Small & medium business

Prices & fees

If you are having trouble paying your bill, talk to us. Synergy has programs and payment options that can assist you with managing your electricity bills.

This page explains our various tariffs, rates and charges relating to power supply for your business. You will also find information that can help you reduce your energy use.

Please note, prices are subject to change from time to time and other fees and charges may apply.

Price increase information

The State Government has announced increases to non-contestable regulated electricity tariffs which took effect on 1 July 2013. For all regulated tariffs, increases include an amount to reflect Synergy's estimate of its likely costs in connection with the Federal Government's carbon price, plus Synergy's allowable return and GST which also took effect on 1 July 2013.

On 1 September 2013, most contestable tariff prices will also be changing as well as some unmetered supply charges, as advised by the State Government. Prices are detailed in the tables below.

If your business consumes 50,000 units or more per year (approximately $12,000 per year including GST) of electricity, you may be eligible for one of our great value business plans specially designed to suit your business. Speak to one of our experienced Business Sales Team members or complete our online form to request a customised quote.

For further information on the energy market, please contact the Public Utilities Office or visit the website www.finance.wa.gov.au.

There are some simple steps you may be able to take to reduce the impact price increases have on your electricity bill. Visit the energy efficiency at work section on our website to see how your business may be able to minimise the impacts of rising prices.

Service area

Synergy supplies customers connected to the South West Interconnected System, that covers the area from Kalbarri in the North down to Albany in the South and East to Kalgoorlie. For other areas of Western Australia, outside of the SWIS please contact Horizon Power.

The map below shows the approximate boundaries of the Synergy service area.

Community Service Plan (C1) tariff

This plan is available to small voluntary and charitable organisations. If you believe your business is eligible for the Community Service Plan (C1), you must apply in writing to Synergy, providing evidence which clearly shows that your business meets all relevant conditions as listed in the Energy Operators (Electricity Retail Corporation)(Charges) By-Laws 2006.

Download a copy of the Community Service (C1) tariff application form.

Examples of organisations that maybe eligible for the Community Service Plan (C1):

  • Community clubs, such as Apex, Rotary and Lions.
  • Youth groups, such as Scouts, Girls Brigade and YMCA.
  • Non-profit groups, such as the Arts Council and Amnesty International
  • Non-profit accommodation, such as the Youth Crisis Centre.
  • Fire/rescue groups, such as the Volunteer Fire Brigade and Sea Rescue.

Effective July 1, 2013

Tariff Charges Price (Including GST)

C1

Supply Charge: cents per day

39.0017

*Electricity Charge -cents per unit (includes a carbon charge of 2.3683)

First 20 units per day

23.6276

Next 20-1650 per day

29.0041

More than 1650 units per day

26.4030

Charity Accommodation Plan (D1) tariff

This plan is available to charitable organisations providing residential accommodation. As the Charity Accommodation Plan (D1) includes a charge for additional residences, you can calculate how many additional residences your business offers by dividing the total number of beds by five and rounding up to the next whole number.

Examples of organisations may be eligible for the Charity Accommodation Plan (D1):

  • Hostels for the aged, women's refuges and other emergency accommodation.
  • Homes for the aged which include a hostel and self-contained units, supplied through one point of supply. Where the hostel is supplied separately from the units, only the hostel is eligible for the Charity Accommodation Plan (D1). The units are eligible for the residential Home Plan (A1).

Effective July 1, 2013

Tariff Charges Price (Including GST)

D1

Supply Charge: cents per day

36.3341

Supply Charge: cents per day - greater than 5 beds

28.2118

*Electricity Charge - cents per unit (includes a carbon
charge of 2.3683)

22.1734

Download a copy of the D1 Metering Request Form.

Home Business Plan (K1) tariff

Home Business Plan (K1) tariff is perfect if you live and work in the same place. It’s a combined plan that suits anyone using power partly for home, and partly for business purposes. The daily supply charge of this plan is the same as the supply charge of the Home Plan (A1) tariff. The first 20kWh of consumption each day, or around 610kWh per month, is also charged at the Home Plan (A1) rate.

The home consumption allowance is set at 20kWh per day, because it is a typical amount used by home users. Any power you use above 20kWh per day is charged at the same rate as the Business Plan (L1) tariff.

Some examples that may be eligible for the Home Business Plan (K1) include:

  • Farming properties where power for both the home and other farm facilities, such as a shearing shed, irrigation pump or cold storage room, is supplied through a single metered supply point
  • Commercial, industrial or general properties with a caretaker's home attached, including churches, schools, shops, factories, police stations and post offices

Private homes in where a room or suite of rooms is used for business purposes, such as a doctor's surgery, child-minding centre or real estate office.

Rebates available to customers on the Home Plan (A1) tariff are not available to customers applying for the Home Business Plan (K1) tariff.

