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What happens if my new home has solar and or battery storage installed?
Depending on the type and size of the system - you may be eligible to participate in the Distributed Energy Buyback Scheme (DEBS) which means you can earn some extra cash when exporting excess energy back in to the grid which will be applied as a credit to your electricity bill. Call us on 13 13 53 to find out more. Depending on the type and size of the system - you may be eligible to participate in the Distributed Energy Buyback Scheme (DEBS) which means you can earn some extra cash when exporting excess energy back in to the grid which will be applied as a credit to your electricity bill. Call us on 13 13 53 to find out more.
What is a payment extension?
If you’re planning to pay your bill in one lump sum payment and need to extend the "due date" that appears on your bill, this is known as a payment extension. If you apply for a payment extension from Synergy before your bill due date and don’t already have a payment extension or payment arrangement in place, a payment extension can give you a bit more time to pay your bill. It’s easy to apply for a payment extension online – you’ll just need a copy of your bill to get started. We’ll let you know if your payment extension application is successful at the end of the process. If you’re planning to pay your bill in one lump sum payment and need to extend the "due date" that appears on your bill, this is known as a payment extension. If you apply for a payment extension from Synergy before your bill due date and don’t already have a payment extension or payment arrangement in place, a payment extension can give you a bit more time to pay your bill. It’s easy to apply for a payment extension online – you’ll just need a copy of your bill to get started. We’ll let you know if your payment extension application is successful at the end of the process.
How often will I get billed for gas?
We’ll send your gas bill to the billing address we have on file, or to your inbox if you’ve signed up for Paperless. You’ll generally get a bill every second month. We’ll send your gas bill to the billing address we have on file, or to your inbox if you’ve signed up for Paperless. You’ll generally get a bill every second month.
Can I switch to a different plan anytime?
Yes you can. If you’re looking to switch plans or move from a tariff to plan, simply call us on 1800 730 265 or request a call back to discuss the best solution for your business – we’re here to help. Termination fees may apply if you are switching before the end of an existing contract. Yes you can. If you’re looking to switch plans or move from a tariff to plan, simply call us on 1800 730 265 or request a call back to discuss the best solution for your business – we’re here to help. Termination fees may apply if you are switching before the end of an existing contract.
Why is multi-factor authentication required?
Your protection is our priority, we have upgraded your login experience to increase customer account security with the introduction of multi-factor authentication or MFA. Your protection is our priority, we have upgraded your login experience to increase customer account security with the introduction of multi-factor authentication or MFA.
What information am I required to provide for a missing payment enquiry?
Missing BPay payments: Complete copy of a bank statement clearly showing; Payment amount Payment date Bank account holder/authorised payer 's name Biller code Payment reference number Receipt number You can find these details using online banking or by asking your financial institution for a copy of your statement. Missing Credit Card payments Complete copy of your credit card statement detailing the payment which includes: Payment date Payment amount Card holder’s name First 6 digits & last 3 digits of the card number You can find these details through your online banking or by asking your financial institution for a copy of your statement. Missing Australia Post payments Please provide a complete copy of your Australia Post receipt detailing the payment which includes: Payment date Payment amount Payment number Receipt number Post office location A copy of the complete receipt is required and must be readable - you can request a copy from the Australia Post location where payment was made. Missing Centrepay deductions Please provide a complete copy of your Centrelink Transaction History detailing the payment which includes: Payment amount/s Payment date/s Payment number Centrelink CRN Name of the Centrelink concession holder You can find a copy of your Transaction History in your MyGov account. You can also contact Centrelink and ask for a copy of Centrepay Deduction transaction history with the required information to be sent to you. Missing Cheque payments Please provide a complete copy of your bank statement detailing the payment which includes: Payment amount Date cheque has 'presented' with the bank You can find these details through your online banking or by asking your financial institution for a copy of your statement. Missing BPay payments: Complete copy of a bank statement clearly showing; Payment amount Payment date Bank account holder/authorised payer 's name Biller code Payment reference number Receipt number You can find these details using online banking or by asking your financial institution for a copy of your statement. Missing Credit Card payments Complete copy of your credit card statement detailing the payment which includes: Payment date Payment amount Card holder’s name First 6 digits & last 3 digits of the card number You can find these details through your online banking or by asking your financial institution for a copy of your statement. Missing Australia Post payments Please provide a complete copy of your Australia Post receipt detailing the payment which includes: Payment date Payment amount Payment number Receipt number Post office location A copy of the complete receipt is required and must be readable - you can request a copy from the Australia Post location where payment was made. Missing Centrepay deductions Please provide a complete copy of your Centrelink Transaction History detailing the payment which includes: Payment amount/s Payment date/s Payment number Centrelink CRN Name of the Centrelink concession holder You can find a copy of your Transaction History in your MyGov account. You can also contact Centrelink and ask for a copy of Centrepay Deduction transaction history with the required information to be sent to you. Missing Cheque payments Please provide a complete copy of your bank statement detailing the payment which includes: Payment amount Date cheque has 'presented' with the bank You can find these details through your online banking or by asking your financial institution for a copy of your statement.
What is a BSB number and where do I find it?
Your BSB number is the 6-digit code identifying your bank and the branch where your account is held. If you are unsure of your BSB number, your bank or financial institution can help you. It is important to enter the correct BSB when you register for Direct Debit within My Account. Register for My Account Your BSB number is the 6-digit code identifying your bank and the branch where your account is held. If you are unsure of your BSB number, your bank or financial institution can help you. It is important to enter the correct BSB when you register for Direct Debit within My Account. Register for My Account
Are there other renewable sources of energy?
Renewable energy is produced from sources that cannot be depleted. Renewable energy is produced from sources that cannot be depleted.
Can I add my concession card on more than one account?
Unfortunately, no. The Office of State Revenue governs concession card guidelines and any eligible rebates or concessions can be applied to one account (your main residence). Unfortunately, no. The Office of State Revenue governs concession card guidelines and any eligible rebates or concessions can be applied to one account (your main residence).
What happens if my energy supply is interrupted?
If your power outage is causing an emergency, call Western Power on 13 13 51 right away. It's best to use a landline phone if you’re calling about power problems, because they don’t need power to operate. We can also recognise your location and pass on the right information to you. If your power outage is causing an emergency, call Western Power on 13 13 51 right away. It's best to use a landline phone if you’re calling about power problems, because they don’t need power to operate. We can also recognise your location and pass on the right information to you.