, depending on your Paperless preferences.  Set up Direct Debit now

Is Synergy an accredited GreenPower supplier?

FAQYour businessHelp and adviceRenewable energyIs Synergy an accredited GreenPower supplier?

Yes. Synergy's Albany wind farm is cutting Australia’s greenhouse gas emissions by 65,000 tonnes per annum. That's equal to taking nearly 15,000 cars from our roads for one year. Learn more

How much energy will my solar panels generate?

FAQYour businessHelp and adviceRenewable energyHow much energy will my solar panels generate?

The more sun the better! Apart from the number of panels and invertor capacity of your system, there's a couple of other factors that can impact how much energy you produce. It all depends on how much sun the system can generate, as this will be more beneficial for your business than exporting excess energy to the grid.

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