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What are Synergy Engage operational hours?
Synergy Engage operational hours are 8am – 5pm weekdays. This program is available by invitation only. Synergy Engage operational hours are 8am – 5pm weekdays. This program is available by invitation only.
How do I make a claim for an electricity outage?
If you have experienced a planned or unplanned electricity outage and need to make a compensation claim for loss or damage, visit the Western Power claims page. You can make claims for extended power outages (12 hours or more), customer damage, or non-notification of planned work (less than 72 hours’ notice of a planned outage). If you need more details, get in contact with Western Power on 13 10 87 or visit their website. They are always happy to help. Make a claim If you have experienced a planned or unplanned electricity outage and need to make a compensation claim for loss or damage, visit the Western Power claims page. You can make claims for extended power outages (12 hours or more), customer damage, or non-notification of planned work (less than 72 hours’ notice of a planned outage). If you need more details, get in contact with Western Power on 13 10 87 or visit their website. They are always happy to help. Make a claim
Will there be changes to residential electricity prices?
Yes, the regulated residential tariff payable on the Synergy Home Plan (A1) will increase by 2.50% from 1 July 2025 and there will also be increases to some of the Standard Fees and Charges. Updated pricing will be included in bills issued to customers from 1 July 2025 onwards for supply on and from this date. Yes, the regulated residential tariff payable on the Synergy Home Plan (A1) will increase by 2.50% from 1 July 2025 and there will also be increases to some of the Standard Fees and Charges. Updated pricing will be included in bills issued to customers from 1 July 2025 onwards for supply on and from this date.
How are Energy Offset Credits calculated?
Energy offset credits apply only during a Battery Rewards activation standby window. Synergy will calculate the amount of any energy offset credit based on the tariff rates applicable to your net electricity usage under your Electricity Supply Agreement, as measured from the metering point, during the activation standby window. Energy offset credits apply only during a Battery Rewards activation standby window. Synergy will calculate the amount of any energy offset credit based on the tariff rates applicable to your net electricity usage under your Electricity Supply Agreement, as measured from the metering point, during the activation standby window.
Am I eligible for Synergy Battery Rewards?
To be eligible for Battery Rewards, you need to: Participate in and install a compatible battery storage system through the WA Residential Battery Scheme. Be a Synergy residential customer in respect of the residential property (your home). Have a reliable internet connection at your home. Be on an eligible residential tariffs (Home Plan (A1), Home Business Plan (K1), Midday Saver or Electric Vehicle Add On tariffs) at your home. Agree to an inspection of the approved battery installation if our Synergy team need this. Have a battery system at your home that meets Synergy’s technical specifications (see below). Have your home and the system connected to the Western Power Network at a connection point. Have no life support equipment or service required at your home. Not be participating in a conflicting Virtual Power Plant service or product (Synergy or otherwise) as determined by Synergy acting reasonably. Consent to Synergy exercising the Synergy Rights. To be eligible for Battery Rewards, you need to: Participate in and install a compatible battery storage system through the WA Residential Battery Scheme. Be a Synergy residential customer in respect of the residential property (your home). Have a reliable internet connection at your home. Be on an eligible residential tariffs (Home Plan (A1), Home Business Plan (K1), Midday Saver or Electric Vehicle Add On tariffs) at your home. Agree to an inspection of the approved battery installation if our Synergy team need this. Have a battery system at your home that meets Synergy’s technical specifications (see below). Have your home and the system connected to the Western Power Network at a connection point. Have no life support equipment or service required at your home. Not be participating in a conflicting Virtual Power Plant service or product (Synergy or otherwise) as determined by Synergy acting reasonably. Consent to Synergy exercising the Synergy Rights.
How secure are my Direct Debit details?
We take protecting your information seriously. Any bank account or credit/debit card details your provide us are kept private and confidential. We’ll only disclose this information, if necessary, to process payments, investigate disputes, or, if we are legally obliged to. We take protecting your information seriously. Any bank account or credit/debit card details your provide us are kept private and confidential. We’ll only disclose this information, if necessary, to process payments, investigate disputes, or, if we are legally obliged to.
Am I eligible for DEBS?
DEBS is available to eligible households, schools, educational institutions and not-for-profits in WA who: Are looking to install a new eligible renewable or distributed energy system; Are looking to upgrade their existing renewable or distributed energy system; Are moving into a property with an existing renewable or distributed energy system on or after 06 November; or Are an existing REBS customer who want to switch to DEBS. Eligibility criteria are set out in the DEBS Terms and Conditions. DEBS is available to eligible households, schools, educational institutions and not-for-profits in WA who: Are looking to install a new eligible renewable or distributed energy system; Are looking to upgrade their existing renewable or distributed energy system; Are moving into a property with an existing renewable or distributed energy system on or after 06 November; or Are an existing REBS customer who want to switch to DEBS. Eligibility criteria are set out in the DEBS Terms and Conditions.
How do I read my electricity meter?
It all depends on what type of meter you have. Western Power, the network operator, owns and maintains the meter at your premises and is responsible for reading or estimating your meter - unless you're a self reader. For detailed information on ‘how to read your meter’, please read the Western Power meter reading FAQs. It all depends on what type of meter you have. Western Power, the network operator, owns and maintains the meter at your premises and is responsible for reading or estimating your meter - unless you're a self reader. For detailed information on ‘how to read your meter’, please read the Western Power meter reading FAQs.
How many solar panels will I need for my home?
The location of your roof in relation to sunshine, shading, dirt on solar panels and temperature all play a part in maximising your solar power production. The location of your roof in relation to sunshine, shading, dirt on solar panels and temperature all play a part in maximising your solar power production.
What is multi-factor authentication?
Multi-factor authentication (also known as MFA) is a security measure that requires customers to enter a code sent via text message or via email as an additional identity factor before accessing their account. Multi-factor authentication (also known as MFA) is a security measure that requires customers to enter a code sent via text message or via email as an additional identity factor before accessing their account.