Synergy is excited to announce we have a new way to pay for your SolarReturn system with financing options available.
We can't guarantee that the green energy you purchase will be directly fed to your home. This is because renewable energy purchased by Synergy is fed in to the electricity grid where it mixes with energy produced from non-renewable sources; before being supplied to your home.
Why can’t Automated REBS payments be processed for credits through CentrePay/Salary Sacrifice arrangements?
This service currently doesn't include these payment options. Automated REBS Payments was set up to make it faster and easier for you to receive your REBS credits so you could spend less time making calls and waiting for the cheque to arrive in the post.
It all depends on what type of meter you have. Western Power, the network operator, owns and maintains the meter at your premises and is responsible for reading or estimating your meter - unless you're a self reader. For detailed information on ‘how to read your meter’, please read the Western Power meter reading FAQs.
If your account falls overdue, we’ll send you a friendly reminder via email if you're registered for Paperless or by post, if not.depending on if you’re registered for Paperless. If you can, try to avoid your account becoming overdue as Synergy reminder notices can attract a fee. If you need a little more time to pay your bill, you can request a payment extension online (just have a copy of your bill handy). If you're struggling to pay your bill, call us on 13 13 54 - we're here to help.
My Account is a secure, energy management tool that gives you more control of your energy from any device, whenever it suits.