Help & advice search
We have found 290 results for your search
Moving home?
We know you have a lot on when you're moving. That's why we've made it easy for you to manage your move online. Complete a moving home application We know you have a lot on when you're moving. That's why we've made it easy for you to manage your move online. Complete a moving home application
How much does it cost to submit a Freedom of Information request?
The rate of fees and charges are set under the FOI Act Regulations. Apart from the application fee for non-personal information, all charges are discretionary. The rate of fees and charges are set under the FOI Act Regulations. Apart from the application fee for non-personal information, all charges are discretionary.
What info will I need to sign up for Direct Debit?
Firstly, you’ll need your account number (you'll find this top left, on the front page of your bill). You’ll also need your bank account details, including the account holder's name, your BSB number and account number. If you’d rather pay by credit card, we just need to know the name of the cardholder, the card number and expiry date. Set and forget with Direct Debit Firstly, you’ll need your account number (you'll find this top left, on the front page of your bill). You’ll also need your bank account details, including the account holder's name, your BSB number and account number. If you’d rather pay by credit card, we just need to know the name of the cardholder, the card number and expiry date. Set and forget with Direct Debit
Can I get any credit in my account refunded to my bank account?
No. If you’re transferring your customer account to a different address, then your credit may be carried forward and applied to future bills at the new address. This is subject to the terms and conditions applying to the WA Household Electricity Credit. The WA Household Electricity Credit is non-refundable. Customers will not be able to seek a refund or cash-out any surplus amount, it can only be used as an offset against costs associated with the supply of electricity at the residential premises. No. If you’re transferring your customer account to a different address, then your credit may be carried forward and applied to future bills at the new address. This is subject to the terms and conditions applying to the WA Household Electricity Credit. The WA Household Electricity Credit is non-refundable. Customers will not be able to seek a refund or cash-out any surplus amount, it can only be used as an offset against costs associated with the supply of electricity at the residential premises.
I’m not on the Synergy Home Plan (A1) plan, are my costs also increasing?
In line with the 2.50% announced by the State Government for the A1 (Home Plan) tariff Synergy are maintaining consistency across our other tariffs for customers who have chosen to opt into a time of use (TOU) pricing product. There is still a need for an increase to cover increasing energy costs however, so this will also be 2.50% effective 1st July 2025. In line with the 2.50% announced by the State Government for the A1 (Home Plan) tariff Synergy are maintaining consistency across our other tariffs for customers who have chosen to opt into a time of use (TOU) pricing product. There is still a need for an increase to cover increasing energy costs however, so this will also be 2.50% effective 1st July 2025.
Can I cancel My Account?
Yes, just call us 13 13 53 or submit an enquiry with your cancellation request. If you’re moving home and plan to keep using My Account at your new address, you don’t have to cancel your My Account registration. All you need to do is add your new home to your My Account portal - just have a copy of the account number. If you want to remove an old account, log in to My Account and select 'Accounts' then ‘Remove Account’ and follow the prompts. How do I add a new Synergy account to Synergy My Account How do I remove a Synergy account from Synergy My Account Yes, just call us 13 13 53 or submit an enquiry with your cancellation request. If you’re moving home and plan to keep using My Account at your new address, you don’t have to cancel your My Account registration. All you need to do is add your new home to your My Account portal - just have a copy of the account number. If you want to remove an old account, log in to My Account and select 'Accounts' then ‘Remove Account’ and follow the prompts. How do I add a new Synergy account to Synergy My Account How do I remove a Synergy account from Synergy My Account
Am I notified of successful Direct Debit transactions?
No. This is because Direct Debit is a regular deduction so you won’t get notified or sent a receipt for these payments. It’s best to check your bank statement or you can log in to My Account and check the payment record under the tab 'Bills and Payments'. Payments we successfully receive may not be recorded in My Account until 24 hours after the payment is made. No. This is because Direct Debit is a regular deduction so you won’t get notified or sent a receipt for these payments. It’s best to check your bank statement or you can log in to My Account and check the payment record under the tab 'Bills and Payments'. Payments we successfully receive may not be recorded in My Account until 24 hours after the payment is made.
Micro inverter
Micro inverters sound cute – and they’re also really clever. They convert DC power to AC, just like a normal inverter. If your solar panels come with micro inverters, these will be positioned on the back of each panel. These types of inverters can cope in any type of weather condition over a longer time each day. They are most suitable for spaces that have shading issues or have panels facing a number of ways. Micro inverters sound cute – and they’re also really clever. They convert DC power to AC, just like a normal inverter. If your solar panels come with micro inverters, these will be positioned on the back of each panel. These types of inverters can cope in any type of weather condition over a longer time each day. They are most suitable for spaces that have shading issues or have panels facing a number of ways.
How does self-reading your meter work?
You might choose to read your own meter because of meter access issues, or perhaps you live in an area of WA where it’s hard for Western Power meter readers to visit regularly. If you read and submit your own meter readings, you’re known as a “self-read” customer. Here’s a quick guide to how the self-read process works: Generally, every two months Western Power will let you know when and how to submit your meter reading. They might let you know by text, email or a self-read card sent in the mail. You read your meter and submit the information using Western Power’s online portal, by calling Western Power or by posting your self-read card back to Western Power. (If you receive a self-read card and submit your reading online, your next meter read reminder will be sent by text or email, not by card.) You receive your Synergy bill. If you are a self-read customer, it’s important to submit your reading in the timeframe that Western Power gives to you. If you don’t make the deadline, your next bill will be based on your estimated electricity use instead of what you’ve actually used. Even when you’re a self-read customer, Western Power will need to visit your property and access your meter for a reading at least once every 12 months. Please visit the Western Power website for more details about your meter readings. You might choose to read your own meter because of meter access issues, or perhaps you live in an area of WA where it’s hard for Western Power meter readers to visit regularly. If you read and submit your own meter readings, you’re known as a “self-read” customer. Here’s a quick guide to how the self-read process works: Generally, every two months Western Power will let you know when and how to submit your meter reading. They might let you know by text, email or a self-read card sent in the mail. You read your meter and submit the information using Western Power’s online portal, by calling Western Power or by posting your self-read card back to Western Power. (If you receive a self-read card and submit your reading online, your next meter read reminder will be sent by text or email, not by card.) You receive your Synergy bill. If you are a self-read customer, it’s important to submit your reading in the timeframe that Western Power gives to you. If you don’t make the deadline, your next bill will be based on your estimated electricity use instead of what you’ve actually used. Even when you’re a self-read customer, Western Power will need to visit your property and access your meter for a reading at least once every 12 months. Please visit the Western Power website for more details about your meter readings.
When will price changes come into effect?
Changes to regulated electricity tariffs, fees, charges, and DEBS buyback rates are effective from 1 July 2025, subject to relevant legislation taking effect by that date. See synergy.net.au/pricechanges for details on the changes. Changes to regulated electricity tariffs, fees, charges, and DEBS buyback rates are effective from 1 July 2025, subject to relevant legislation taking effect by that date. See synergy.net.au/pricechanges for details on the changes.