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Who is eligible for DEBS?
DEBS is available to households, schools, educational institutions and not-for-profits in WA who: Are an existing REBS customer who want to switch to DEBS; Are looking to install a new eligible renewable or distributed energy system; Are looking to upgrade their existing renewable or distributed energy system; or Are moving into a property with an existing renewable or distributed energy system on or after 6 November 2020. All systems need to be eligible as per the Terms and Conditions. DEBS is available to households, schools, educational institutions and not-for-profits in WA who: Are an existing REBS customer who want to switch to DEBS; Are looking to install a new eligible renewable or distributed energy system; Are looking to upgrade their existing renewable or distributed energy system; or Are moving into a property with an existing renewable or distributed energy system on or after 6 November 2020. All systems need to be eligible as per the Terms and Conditions.
Power
Power is the rate at which energy is flowing, or the rate at which work is being done. While energy is measured in terms of time, power is not. It’s just expressed in watts or kilowatts (kW). Power is the rate at which energy is flowing, or the rate at which work is being done. While energy is measured in terms of time, power is not. It’s just expressed in watts or kilowatts (kW).
Micro inverter
Micro inverters sound cute – and they’re also really clever. They convert DC power to AC, just like a normal inverter. If your solar panels come with micro inverters, these will be positioned on the back of each panel. These types of inverters can cope in any type of weather condition over a longer time each day. They are most suitable for spaces that have shading issues or have panels facing a number of ways. Micro inverters sound cute – and they’re also really clever. They convert DC power to AC, just like a normal inverter. If your solar panels come with micro inverters, these will be positioned on the back of each panel. These types of inverters can cope in any type of weather condition over a longer time each day. They are most suitable for spaces that have shading issues or have panels facing a number of ways.
Why is my bill so high?
There are many factors that can influence the size of your energy bill and the cost of electricity is just one of them. If your bill seems higher than normal, or you'd like it to be lower, here are some things to consider. There are many factors that can influence the size of your energy bill and the cost of electricity is just one of them. If your bill seems higher than normal, or you'd like it to be lower, here are some things to consider.
How do I set up Direct Debit?
The quickest and easiest way, is via My Account - where you can also update your nominated bank account or credit/debit card details (when required). If you need any help getting set up, then talk to one of our friendly customer service representatives on 13 13 53. Set and forget with Direct Debit The quickest and easiest way, is via My Account - where you can also update your nominated bank account or credit/debit card details (when required). If you need any help getting set up, then talk to one of our friendly customer service representatives on 13 13 53. Set and forget with Direct Debit
Does Synergy remind me if my bill is overdue?
If your account falls overdue, we’ll send you a friendly reminder via email if you're registered for Paperless or by post, if not. If you can, try to avoid your account becoming overdue as Synergy reminder notices can attract a fee. If you need a little more time to pay your bill, you can request a payment extension online (just have a copy of your bill handy). If you're struggling to pay your bill, call us on 13 13 53 - we're here to help. If your account falls overdue, we’ll send you a friendly reminder via email if you're registered for Paperless or by post, if not. If you can, try to avoid your account becoming overdue as Synergy reminder notices can attract a fee. If you need a little more time to pay your bill, you can request a payment extension online (just have a copy of your bill handy). If you're struggling to pay your bill, call us on 13 13 53 - we're here to help.
Energy
You know what energy is – you might feel like you have more of it after that chocolate bar at 3pm. Scientifically speaking, energy is the ability to do work or produce a change over time. It’s expressed in kilowatt hours (kWh). You know what energy is – you might feel like you have more of it after that chocolate bar at 3pm. Scientifically speaking, energy is the ability to do work or produce a change over time. It’s expressed in kilowatt hours (kWh).
Cycle life
Cycle life has nothing to do with cyclists wearing lycra and drinking lattes at your local café (although keep up the great work if you are one!). Cycle life is the number of charge/discharge cycles a battery can achieve prior to reaching end of its design life which is usually when its capacity is significantly reduced. Cycle life has nothing to do with cyclists wearing lycra and drinking lattes at your local café (although keep up the great work if you are one!). Cycle life is the number of charge/discharge cycles a battery can achieve prior to reaching end of its design life which is usually when its capacity is significantly reduced.
Does Synergy remind me if my bill is overdue?
If your account falls overdue, we’ll send you a friendly reminder via email if you're registered for Paperless or by post, if not.depending on if you’re registered for Paperless. If you can, try to avoid your account becoming overdue as Synergy reminder notices can attract a fee. If you need a little more time to pay your bill, you can request a payment extension online (just have a copy of your bill handy). If you're struggling to pay your bill, call us on 13 13 54 - we're here to help. If your account falls overdue, we’ll send you a friendly reminder via email if you're registered for Paperless or by post, if not.depending on if you’re registered for Paperless. If you can, try to avoid your account becoming overdue as Synergy reminder notices can attract a fee. If you need a little more time to pay your bill, you can request a payment extension online (just have a copy of your bill handy). If you're struggling to pay your bill, call us on 13 13 54 - we're here to help.
