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Understanding my solar bill

The bills we send out have a fair bit of important information on them, while most of it is pretty straightforward; there are some things that may need a little more explanation.

Your Synergy solar bill explained

First, watch our video below to get a better understanding of how to read your Synergy bill. Then, look below for a detailed summary of your solar bill plus helpful tips to manage your energy usage.

What are my account details?

These are the first few numbers you'll see, located top right of the bill - including your account number, invoice date and account period (the time period your bill covers).

You'll need these details, especially your account number, to help confirm your identity - whenever you need to contact us or when using some of our online services, including registering for My Account.

Account details section of synergy bill 

More help and advice...

Read our frequently asked questions about moving home

Can my bill be addressed to me and my partner?

How much do I owe?

Your account summary lists the total amount outstanding on your account (if any), followed by new charges which are due on the date noted to the left of the charges, and finally, your total amount due.

How much energy have I used?

Half way down your bill you'll see this quick summary of the amount of energy you've used, compared to your last bill and finally the year before (if data is available).

You'll find more in depth data like suburb comparisons in My Account, but this is a good way to keep an eye on your usage over the seasons.

If your bill has been estimated, then the horizontal bar for 'This bill' will be shaded white instead.

More help & advice...

What contributes most to your bill?

A day in the life of a solar super user

How do I pay my bill?

Located at the bottom of the bill you'll find a list of payment options available - including Direct Debit, Credit/Debit Card, BPAY, Centrepay, Mail or at your local post office.

Take note of your payment number as you'll need this to pay your bill online, or via BPAY, where you will also need to state Synergy's biller code (2600).

Payment options section of the Synergy bill 

More help & advice...

Learn more about our bill payment options

Need more time to pay your bill?


Where can I find my meter reading details?

Located on the back of the bill, you'll find your energy supply details, including your supply address, your next scheduled read and your meter number.

It's important to note that Western Power owns and maintains the meter at your home. If you're a self reader, you'll need to ensure you supply a meter reading to Western Power by the next scheduled read date, indicated on your bill.

Where do I find my solar credits?

Your usage summary details the period of which you have been billed for and the amount of units (measured in kWh) consumed during this time. Any solar credits that you've earned for exporting back to the grid will be listed Distributed Energy Buyback Scheme (DEBS).

If you pay different time rates at different times of the day, this information will show you how many units were consumed during the peak and off-peak time bands so you can see how your total usage costs are calculated. This lists the number of units that you've exported back to the grid and calculates how much money we owe you. Energy supply details section of Synergy bill 

More help & advice...

Solar connections, DEBS and REBS

What are my total charges and deductions?

On the back of the bill, you'll find a detailed break down of your charges and deductions. This includes your chosen energy plan, your credited REBS payment, the amount of units consumed, your Western Power supply charge and any concessions or deductions you may be eligible for.

Learn more about what's printed on your bill


Home Plan A1 REBS                Smart Home Plan SM1 REBS              

Bill explanation sheet            Bill explanation sheet