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How do I get the temporary meter removed?

FAQHow do I get the temporary meter removed?

Call us on 13 13 53 to arrange removal. We'll arrange with Western Power to remove the meter for you. Please note, a temporary supply removal fee of $571.43 (inc GST)  is charged by Synergy in order to recover costs charged by Western Power to visit a site and remove a temporary supply. This fee may change from time to time but as of 1 July 2025 it's correct.  Call us on 13 13 53 to arrange removal. We'll arrange with Western Power to remove the meter for you. Please note, a temporary supply removal fee of $571.43 (inc GST)  is charged by Synergy in order to recover costs charged by Western Power to visit a site and remove a temporary supply. This fee may change from time to time but as of 1 July 2025 it's correct. 

Is there a fee for using a credit or debit card?

FAQIs there a fee for using a credit or debit card?

A small transfer fee will apply if you prefer to pay your bills or opt in to Direct Debit with a credit or debit card: Mastercard Debit cards will incur a fee of 0.46 % (incl. GST) Mastercard Credit cards will incur a fee of 0.83% (incl. GST) Visa Debit cards will incur a fee of 0.46% (incl. GST) Visa Credit cards will incur a fee of 1.00% (incl. GST) American Express credit cards will incur a fee of 0.77% (incl. GST) If you are setup for Direct Debit and pay via debit or credit card you will continue to see the transaction fee on your next Synergy bill. We offer other payment methods which do not occur transaction fees, these include: Payment through My Account using your bank account  Direct Debit using your bank account BPAY A small transfer fee will apply if you prefer to pay your bills or opt in to Direct Debit with a credit or debit card: Mastercard Debit cards will incur a fee of 0.46 % (incl. GST) Mastercard Credit cards will incur a fee of 0.83% (incl. GST) Visa Debit cards will incur a fee of 0.46% (incl. GST) Visa Credit cards will incur a fee of 1.00% (incl. GST) American Express credit cards will incur a fee of 0.77% (incl. GST) If you are setup for Direct Debit and pay via debit or credit card you will continue to see the transaction fee on your next Synergy bill. We offer other payment methods which do not occur transaction fees, these include: Payment through My Account using your bank account  Direct Debit using your bank account BPAY

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Synergy acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, water and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.