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Will I still receive a Synergy bill if I sign up for BPAY View?
No, not directly to your inbox or mailbox. When you sign up for BPAY View you are agreeing for us to send your power bill to your online banking portal, which means you can access your bill through your financial institution and you will not receive a paper or paperless bill directly from Synergy. If you're signed up to BPAY View please be aware that you will not eligible for Paperless (including SMS). Should you want to opt in to Paperless, you'll need to contact your financial institution to cancel your BPAY View before we can opt you in. No, not directly to your inbox or mailbox. When you sign up for BPAY View you are agreeing for us to send your power bill to your online banking portal, which means you can access your bill through your financial institution and you will not receive a paper or paperless bill directly from Synergy. If you're signed up to BPAY View please be aware that you will not eligible for Paperless (including SMS). Should you want to opt in to Paperless, you'll need to contact your financial institution to cancel your BPAY View before we can opt you in.
Depth of Discharge
This is the level the battery is set to discharge to and is crucial to ensure the longevity of certain battery chemistries. Lithium ion batteries (and some other types) are never fully discharged, because that would have a detrimental effect on the life of the battery. For example, if the depth of discharge was 80%, the battery would shut off and not provide any further power once it reached 20% of its capacity. Older lead acid batteries typically are set to discharge to about 50% and more modern Lithium Ion batteries are able to have much higher depths of discharge up to about 90%. If manufacturers advertise 100% depth of discharge, they usually have a buffer of battery capacity that they do quote on their data sheet. This is the level the battery is set to discharge to and is crucial to ensure the longevity of certain battery chemistries. Lithium ion batteries (and some other types) are never fully discharged, because that would have a detrimental effect on the life of the battery. For example, if the depth of discharge was 80%, the battery would shut off and not provide any further power once it reached 20% of its capacity. Older lead acid batteries typically are set to discharge to about 50% and more modern Lithium Ion batteries are able to have much higher depths of discharge up to about 90%. If manufacturers advertise 100% depth of discharge, they usually have a buffer of battery capacity that they do quote on their data sheet.
How can I tell if my bill is estimated?
You can check if your bill is estimated by grabbing a copy of your bill... Look for the 'How much energy have you used?' chart half way down the bill. You can check if your bill is estimated by grabbing a copy of your bill... Look for the 'How much energy have you used?' chart half way down the bill.
Understanding my business bill
The business bills we send out have a fair bit of important information on them, while most of it is pretty straightforward; there are some things that may need a little more explanation. The business bills we send out have a fair bit of important information on them, while most of it is pretty straightforward; there are some things that may need a little more explanation.
Understanding my solar bill
The bills we send out have a fair bit of important information on them, while most of it is pretty straightforward; there are some things that may need a little more explanation. The bills we send out have a fair bit of important information on them, while most of it is pretty straightforward; there are some things that may need a little more explanation.
What can I do to ensure my personal and financial information are safe?
You can view Synergy’s privacy policy at synergy.net.au/privacy for more information on how and why we collect and store your personal information. There are a few steps that you can take to safeguard your personal information when engaging online. The ACSC has resources on their website at cyber.gov.au that are free of charge to help you and your family to be cyber secure. You can view Synergy’s privacy policy at synergy.net.au/privacy for more information on how and why we collect and store your personal information. There are a few steps that you can take to safeguard your personal information when engaging online. The ACSC has resources on their website at cyber.gov.au that are free of charge to help you and your family to be cyber secure.
Can I opt out?
During the initial two-year term, you can opt-out of Battery Rewards if you are no longer residing at the property or if life support equipment is required at the premises. In either case you can end your participation in the program by giving Synergy verbal or written notice. After the initial term you can opt-out at any time by providing a minimum of 20 business days’ notice by calling us on 13 13 53 or writing to: Synergy GPO Box U1913 Perth WA 6845 During the initial two-year term, you can opt-out of Battery Rewards if you are no longer residing at the property or if life support equipment is required at the premises. In either case you can end your participation in the program by giving Synergy verbal or written notice. After the initial term you can opt-out at any time by providing a minimum of 20 business days’ notice by calling us on 13 13 53 or writing to: Synergy GPO Box U1913 Perth WA 6845
What is a one-off bank transfer payment?
We've recently introduced a new payment method using your bank account so you can avoid the fees normally associated with paying with a credit or debit card. Unlike direct debit, these are single, 'one-off' payments which gives you more flexibility and options to pay each bill your way. Simply log in to My Account and provide your bank account details and we will take a one-off payment. The one-off bank payment is only available through My Account. We've recently introduced a new payment method using your bank account so you can avoid the fees normally associated with paying with a credit or debit card. Unlike direct debit, these are single, 'one-off' payments which gives you more flexibility and options to pay each bill your way. Simply log in to My Account and provide your bank account details and we will take a one-off payment. The one-off bank payment is only available through My Account.
How do I know my money has paid for renewable energy sources?
Synergy will only use your contribution to purchase renewable energy certificates (RECs) from Australia's nationally accredited source Greenpower. Renewable energy purchased by Synergy is fed in to the electricity grid where it mixes with energy produced from non-renewable sources; before being supplied to your home. Synergy will only use your contribution to purchase renewable energy certificates (RECs) from Australia's nationally accredited source Greenpower. Renewable energy purchased by Synergy is fed in to the electricity grid where it mixes with energy produced from non-renewable sources; before being supplied to your home.
My business receives a collective invoice - can I still register for My Account?
Yes, of course. The parent account and your individual child accounts can all be paid and managed through My Account. You'll need your parent account number and business details to register for My Account. Any online payments made will be credited to the parent account. Register for My Account Yes, of course. The parent account and your individual child accounts can all be paid and managed through My Account. You'll need your parent account number and business details to register for My Account. Any online payments made will be credited to the parent account. Register for My Account