Effective July 1, 2013

Tariff Charges Price (Including GST)

K1

Supply Charge: cents per day

43.2072

*Electricity Charge - cents per unit (includes a carbon charge of 2.3683)

First 20 unit per day

25.9052

Next 20-1650 units per day

29.3160

More than 1650 units per day

26.6844

Business Plan (L1) tariff

You'll be eligible for this plan if your electricity is connected at low/medium voltage (240/415 volts) electricity for your business, and the electricity supplied is less than 50 megawatt hours per year (approximately $12,000 per year). The Business Plan (L1) consists of a fixed daily supply charge and block energy charges which decrease as your consumption rises.

Examples of organisations may be eligible for the Business Plan (L1) are:

  • Schools and churches.
  • Hospitals, therapeutic workshops and nursing homes.
  • Shops and factories.
  • Office blocks, libraries, museums and art galleries.
  • Hotels, motels and boarding houses.
  • Sporting complexes and community recreation facilities.

Effective July 1, 2013

Tariff Charges Price (Including GST)

L1

Supply Charge: cents per day

41.0021

*Electricity Charge - cents per unit (includes a carbon charge of 2.3683)

First 1650 units per day

29.3160

More than 1650 units per day

26.6844

Business Plan Fifty (L3) tariff

You'll be eligible for this plan if your electricity is connected at low/medium voltage (240/415) for your business, and the electricity supplied is 50 megawatt hours or more per year (approximately $12,000 per year). The Business Plan Fifty (L3) consists of a fixed daily supply charge and block energy charges which decrease as your consumption rises.

Effective July 1, 2013

Tariff Charges Price (Including GST)

L3

Supply Charge:cents per day

49.9964

*Electricity Charge - cents per unit (includes a carbon charge of 2.3683)

First 1650 units per day

35.2200

More than 1650 units per day

32.0206

Large Business Plan (M1) tariff

This is the standard plan for business customers who are connected at a high voltage supply (6.6 kV, 11 kV, 22 kV or 33 kV), and consists of a fixed daily supply charge and a block energy charge which decreases as your consumption rises.

On this plan, you must provide all equipment (except meters) on the load side of your high voltage terminals. This means you provide the high voltage main switch and transformers.

Examples of organisations that may be eligible for the Large Business Plan (M1) are:

  • Government departments.
  • Port authorities.
  • Heavy machinery producers.
  • Mining companies.
Tariff Charges Price (Including GST)
Effective 1 July, 2013
Price (Including GST)
Effective 1 September, 2013

M1

Supply Charge: cents per day

46.4533

56.1755

*Electricity Charge - cents per unit (includes a carbon charge of 2.3683)

First 1650 units per day

31.8586

38.0306

More than 1650 units per day

28.8541

34.3973

Business Time of Use (R1) tariff

This plan is often suitable if you use more than 20% of your electricity during off-peak periods, and consume between 80 and 137 units per day, on average, but whether or not it is suitable for you will depend on your particular circumstances. This plan is available if your business is connected at either low/medium voltage (240/415V) or high voltage (6.6kV, 11kV, 22kV or 33kV) and the electricity supplied is less than 50 megawatt hours per year (approximately $12,000 per year).

Time–of-use periods:

Period Time

Peak

Monday to Friday between 8am - 10pm

Off-peak

All other times including weekends

Including Public Holidays

Terms and Conditions

You must commit to the Business Time of Use (R1) for a minimum of 12 months. A meter installation fee of $809.60 is payable (unless a time-of-use meter is already fitted). Contact us for further details.

Effective July 1, 2013

Tariff Charges Price (Including GST)

R1

Supply Charge: $ per day

1.6810

*Electricity Charge - cents per unit (includes a carbon charge of 2.3683)

On Peak

31.8738

Off Peak

11.4685

Download a copy of the R1 Metering Request Form.

Business Time of Use Fifty (R3) tariff

This plan is often suitable if you use more than 30% of your electricity during off-peak periods, and consume more than 137 units per day, on average, but whether or not it is suitable for you will depend on youy particular circumstances. This plan is available if your business is connected at either low/medium voltage (240/415V) or high voltage (6.6kV, 11kV, 22kV or 33kV) and the electricity supplied is more than 50 megawatt hours per year (approximately $12,000 per year).

Time–of-use periods:

Period Day

Peak

Monday to Friday between 8am - 10pm

Off-peak

All other time including weekends

Including Public Holidays

Terms and Conditions

You must commit to the Business Time of Use Fifty (R3) tariff for a minimum of 12 months. A meter installation fee of $809.60 is payable (unless a time-of-use meter is already fitted). Contact us for further details.