How do I set up Direct Debit?
The quickest and easiest way, is via My Account - where you can also update your nominated bank account or credit/debit card details (when required). If you need any help getting set up, then talk to one of our friendly customer service representatives on 13 13 54. Set and forget with Direct Debit The quickest and easiest way, is via My Account - where you can also update your nominated bank account or credit/debit card details (when required). If you need any help getting set up, then talk to one of our friendly customer service representatives on 13 13 54. Set and forget with Direct Debit
String inverters
You know the Christmas string lights that light up as a team – or don’t light up as a team? String inverters work in the same way. String inverters are the most common type of inverters on the market. They convert almost all of the energy generated by the sun into usable energy and function in a set as series. You know the Christmas string lights that light up as a team – or don’t light up as a team? String inverters work in the same way. String inverters are the most common type of inverters on the market. They convert almost all of the energy generated by the sun into usable energy and function in a set as series.
Is my business eligible for DEBS?
DEBS is available to residential customers, non-profit organisations and educational institutions that have a small solar system between 500 watts and 5kW. You'll also need to have: An approved, bi-directional meter installed All necessary approvals to connect your system to the grid, including but not limited to, Synergy and Western Power We'll let you know if you're eligible for DEBS as part of the getting connected process. As long as you don't increase your solar system to above 5kW - we'll continue to buy back your excess energy. Learn more about exporting back to the grid DEBS is available to residential customers, non-profit organisations and educational institutions that have a small solar system between 500 watts and 5kW. You'll also need to have: An approved, bi-directional meter installed All necessary approvals to connect your system to the grid, including but not limited to, Synergy and Western Power We'll let you know if you're eligible for DEBS as part of the getting connected process. As long as you don't increase your solar system to above 5kW - we'll continue to buy back your excess energy. Learn more about exporting back to the grid
When will I receive my first bill?
In general, your meter is read once every 2 months. When you get your first bill after moving in depends on the Western Power scheduled meter reading date in your area. In general, your meter is read once every 2 months. When you get your first bill after moving in depends on the Western Power scheduled meter reading date in your area.
Inverter
An inverter is a device used to convert direct current (DC) power into applied current (AC) power. Solar panels and batteries use DC power so they need an inverter to convert the power into AC power so that it can be connected to the grid and also used by most of our appliances. An inverter is a device used to convert direct current (DC) power into applied current (AC) power. Solar panels and batteries use DC power so they need an inverter to convert the power into AC power so that it can be connected to the grid and also used by most of our appliances.
Tier 1
This is a scale used to rank solar panel manufacturers on their reliability and economic stability. Tier 1 is the top ranking. This is a scale used to rank solar panel manufacturers on their reliability and economic stability. Tier 1 is the top ranking.
Winterworld Synergy Power Slide Competition Terms & Conditions
Winterworld Synergy Power Slide Competition Terms & Conditions
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Will green energy be used to power my home?
We can't guarantee that the green energy you purchase will be directly fed to your home. This is because renewable energy purchased by Synergy is fed in to the electricity grid where it mixes with energy produced from non-renewable sources; before being supplied to your home. We can't guarantee that the green energy you purchase will be directly fed to your home. This is because renewable energy purchased by Synergy is fed in to the electricity grid where it mixes with energy produced from non-renewable sources; before being supplied to your home.
Will green energy be used to power my business?
We can't guarantee that the green energy you purchase will be directly fed to your premises. This is because renewable energy purchased by Synergy is fed in to the electricity grid where it mixes with energy produced from non-renewable sources; before being supplied to your business. We can't guarantee that the green energy you purchase will be directly fed to your premises. This is because renewable energy purchased by Synergy is fed in to the electricity grid where it mixes with energy produced from non-renewable sources; before being supplied to your business.
Moving home?
We know you have a lot on when you're moving. That's why we've made it easy for you to manage your move online. Complete a moving home application We know you have a lot on when you're moving. That's why we've made it easy for you to manage your move online. Complete a moving home application
String inverter
You know the Christmas string lights that light up as a team – or don’t light up as a team? String inverters work in the same way. You know the Christmas string lights that light up as a team – or don’t light up as a team? String inverters work in the same way.
When will I receive my first bill?
In general, your meter is read once every 2 months. When you get your first bill after moving in depends on the Western Power scheduled meter reading date in your area. In general, your meter is read once every 2 months. When you get your first bill after moving in depends on the Western Power scheduled meter reading date in your area.
Disconnections
We do our best to avoid it, yet there are times when we have to disconnect the electricity supply to your property. We do our best to avoid it, yet there are times when we have to disconnect the electricity supply to your property.
Cycle
This is one sequence of charge and discharge of a battery. This is one sequence of charge and discharge of a battery.
Direct current (DC)
This is the type of power used by batteries and solar panels. This is the type of power used by batteries and solar panels.