Help & advice search
We have found 251 results for your search
How can I follow up on my missing payments query?
If you need to follow up regarding your Missing Payments query obtain your 800-ticket number from the automated response you would have received after you submitted your proof. Call Synergy on either 13 13 53 for residential account enquiries or 13 13 54 for business accounts, advise the answering agent that you have a Missing Payments query you would like to follow up on & provide them with your 800-ticket number. If you need to follow up regarding your Missing Payments query obtain your 800-ticket number from the automated response you would have received after you submitted your proof. Call Synergy on either 13 13 53 for residential account enquiries or 13 13 54 for business accounts, advise the answering agent that you have a Missing Payments query you would like to follow up on & provide them with your 800-ticket number.
I’m not on the Synergy Home Plan (A1) plan, are my costs also increasing?
In line with the 2.50% announced by the State Government for the A1 (Home Plan) tariff Synergy are maintaining consistency across our other tariffs for customers who have chosen to opt into a TOU pricing product. There is still a need for an increase to cover increasing energy costs however, so this will also be 2.50% effective 1st July 2024. In line with the 2.50% announced by the State Government for the A1 (Home Plan) tariff Synergy are maintaining consistency across our other tariffs for customers who have chosen to opt into a TOU pricing product. There is still a need for an increase to cover increasing energy costs however, so this will also be 2.50% effective 1st July 2024.
What information will I need to apply for the Distributed Energy Buyback Scheme (DEBS)?
The fastest and simplest way is to apply online when your system is connected to the grid. The fastest and simplest way is to apply online when your system is connected to the grid.
Can I view the Synergy website in another language?
Our website is written in English. If you require information in another language please call 13 14 50 to utilise our interpreter services. Our website is written in English. If you require information in another language please call 13 14 50 to utilise our interpreter services.
Can I change my green energy contribution at any time?
Yes, going more or less green is easy. Just log in to My Account, update your green energy option, how much you want to contribute and you're done. Log in to My Account Yes, going more or less green is easy. Just log in to My Account, update your green energy option, how much you want to contribute and you're done. Log in to My Account
Inverter
An inverter is a device used to convert direct current (DC) power into applied current (AC) power. Solar panels and batteries use DC power so they need an inverter to convert the power into AC power so that it can be connected to the grid and also used by most of our appliances. An inverter is a device used to convert direct current (DC) power into applied current (AC) power. Solar panels and batteries use DC power so they need an inverter to convert the power into AC power so that it can be connected to the grid and also used by most of our appliances.
Do I need a new meter to install solar and how do I arrange this?
To install a solar power system you’ll need to have a bi-directional energy meter that is capable of separately measuring and recording electricity flows in each direction - how much energy you consume from the grid vs. how much excess energy you export back to the grid (thanks to your solar system). To install a solar power system you’ll need to have a bi-directional energy meter that is capable of separately measuring and recording electricity flows in each direction - how much energy you consume from the grid vs. how much excess energy you export back to the grid (thanks to your solar system).
Understanding my solar bill
The bills we send out have a fair bit of important information on them, while most of it is pretty straightforward; there are some things that may need a little more explanation. The bills we send out have a fair bit of important information on them, while most of it is pretty straightforward; there are some things that may need a little more explanation.
Is the NaturalPower and EasyGreen contribution changing?
Each year we review the rate you pay for your NaturalPower and EasyGreen contribution. The rate you pay for your NaturalPower and EasyGreen contribution will change effective from 1 July 2024. The price Synergy pays for Large-scale Generation Certificates (LGCs) is currently lower than the year before. This means the price that you pay per unit of NaturalPower or EasyGreen electricity will decrease to 5.7122 cents per unit (incl GST). The NaturalPower and EasyGreen products include a contribution paid by you (above the standard regulated retail tariff) that is used to purchase LGCs from nationally-accredited GreenPower renewable energy sources, helping your household or business to work towards becoming carbon neutral. Renewable energy purchased by Synergy with these contributions is then fed into the electricity grid, where it mixes with energy produced from non-renewable sources before being supplied to your home or business. For more about Synergy's green energy options, visit synergy.net.au/greenenergy Each year we review the rate you pay for your NaturalPower and EasyGreen contribution. The rate you pay for your NaturalPower and EasyGreen contribution will change effective from 1 July 2024. The price Synergy pays for Large-scale Generation Certificates (LGCs) is currently lower than the year before. This means the price that you pay per unit of NaturalPower or EasyGreen electricity will decrease to 5.7122 cents per unit (incl GST). The NaturalPower and EasyGreen products include a contribution paid by you (above the standard regulated retail tariff) that is used to purchase LGCs from nationally-accredited GreenPower renewable energy sources, helping your household or business to work towards becoming carbon neutral. Renewable energy purchased by Synergy with these contributions is then fed into the electricity grid, where it mixes with energy produced from non-renewable sources before being supplied to your home or business. For more about Synergy's green energy options, visit synergy.net.au/greenenergy
What can I do to ensure my personal and financial information are safe?
You can view Synergy’s privacy policy at synergy.net.au/privacy for more information on how and why we collect and store your personal information. There are a few steps that you can take to safeguard your personal information when engaging online. The ACSC has resources on their website at cyber.gov.au that are free of charge to help you and your family to be cyber secure. You can view Synergy’s privacy policy at synergy.net.au/privacy for more information on how and why we collect and store your personal information. There are a few steps that you can take to safeguard your personal information when engaging online. The ACSC has resources on their website at cyber.gov.au that are free of charge to help you and your family to be cyber secure.