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Understanding my solar bill

Say hello to your new Synergy bill

The good news about solar is that it can make a big difference to the size of your energy bill. This handy guide will help explain what this looks like on your bill.

What are my account details?

These are the first few numbers you'll see, located top right of the bill - including your account number, invoice date and account period (the time period your bill covers).

You'll need these details, especially your account number, to help confirm your identity - whenever you need to contact us or when using some of our online services, including registering for My Account.

More help and advice...

I'm moving home, what do I need to do to transfer my connection?

Can my bill be addressed to me and my partner?

How much do I owe?

Your account summary lists the total amount outstanding on your account (if any), followed by new charges which are due on the date noted to the left of the charges, and finally, your total amount due.

How much energy have I used?

Half way down your bill you'll see this quick summary of the amount of energy you've used, compared to your last bill and finally the year before (if data is available).

You'll find more in depth data like suburb comparisons in My Account, but this is a good way to keep an eye on your usage over the seasons.

If your bill has been estimated, then the horizontal bar for 'This bill' will be shaded white instead.

More help & advice...

Which appliances use the most energy?

Maximising your solar investment

How do I pay my bill?

Located at the bottom of the bill you'll find a list of payment options available - including Direct Debit, Credit/Debit Card, BPAY, Centrepay, Mail or at your local post office.

Take note of your payment number as you'll need this to pay your bill online, or via BPAY, where you will also need to state Synergy's biller code (2600).

More help & advice...

Learn more about our bill payment options

Need more time to pay your bill?


Where can I find my meter reading details?

Located on the back of the bill, you'll find your energy supply details, including your supply address, your next scheduled read and your meter number.

It's important to note that the Network Operator owns and maintains the meter at your home. If you're a self reader, you'll need to ensure you supply a meter reading to your Network Operator by the next scheduled read date, indicated on your bill.

Where do I find my solar credits?

Your usage summary details the period of which you have been billed for and the amount of units (measured in kWh) consumed during this time. Any solar credits that you've earned for exporting back to the grid will be listed Renewable Energy Buyback Scheme (REBS).

If you pay different time rates at different times of the day, this information will show you how many units were consumed during the peak and off-peak time bands so you can see how your total usage costs are calculated. This lists the number of units that you've exported back to the grid and calculates how much money we owe you.

More help & advice...

Why can't I receive Automated REBS if I am a self-reader?

If my current home has REBS, what happens when I move home?

What are my total charges and deductions?

On the back of the bill, you'll find a detailed break down of your charges and deductions. This includes your chosen energy plan, your credited REBS payment, the amount of units consumed, your Western Power supply charge and any concessions or deductions you may be eligible for.

Learn more about what's printed on your bill
      

                                                       

Home Plan A1 REBS                Smart Home Plan SM1 REBS              

Bill explanation sheet            Bill explanation sheet