Tariff Charges Price (Including GST)
Effective 1 July, 2013
Price (Including GST)
Effective 1 September, 2013

R3

Supply charge - $ per day

2.3227

2.3890

*Electricity Charge -cents per unit (includes a carbon charge of 2.3683)

On Peak

43.0344

44.1956

Off Peak

14.8875

15.2450

Download a copy of the R3 Metering Request Form.

Large Business Demand LV (S1) tariff

This plan is for business customers with energy connected at low/medium voltage (240/415 volts), combined with a moderate to high load factor and higher energy use.

Tariff Charges Price (Including GST)
Effective 1 July, 2013
Price (Including GST)
Effective 1 September, 2013

S1

Minimum Charge: $ per day

448.8706

433.0245

Demand charge: cents per day/kW max demand

114.0153

109.9903

Power Factor Charge: cents per day

46.2044

46.2044

*Electricity Charge -cents per unit (includes a carbon charge of 2.3683)

On Peak

18.6815

18.1057

Off Peak

12.6891

12.3247

On the Large Business Demand LV (S1) tariff, your power factor must be 0.8 or better during the peak period. For any periods when the power factor is below 0.8, we reserve the right to levy a charge of 46.2044 cents/day/kVAR for the kVAR necessary to improve the power factor to 0.8 lagging for that period.

Download a copy of the S1 Metering Request Form.

Large Business Demand HV (T1) tariff

This plan is for business customers with energy connected at high voltage energy (6.6kV, 11kV, 22kV or 33kV), combined with a moderate to high load factor. Except for metering equipment, you must own all the equipment on the load side of your high voltage terminals. Some conditions apply, so please contact us for more information.

Tariff Charges Price (Including GST)
Effective 1 July, 2013
Price (Including GST)
Effective 1 September, 2013

T1

Minimum Charge: $ per day

630.2224

638.5653

Demand charge: cents per day/kW max demand

111.0321

112.5020

Power Factor Charge cents per day

46.2044

46.2044

*Electricity Charge - cents per unit (includes a carbon charge of 2.3683)

On Peak

18.6017

18.8166

Off Peak

13.1645

13.3075

On the Large Business Demand HV (T1) tariff, your power factor must be 0.8 or better during the peak period. For any periods when the power factor is below 0.8, we reserve the right to levy a charge of 46.2044 cents/day/kVAR for the kVAR necessary to improve the power factor to 0.8 lagging for that period.

Download a copy of the T1 Metering Request Form.

Out of contract rates tariff

If you continue to utilise electricity supplied by Synergy, after the end date of your contract and without entering into a new contract, we will continue to supply and charge you the applicable Out of Contract Rates or Tariffs if you are eligible for this supply.

These rates or Tariffs are subject to change without notice. Please contact your Account Manager for further information.

Standard and non-standard contracts

There are key differences between a standard and a non-standard contract. We have outlined these differences to help you make an informed decision on which option is best for you based on your business requirements.

Please refer to Differences between a standard and non-standard contract for more details.

Fees Overview

Effective July 1, 2013

Description of Fee Price (Including GST) $
Account establishment fee

33.80

Reconnection fee

31.10

Special meter reading fee

19.60

Disconnection of overhead house/premise service leads following illegal reconnection
(i.e. customer illegally reconnects own power at fuse box following disconnection)

194.00

Overdue account notice fee(GST is not applicable)

4.75

Subsidiary electricity meter rental (cents per day)
(Subsidiary electricity meters are not available to customers on R1, R3, S1 or T1 prices)

15.97

Cheque dishonour fee

14.75

Direct Debit dishonour fee

14.75

Rejected payment/dishonour fee
(payment made at Australia Post)

24.20

Meter testing (Fee is refunded if the meter is found to be faulty)

156.55

REBS Application fee (Educational & non for profit organisations)

40.00

Removal of temporary supply

340.00

Credit/debit card transaction fee
A transaction fee of 0.53% incl. GST
will apply for Visa/MasterCard credit cards or debit cards.
American Express credit cards will incur a transaction fee
of 1.54% incl. GST

Please note, by law we calculate prices to four decimal places.

You can also download a copy of our current Standard Fees and Charges brochure.

*The carbon charge represents Synergy's estimate of the carbon cost it is likely to incur in respect to the Federal Governments Clean Energy Future Initiative plus Synergy's allowable return and GST.

Network charges

The Economic Regulation Authority recently approved an amendment to Western Power’s third Access Arrangement (AA3). The Access Arrangement determines how much Synergy must pay to Western Power to transport electricity to its customers.

From 1 September 2013 Synergy will be passing through price changes to Network Access Charges and this will impact the price you pay under your Synergy Business Plan and Electricity Sales Agreement (ESA) products.

For further details regarding electricity network access charges, please refer to the following:

  • Our FAQs on network access charges
  • To view the 2013/14 price list or to find out more information about this decision please visit the ERA’s website.
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